Hanley Primary Care Centre - Ratings and reviews
Reviews
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Review titled Absolutely terrible
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
It used to be almost impossible to get an appointment at this practice, with booking only weeks ahead. Today I phoned to get an appointment for my daughter and was told I had to phone or come into the practice at 8am on the day. They only give out same-day appointments. This is even worse - what if I don't get one? How can I plan? Even the receptionist agreed that it's a stupid system. Why do they operate like this? Useless.
Visited April 2024
Hanley Primary Care Centre has not yet replied.
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Review titled The receptionist are amazing
Rated 5 stars out of 5
by - Posted on 22 January 2024
I phone yesterday to ask for some advise, for an appointment for myself and my son. The receptionist I talked with was very helpful, got both myself and my son an appointment. She has really went beyond to try and help. I was very grateful. Thank you so much.
Visited January 2024
Hanley Primary Care Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Ahmed Samatar - Posted on 16 November 2023
I am a Father of medical condition children and also my wife had severe chronic illness and Hanley primary care help me, when l mostly needed, to have part-time at my work, for medical reasons of my family, and the reception was great, helped me today, when l need to write a letter of my medical condition, l have received helpful people. Thanks a lot, you did very well for me, you deserve more than thanks
Visited November 2023
Hanley Primary Care Centre has not yet replied.
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Review titled One of the worst reception teams
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
It was not uncommon for me to call the practice to request appointments with the nurse and experience unpleasant interactions with staff members who are rude, short, and lack professionalism or care as though they are picking the phone up just to stop it from ringing. This recent experience is another example: Back in July 2023, I emailed Primary Care Centre about my permanent move out of the England and requested online access to my medical records for my future GP to refer to. I was subsequently sent details to Patient Access account. 3 months later, after attempting to log in again but this time from my new location (outside of England) I was unable to access my old British tel number to verify account login via text. I contacted technical support but I have yet to hear back from them (2 weeks have passed at this point) so I contacted Primary Care Centre to assist with access another way or verify via email. In reply to my query via email, it was met with the same tone as most of my telephone calls to the practice - short, abrupt, no care, did the absolute minimum they possible could. Ignoring the grammatical errors scattered throughout their responses, in one of their replies the receptionist didn't even bother to complete the sentence before hitting "send". It's absolutely infuriating and amazing that they were somehow hired!
Visited November 2023
Hanley Primary Care Centre has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Vicky Dyer - Posted on 18 July 2023
Can’t get appointments when your repeat prescription runs out for medication you have to take every day they say you have to book a appointment but don’t have any appointments so your left for days without medication you are supposed to take every day you can never talk to anyone other than a receptionist who needs to know your whole medical history before telling you they have no appointments Terrible service
Visited July 2023
Hanley Primary Care Centre has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
This practice tries to have an easier access via Apps, however any time I use the apps the appointments are fully booked. It's the same when trying to call, either you get hung up after waiting in the queue for 30-45minutes, when it comes to your turn, or the appointments are fully booked and you are either re-directed to 111, urgent care practice to call tomorrow. Continues care and follow-up is poor and communication has to be demanded by the patient. As somebody who works for the NHS myself, I am deeply disappointed in this service.
Visited July 2023
Hanley Primary Care Centre has not yet replied.
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Review titled Things need to change
Rated 1 star out of 5
by Lou - Posted on 21 July 2023
I don’t often need an appointment, usually using the app to order repeat meds, (challenging enough in itself another story..). When I have actually managed to get an appointment though there is no indication of when someone will call. I’ve then missed calls as I work full time, or they don’t call at all. The attitude of the reception staff is extremely lacking. I called for an appointment recently for a medication change, simple enough. That basic info plus my date of birth should be enough to book my same day appointment, but I was asked which medication I wanted to change and why the change by a receptionist who could not then find it on the system, when I had spelled it out she still got the name wrong. She then complained to me ‘there’s lots of other people in the queue you know’. It’s not my choice to give all this detail to the receptionist, and it’s unhelpful surely when it could also be wrong information. I have often called 111 when there are no appointments and recommend this route as unless you are able to call at 8am sharp there won’t be any appointments. If you commute at all it’s impossible to call at that time. The app can’t be used to book appointments, as in the time you’ve filled in the form there are no appointments left.
Visited July 2023
Hanley Primary Care Centre has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
Reception staff either don't care or need review of customer service training. I'm not sure what happening with booking appointments process either. A mess.
Visited July 2023
Hanley Primary Care Centre has not yet replied.
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Review titled Nurses not doctors
Rated 3 stars out of 5
by Anonymous - Posted on 10 June 2023
It's not clear if you're seeing a doctor or not, sometimes you see someone who isn't a doctor but it's all done like they are a doctor and don't explain to you that they're not. Also you can't get through on the phone, they just never answer.
Visited May 2023
Hanley Primary Care Centre has not yet replied.
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Review titled Inadequate
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
Absolutely impossible to get an appointment, have tried for days on end and ultimately run out of medication. Seems to be standard at this surgery. The receptionists are not helpful and it is absolutely impossible to get any type of appointment from a doctor.
Visited April 2023
Hanley Primary Care Centre has not yet replied.