Hadwen Health - Ratings and reviews
Reviews
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2023
This practice has the audacity to use the NHS app to send urgent messages to their patients advertising the fact they are using their premises to allow presumably private firms to teach maths and English classes ! Of course this will bring more money into the practice but Really ! Is that the best use of the app when patients are waiting weeks for appointments and months for annual reviews. Think before you register here !
Visited November 2023
Review titled Hadwen Health
Replied on 27 November 2023
Dear Sir/Madam Thank you for your review. Please accept my apologies for sending you the recent text; we wanted to try and ensure that as many people as possible were made aware of the free financial wellbeing course. We firmly believe that improving someone’s social situation will result in a corresponding improvement in their health, which is why we have agreed to publicise the course and allow the training provider to use our meeting room at no charge and will be providing free refreshments for those attending. With regard to waiting times; we currently have good availability for appropriate appointments and annual health checks. Kind regards Ian Robertson Management Partner
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Review titled Great Care
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2023
Amazing service, called at 8.30am, and call back from lovely ANP who has made a management plan and sorted a script, all before 9am. Thank you so much
Visited June 2023
Review titled Hadwen Health
Replied on 21 June 2023
Thank you for taking the time to leave this review, it is very much appreciated. Your comments have been shared with our ANP team. Kind regards Ian Robertson Management Partner
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Review titled Prescription problems
Rated 3 stars out of 5
by Geoffrey - Posted on 02 July 2023
I ordered my medication on or before the 21st of June. When I went to the Pharmacy to collect it, not had the prescription from the Hadwen Medical Practice, this was the first of July. For some reason we do not get notice on our phone text anymore that it is ready to collect! At the Pharmacy I said that I have run out of tablets, and could I have a couple to tie me over. He said no, we are not allowed to do that! Why has somebody not done their job properly. Is it the Pharmacy or is it the Practice? I will be in touch on Monday morning! as I’m desperate for the medication!
Visited June 2023
Review titled Hadwen Health
Replied on 03 July 2023
Dear Geoffrey Thank you for your feedback, this does appear to be a problem with Glevum Pharmacy rather than us, I hope that you managed to resolve the issue this morning. Kind regards Ian Robertson Management Partner
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Review titled Fabulous
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Had kidney scan and cystoscopy, appointment started on time , fantastic doctor,nurse and scan ladies ,all put me at ease. Fabulous
Visited May 2023
Review titled Hadwen Health
Replied on 18 May 2023
Thank you for taking the time to leave this very positive feedback, it is very much appreciated. I will pass on your comments to the clinicians who carry out the scans. Kind regards Ian Robertson Management Partner
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Review titled Receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 09 May 2023
Received a Doctors telephone call which I missed by a second picking up the phone, Rang back immediately Receptionist said Id have to join the appointment que which was number 21 what.. Practice surely should have a Direct Line for such Calls appalling service from a Doctors. .Receptionist need more compassion, Understanding, and humanity. especially when people are poorly
Visited May 2023
Review titled Hadwen Health
Replied on 11 May 2023
I apologise that you were told to join the appointment queue when you rang back. A note should have been put on the Doctors clinic screen that you were now available to take the call. Your feedback has been shared with our Patient Services Manager as a learning event. Kind regards Ian Robertson Management Partner
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Review titled Telephone lines
Rated 4 stars out of 5
by Anonymous - Posted on 03 March 2023
On Thursday 2nd of March 6.30pm I received phone call ,but couldn’t hear or understand most of it as phone line not clear,sound really muffled,like underwater, it wasnt first time when gp called me, not sure if it one particular gp office as no problem hearing when phoning in. spoke to some people and they experience same, hard to hear or understand as line not clear. After all that efford of gp calling me back I was left with not sure what she was saying due bad connection .
Visited March 2023
Review titled Hadwen Health
Replied on 07 March 2023
Please accept my apologies that the phone line was unsatisfactory during your telephone consultation last week. Please do call and arrange for another appointment to be scheduled, if you have not already done so. Kind regards Ian Robertson Management Partner
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Review titled Great Service
Rated 5 stars out of 5
by RalphGeorge William Johnson - Posted on 09 February 2023
I must compliment the doctor who saw me and for the medicines prescribed, everything worked well, however I had to apply for additional medicine and did this through the Patient Advisor who passed my request to the Prescription Team, the speed and efficiency that this was processed, tells me how well you all work as a team.A big thank you from me
Visited January 2023
Review titled Hadwen Health
Replied on 16 February 2023
Dear Ralph Many thanks for taking the time to leave this very positive review, which has been shared with all of our team. Kind regards Ian Robertson Management Partner
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Review titled Great practice, great service, great staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2022
All members of staff are great help they go above and beyond to help to getting appointments results. Fab team
Visited December 2022
Review titled Hadwen Health
Replied on 10 January 2023
Thank you for taking the time to leave this review, it is much appreciated. Kind regards Ian Robertson Management Partner
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Review titled Friendly staff, excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
I called up the practice today at 11am and received a telephone appointment with the nurse at 3pm. I was called promptly at the given time and the service I received was excellent. Every time I’ve seen the nurse over the years she has been absolutely lovely, informative, kind and caring. I believe credit where due should be given and the service I’ve always received at Hadwen has been nothing short of outstanding.
Visited October 2022
Review titled Hadwen Health
Replied on 01 November 2022
Thank you for taking the time to leave this very positive review, it is much appreciated. Your feedback has been shared with all of our team. Kind regards Ian Robertson Management Partner
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Review titled Fantastic service
Rated 5 stars out of 5
by Amanda West - Posted on 28 October 2022
My elderly father was extremely unwell this week and I had a very positive experience dealing with Hadwen Health on his behalf. The patient advisor was excellent - relayed messages and communicated back to me swiftly. A doctor called me shortly after and was excellent - very thorough. Not long after that, another doctor came out to see him - she was professional, friendly, helpful and showed genuine kindness and concern. She gave him a thorough examination and quickly arranged for him to go to hospital where is recovering now. My father has always spoken very highly of the practice and now I know why!
Visited October 2022
Review titled Hadwen Health
Replied on 01 November 2022
Dear Amanda Thank you for taking the time to leave this very positive review, it is much appreciated. Your feedback has been shared with all of our team. Kind regards Ian Robertson Management Partner