Greystone House Surgery - Ratings and reviews
Reviews
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Review titled Incredible service
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I was telephoned by a doctor yesterday in response to me leaving a request for medical advice on the surgery website the evening before. I was called first thing in the morning by a doctor who was not only incredibly professional and polite, but explained how his own child was suffering with the same condition and therefore he had enormous knowledge and advice to share with me. He spent almost 30 minutes talking on the phone, reassuring me and explaining in detail all about the condition, how we can help my son and the science behind it, in a way I could understand and explain to my son. I was so grateful for this doctor and everything he shared. He has made a huge difference to our thinking and how we move forward in helping my son. Service like this goes above and beyond and I feel extremely lucky we have Greystone House as our local surgery, serving our community. Thank you.
Visited April 2024
Review titled Greystone House Surgery
Replied on 19 April 2024
Dear Anonymous, Thank you for taking the time to leave a 5-star review and for your kind words! We greatly appreciate your support and are pleased you have had a positive experience with the GP you spoke to yesterday. I will pass your feedback on to the team. Best Wishes, Rachel Lynch Practice Manager
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Review titled A very helpful practice
Rated 5 stars out of 5
by Trevor Howick - Posted on 28 December 2023
I have allways found greystone very helpful ,i struggle sometimes and they have allways helped to me solve my problems ,i dont expect an instant fix but i know if i ask they will get back to me ,thank you
Visited December 2023
Review titled Greystone House Surgery
Replied on 29 December 2023
Dear Trevor, Thank you for taking the time to leave a 5-star review and for your kind words! We greatly appreciate your support and are pleased you have had a positive experience with us. I will pass your feedback on to the team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by Susan brackley - Posted on 30 October 2023
The doctor I saw was so good, she listened to what I said and explained my options twice so that I fully understand. Well happy with my first experience
Visited October 2023
Review titled Greystone House Surgery
Replied on 17 November 2023
Thank you for taking the time to leave a 5-star review Susan and for your kind words! We greatly appreciate your support and are delighted you have had a positive experience with the surgery. I will pass your comments on to the team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Excellent response
Rated 5 stars out of 5
by Juliebec - Posted on 14 September 2023
Tuesday evening I received a text message regarding a change to my meds. On Wednesday I logged an enquiry using the message function on the NHS app. By 9am I received a text to say I would get a phone to discuss and by 12 noon a clinician had called me to discuss. Absolutely outstanding service for a simple query. This is typical of this surgery and I cannot be happier with the level of service we received. Xx
Visited September 2023
Review titled Greystone House Surgery
Replied on 19 September 2023
Thank you so much for taking the time to let us know you were happy. This means a lot and I will share this with the whole team Thank you Jacquie Clayson Practice Manager 01737 761201
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Review titled Door to consulting room blocked to stay fully open
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
I went for a blood test and noticed the door was stoppered fully open. I went to close it which was when I noticed the rubber stopper jammed under it. I couldn’t reach to get it and assumed the nurse would but no. She proceeded to do the whole thing with door fully open I kid you not. People walking past and me getting anxious as I hate needles. Wholly inappropriate.
Visited August 2023
Review titled Greystone House Surgery
Replied on 19 September 2023
I am so sorry you needed to contact us about this. We will talk to the nurses and remind them about patient confidentiality and privacy in order to prevent a recurrence. Once again many apologies Jacquie Clayson Practice Manager 01737 761201
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Review titled Excellent care
Rated 5 stars out of 5
by Eileen Jones - Posted on 03 March 2023
I had pneumonia in November 2022 which recurred in December...after 2 lots of antibiotics I still had a virus in my lungs and had to have a 3rd lot of antibiotics with which I was very unwell, therefore I only took them for 1 week and not the 2 weeks, as discussed with my doctor. A following chest x ray was clear, however another sputum test showed I now had another virus in my lungs [pseudomonas] for which I was prescribed a 4th lot of antibiotics. The care and treatment that I received in the 3 months of being unwell from the medical team was so good that I felt compelled to leave a positive review. The leading doctor in my treatment, I feel, was beyond kind and showed so much interest and concern,albeit over the telephone, that I felt reassured and safe in my treatment and ongoing recovery.
Visited November 2022
Review titled Greystone House Surgery
Replied on 25 April 2023
Thank you so much for this and I am so pleased you are now well. I will pass on your lovely feedback to the doctor concerned Thank you again Best wishes Jacquie Clayson, Practice Manager
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Review titled Fabulous Practice
Rated 5 stars out of 5
by Mark Dixon, Fiona Clark - Posted on 11 November 2022
I just want to say that this surgery is in my opinion the best in the country any time we have ever had to contact them they have been brilliant, no problem getting Appointments the reception staff the paramedic and all the Doctors and team are so good I could not wish for a better surgery so attentive and caring, Thanks so much, Mark Dixon and Fiona Clark from Redhill Rh1 6qx.
Visited November 2022
Review titled Greystone House Surgery
Replied on 21 November 2022
Thank you both so much for your lovely comments which I will share with the team, I know it will uplift them as we come into this busy time of year. Thank you again Best wishes Jacquie Clayson Practice Manager 01737 761201
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Review titled Wonderfully efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
Greystone House surgery staff are always friendly, efficient and above all compassionately find you the help you need. My recent contacts with staff have shown how much they advocate for what you need quickly in order to support you for your medical issues. The website messaging service is easy to use and helps prevent unnecessary phone calls and helps you to get the service you need from the right clinician. I am a working patient and they have scheduled appointments and telephone calls around my working hours. Thanks to all the team your tireless work is really appreciated.
Visited November 2022
Review titled Greystone House Surgery
Replied on 25 April 2023
Thank you so much for taking the time to send us this feedback, it means so much and I will share it with the whole team Thank you again Best wishes Jacquie Clayson, Practice Manager
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Review titled hard to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
almost impossible to get someone on the phone. On hold for 15 minutes just to try and get a covid booster jab. Awful customer service
Visited October 2022
Review titled Greystone House Surgery
Replied on 21 November 2022
I am so sorry you found it difficult to get through to us on our phones, Monday is an exceptionally busy day. You might want to try our website www.greystonesurgery.nhs.uk as this is monitored through the day and many have said this is the quickest and easiest way to seek medical assistance or obtain an appointment. If you still prefer to call us that is absolutely fine but maybe leave it until a little later in the day, or us our call back service. Thank you again for your feedback. Best wishes Jacquie Clayson Practice Manager 01737 761201
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Review titled Efficient and good use of resources
Rated 5 stars out of 5
by J Tindall - Posted on 25 October 2022
After a dermatology referral, I attended a clinic in Southwater, followed by an early appointment at East Surrey for a minor op. I thought the concept of a “peripatetic” specialist, using a GP surgery was superb, especially as the hospital appt. could be made immediately.
Visited October 2022
Review titled Greystone House Surgery
Replied on 21 November 2022
Thank you for this feedback, it’s so good to hear it all worded well. I will share your experience with the clinicians and doctors who will be interested to hear how it went. Thank you again Best wishes Jacquie Clayson Practice Manager 01737 761201