Riverside Medical Practice - Ratings and reviews
Reviews
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Review titled Terrible
Rated 1 star out of 5
by Lesley Gladwin - Posted on 04 January 2024
A couple of days before xmas i tried for 2 days to get an appointment stating that i thought i had a kidney infection and was in agony with pain in my back i got nothing from the receptionist at cuxton or halling all i got was ring 111 i did say i wouldn't necessarily have to see anybody but i thought i might need antibiotics but still no response from either surgery eventualy i was so desperate i rang 111 they were disgusted by the treatment i had received and said they would send over a referral for me to see somebody they told me to ring the surgery back which i did they denied receiving anything from 111 and was quite rude i then phoned back 111 who got in touch with medway hospital who then rung me they did prescribe me some antibiotics and it did improve but the pain in my back has not totally gone the receptionist at both surgerys are totaly uncaring unless it is someone they know i have been in the surgery in cuxton and the receptionist has given out appointments for later on in the week but everytime i ring i am always told to ring back then when you eventually get through all the appointments have gone i dont know why you dont change the system to queuing up at the surgery first come first served as normal working patients have not got a hope in hell of getting an appointment i think this system is disgraceful no wonder the hospitals are stretched as everybody are so desperate they cant see their own gp so in desperation go to the hospital
Visited December 2023
Review titled Riverside Medical Practice
Replied on 07 January 2024
Dear Mrs Gladwin Thank you for your feedback. I am sorry that you had a bad experience. Access for our patients is normally far better than at most surgeries. We would like to investigate the circumstances in your situation. Please telephone or visit reception and arrange to speak to Kim Stoner, who can do this with you. with kind regards Riverside Medical Practice
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Review titled Very helpful and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
I joined the practice at the end of October this year and have been very pleased with how pleasant and helpful both the doctor and reception staff have been.
Visited November 2022
Review titled Riverside Medical Practice
Replied on 23 November 2022
Thank you very much for the positive feedback. We work hard to maintain as good a service as we can. Dr Malladi
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Review titled Superb Surgery
Rated 5 stars out of 5
by Karen Judd Lawry - Posted on 05 October 2022
Both my husband and I have been seen promptly face to face in the last two weeks by a doctor. This surgery through Covid has given the people of Halling a fantastic service and listening to the media we feel extremely lucky to be a patient of this practice.
Visited September 2022
Review titled Riverside Medical Practice
Replied on 05 October 2022
Thank you for your kind message of encouragement. We have tried to maintain as good as service as possible and will continue to do so.
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Review titled Great Reception Staff
Rated 5 stars out of 5
by Joanna - Posted on 12 July 2022
Hello I just wanted to drop a line to say what an amazing job the receptionists at Halling MC do! They are all always so friendly and give you complete confidence, they all go above and beyond. They are sensitive and discreet when needed. Today particularly when there was an issue with my prescription they were so helpful and resolved the issue in minutes. Thank you
Visited July 2022
Review titled Riverside Medical Practice
Replied on 14 July 2022
Dear Joanna, thank you very much for the positive feedback which will be passed on to the staff. Dr Malladi