Handsworth Wood Med.Ctr. - Ratings and reviews
Reviews
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Review titled Unusual letter received
Rated 3 stars out of 5
by Peter Norman - Posted on 14 March 2024
I received a letter today from the nhs that I was no longer in the area of Handsworth wood surgery- and needed to find a new practice to join - I am no longer on the system - I dont understand as I live in b20 1be - I have been in this practice since 2015 - this has upset me + my wife and I obviously live together and she is still with the practice - I would like an explanation - I dropped the letter to reception with proof of my ID - please put me back on the system
Visited March 2024
Review titled Handsworth Wood Med.Ctr.
Replied on 08 April 2024
Dear Peter Thank you for taking the time to leave a review. Please contact the Practice directly in regards to your query Kind Regards Patient Experience Team
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Review titled Absolutely the worst practice
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2023
If I could give 0 stars I would. This practice doctors and professionalism is absolutely atrocious I contacted the doctors a few weeks back regarding a serious issue I was facing which was completely ignored then I was sent a rude email from the Patient Experience Officer. 0 stars!
Visited September 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 30 October 2023
Dear Patient, Thank you for taking the time to leave a review. If you would like to respond to the email you received I can take a look Kind Regards Patient Experience Officer
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Review titled Let down
Rated 1 star out of 5
by Janice,Flora - Posted on 25 August 2023
I understand & respect the strain on GP surgeries, so i rarely interact with them, but on this occasion having tried self-help & the local pharmacy, I sought GP advice. Feeling unwell & despite the inclination to stay asleep, I woke up & went on line at a second past 8 a.m. to find no appointments available. I tried another couple of times then hit the phone at 8.03. & established my place in queue with the assurance of a call back, which I got at 9.15 but only to inform me that there were no appointments available, & with no triage whatsoever. Though in pain the alternative of contacting 111 seemed extreme & a big leap from brief & convenient conversation with a local practitioner. I know this is also a more general & common cause for complaint yet my husband gets excellent service from Newtown Health Centre & has always secured a short notice call back from a doctor. I have been a patient for almost 50 years & my record will show that I am not a time waster or a hypochondriac - I feel so very disappointed & let down today. I have seen the bad press that the surgery has recently had & my experience seems to confirm the criticism around accessibility at short notice need.
Visited August 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 04 September 2023
Dear Janice Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Staff are lovely but...
Rated 2 stars out of 5
by Anonymous - Posted on 12 May 2023
It takes hours to get through, during the entire day. GP doesn't call when they are meant to. The Callback service doesn't work. It definitely isn't the reception/call centre staff's issue. They are lovely and do try to help where they can. However there is obviously a breakdown somewhere with in this surgery as the patients are unable to access appointments online, they need to call for repeat medications - unable to get these in any other way, 8:00 morning queues are above 30 for over 2 hours sometimes.
Visited May 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
i have called numerous times to try and make an appointment regarding my menstrual cycle and seeing if i possibly have endometriosis. i got a blood test in January, in which on arrival to the appointment the nurse had no idea what i was in for, so i had to tell her and she replied with ‘oh well i had bad periods at your age’ which felt completely invalidating because everyone has different pain thresholds and periods. the doctor that then rang me a few days later, who was male, spent about 5 minutes on the phone telling me the results and then tried telling me that my bmi was high, and exercise and loosing weight would probably help me. again, it felt really invalidating because i know my body best and as a woman, dialling everything back to weight and size is ridiculous, especially bmi as it is an outdated method. my issue is not with my weight it is with my periods and also the possibly of having pmdd which is a severe version of pms. i just feel unseen, unheard and constantly dismissed. as a young person it feels horrible knowing I can’t comfortably ring the surgery without multiple obstacles to even book an appointment for an ongoing issue.
Visited March 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 01 April 2023
Dear patient, I am sorry if you feel that we have not provided you with the best service that we possibly could have on this occasion. I would be more than happy to discuss this with you if you would like to contact the practice via telephone or using the practice email account. Aimee Hampton, Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I was seen on time. The Physio was excellent, giving me very good and helpful support. It was a first visit to physio, I would recommend this service.
Visited March 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 01 April 2023
Dear Patient, Thank you for your positive comments. We will feedback your comments to the practice team. Aimee Hampton, Practice Manager
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Review titled Concerned
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2023
Not a review, just comments. I have for years had bad experiences with this surgery getting through on the phone, making appointments, just getting to see a doctor. To the point where it has put me off getting my health looked after. I received a standard text the other day saying how people can no longer queue outside to make an appointment. As it is hard to get through on the phone, as it is now, l am hoping with the new measures you have announced you will be employing quite a few more " call handlers". I have experience in the past of waiting 2 hours for phone to be answered only when reaching that point to be cut off. Why do l not use the digital way of getting through. Well once l was provided with only half the information required, and twice l have got the information needed and got as far as "change password" and it wont work. I am due for an annual review, so remains to be seen how successful getting in for that is going to be. A suggestion now; after my 12 months of collecting meds once a month rather than every 3. Once your results from blood tests come back okay the doctor that puts your results into the system at the same time puts your repeat prescription back to 3 months. If its not a doctor that updates the system get them to pass details on to a doctor to do it, simple way of saving NHS money. Partly because of the trouble getting in touch with the surgery l have just left things as it was and had a walk every 4 weeks after ordering meds to pick them up. At the expense to the NHS that has obviously had more work, once a month not 3. l will leave that with you !!!
Visited February 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 28 February 2023
Dear Patient, I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Delia Arnold - Posted on 19 January 2023
I have,unfortunately,had to seek medical help over the past few months. I have found this surgery to be outstanding. The doctors and reception staff always treat you with respect and listen to you. I have phoned at 8am and always been given a call back or an appointment the same day. When I have had a call back, the doctor has either advised me, or if needed, seen me the same day. Today I rang at 8am and was seen at 9am by a doctor. I have nothing but praise for this surgery, who like all NHS establishments are, at present,under extreme pressure. Well done to all at HEMC.
Visited January 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 03 February 2023
Dear Delia, Thank you for your positive comments. We will feedback your comments to the practice team.
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Review titled Extremely Disappointing!!!
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
The practice is notorious at making it difficult for patients to get an appointment. You can call in at exactly 8am on the dot every day of the week and you’ll still be told by the receptionist that there aren’t any callbacks left. If you work any type of job that starts before 8am, don’t even bother registering at this practice as they will not make any exceptions for you. If eventually after several days of calling at 8am you do get lucky enough to receive a callback, brace yourself. I have had an awful experience every single time I’ve managed to get through to a doctor. As the patient you’re not seen, you’re not heard, you’re not cared for. They just try and get you off the line. There’s an extremely lack of empathy and duty of care at this practice. I’ll be extremely shocked if their response to any chronic pain or symptoms you’re experiencing isn’t solved by telling you to take paracetamol. I’ve been a patient at the practice for over 15 years, witnessing its steep decline. God forbid you state that you’ve done your own independent research and give any suggestions/request specific blood tests. You will be spoken to extremely condescendingly as you’re not a “doctor”and therefore clearly aren’t intelligent enough to do any thinking so any suggestions you have are automatically laughable to them. No matter how much I’ve stated my case in the past, I’ve been denied several times. It’s their way or the highway. You will not be listened to in the slightest. Nothing that comes out of your mouth will be taken on board. I’ve seen in the comments that management are asking patients who are leaving negative reviews to email them, however, I did so twice in the past using the address they’ve stated and to this day I still haven’t received a response. It just goes to show that it’s all an act.
Visited November 2022
Review titled Handsworth Wood Med.Ctr.
Replied on 22 December 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Good practice
Rated 5 stars out of 5
by Mary Keelan - Posted on 11 November 2022
Today I had an asthma check -highly skilled nurse - clearly explained options & also referred me to Dr who in turn was highly skilled in dealing with issue & explaining next steps; she gave me time & placed medical symptoms in current context- this experience today is consistent with all of my experiences with the health professionals at hwmc for me & family. Thank you. Front office staff always helpful.
Visited October 2022
Review titled Handsworth Wood Med.Ctr.
Replied on 06 December 2022
Dear Mary Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team