Heathview Medical Practice - Ratings and reviews
Reviews
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Review titled Compassionate practice
Rated 5 stars out of 5
by Jodie - Posted on 17 April 2024
Today, I contacted the practice following a injury to my neck. They were at full capacity but the receptionist managed to arrange a call back. She kept me updated with roughly when the call would be and was very kind. During the consultation, the practitioner was very empathetic and listened to my concerns to decide the best course of treatment. I would highly recommend this practice, I've never had a bad experience with them.
Visited April 2024
Review titled Heathview Medical Practice
Replied on 18 April 2024
Dear Jodie, Thank you for taking the time to leave us a review. We are delighted to know you were pleased with our service, I will pass the comments to the relevant member of staff. Positive comments are always nice to hear and it really helps staff morale. Thank you Kind regards Operational Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
Very thorough appointment. Explained everything. Followed up with a phone call to confirm something. I always receive good service from heathview practices.
Visited April 2024
Review titled Heathview Medical Practice
Replied on 10 April 2024
Dear Patient, Thank you for taking the time to write us a review. We are very pleased you were pleased with our service, we do always try to deliver the best service and it is nice to hear from a satisfied patient. Kind regards Operational Manager
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Review titled Great doctors
Rated 4 stars out of 5
by Jeff - Posted on 24 April 2024
Ringing up for an appointment is always hit or miss as they run out fast, I was lucky in this occasion. The receptionist seemed less than happy as is often the case here. The call was handled efficiently however. The appointment itself was taken a doctor whom I have been seeing frequently for my particular problem, and he is always courteous and understanding, knowledgeable and confident. Not all doctors are created equal but most of the doctors at this practice are very good.
Visited April 2024
Heathview Medical Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Pam Crane - Posted on 26 March 2024
Phoned at 8.30 got an appointment for this morning and the doctor was so lovely and helpful and thorough .
Visited March 2024
Review titled Heathview Medical Practice
Replied on 28 March 2024
Dear Mrs Crane, Thank you for taking the time to write us a review. We appreciate your positive comments and I will ensure the staff involved are informed. Thank you Kind regards Operational Manager
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Review titled Understanding staff
Rated 4 stars out of 5
by Terry - Posted on 28 February 2024
I had to call in to book an appointment for a drugs review and as per usual the lines were engaged. However perseverance pays off. Sit in the queue and be a patient patient and I got through to a lovely lady who arranged a telephone call that morning. By ten am the doctor had called and did the review in a professional friendly and sympathetic way and made me feel very at ease. I would recommend them and say just be patient and your turn will come. Thank you NHS
Visited February 2024
Review titled Heathview Medical Practice
Replied on 11 March 2024
Dear Terry, Thank you for taking the time to write us a review, and thank you for your patience in getting through to our practice. I will also pass you comments onto the relevant parties. Thank you again Operational manager.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
Quick diagnosis and follow up. Well explained and plan going forward. Very professional. Good communication.
Visited January 2024
Review titled Heathview Medical Practice
Replied on 19 January 2024
Dear Patient, Thank you for taking the time to leave a positive review of the practice. We are glad your are happy with the service. Kind regards Operational Manager
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Review titled Great Patient Care
Rated 5 stars out of 5
by Claudia - Posted on 07 December 2023
I am so pleased to begin look after from this practice. Have received the best care, good treatment plan in place ,very fast and clear.
Visited December 2023
Review titled Heathview Medical Practice
Replied on 08 December 2023
Dear Claudia, Thank you for taking the time to leave us a positive response. We are happy you have had a good experience with us. Kind regards Operational Manager
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Review titled 2 star rating, I can see why !
Rated 1 star out of 5
by GRACE - Posted on 17 October 2023
The worst doctors I have ever dealt with. Vile front desk workers No help what so ever The most frustrating process ever, you would have thought a manager would review the reviews and change something. Doesn’t surprise me that they don’t
Visited October 2023
Review titled Heathview Medical Practice
Replied on 19 October 2023
Dear Grace, I am very sorry you have had a bad experience at our practice. We will re-iterate the importance of good customer/patient service to our reception staff, and I can only apologise. Kind regards Operational Manager
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Review titled Impossible!, needs a formal investigation..
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
You call for an appointment, told they have none and told to call back daily. You cannot book in advance only on the day. We have been trying for over 2 weeks to book an appointment but constantly told that they dont have any. When asked why, we are told they are up to capacity yet the receptionist confirmed that they are still taking on new patients which goes against what they are saying. This medical practice needs an investigation into the way they are dealing with existing patients. They have multiple sites some of which are closed due to lack of electricity and phone lines constantly down. How is this fair on patients needed medical attention??
Visited October 2023
Review titled Heathview Medical Practice
Replied on 30 October 2023
Dear Patient We are very sorry you have had a bad experience in accessing our services. We have had a few clinicians leave lately and have new clinicians starting early December which will increase the number of appointments available. we are in the process of having a new telephony system installed that will have far more functionality like call back and specific patient priority. Unfortunately we have builders in the area that have cut through vital power cables causing total power losses in the neighbouring area, which is totally out of our control. We can only apologise and please know that we are aware of these issues and are trying to improve access and services to all patients. Kind regards Operational Manager
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Review titled The worst GP I’ve dealt with
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
Rude receptionist. Never and I repeat, never answer the phones. Days on end I have phoned, 30-40-50 mins on hold. Lazy not willing to help. Can honestly say I’ve never dealt with a worse GP.
Visited October 2023
Review titled Heathview Medical Practice
Replied on 19 October 2023
Dear Patient, I am sorry you have had a bad experience at our Practice. I can assure you the phones are answered but the demand at present is very high due to large numbers of new registering patients in the area. We are trying to improve patient access by installing a new telephony system, this will have the option to obtain a call back to save being on hold for long periods. We will re-iterate the importance of good customer/patient care to our receptionists and can only apologise for this. Kind regards Operational Manager