Goodmayes Medical Centre - Ratings and reviews
Reviews
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Review titled Bad services
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2023
Never get an appointment. People on the reception dont talk nicely and they never help or advice to understand the situation. I will never recommend this surgery to anyone.
Visited November 2023
Review titled Goodmayes Medical Centre
Replied on 30 January 2024
Dear Patient, I am sorry to hear that you had an unpleasant experience. Please be informed we are offering e-consultation, online appointments and pre-booking appointment services, on the top of the appointments available for booking on the day or emergency. We always try to treat our patients with dignity and care. In the light of your experience, I would like to further investigate your concern regarding staff. If you would like to discuss this further, I would be happy to arrange a mutually convenient time to meet/call you. Kind regards, Andreea Tanasa
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Review titled Great service
Rated 5 stars out of 5
by Niki - Posted on 02 March 2024
I called up the surgery in October to book an appointment to get a blood test. When I phoned up I was informed about all the different methods for of booking an appointment, and a really good system - booking via eConsult. I found this so easy and got a confirmed appointment within 2 days at a time convenient to me. Haven't seen any other GP offer this so was very happy! When I met with the doctor, they were very helpful and I was given the time and opportunity to explain all my health concerns and the doctor gave me all the blood tests I wanted, so I was very happy with the appointment. Reception staff walked me through how to link my NHS app to my GP records, and now I can see my results on my phone. I got my results within 2 days and was personally contacted with a follow up appointment for one of my results and was able to speak to the doctor again regarding treatment. Continuity of care is really good and the service has been great for me. Thank you to everyone at Goodmayes Medical Centre!
Visited October 2023
Goodmayes Medical Centre has not yet replied.
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Review titled terrible practice
Rated 1 star out of 5
by margaret christine coats - Posted on 05 January 2024
this is a terrible surgery cant get an appointment unless you call between a certain time we should be able to book an appointment when its not urgent but no you have to call everyday in the hope you get through within the half hour period its madness why cant we book an appointment say for a few days time or even a week when you just need to speak about your long term illness
Visited October 2023
Review titled Goodmayes Medical Centre
Replied on 02 February 2024
Dear Margaret, I am sorry you had an unpleasant experience. Please kindly be informed that we provide some online appointments which can be booked through the app, some pre-booking appointments which are released 2 weeks in advance and another option, which is very time efficient would be to complete an e-consultation, through the following link https://goodmayesmc.webgp.com/ You will receive a reply within 48 working hours. Please kindly accept my apologies for your unpleasant experience and be informed I have tried to call you a couple of times. I am open for any discussion in order to do better for our patients and kindly be informed we are doing our best to improve the access & overall experience to all our patients. Kind regards, Andreea Tanasa
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Review titled In a Prison you get better care
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Staff rude no empathy and no willingness to resolve problems....I would not send my worst enemy here..... erratic and irrational and unethical decision making ..regards a patients needs ....this place needs a deep decision on everyday practice.The Doctor seem not to really want to practice in a professional manner.Staff are never listening or accommodating a patients needs? patients are treated worse than bad veterinary doctor ..
Visited March 2023
Review titled Goodmayes Medical Centre
Replied on 24 March 2023
Dear Sir/Madam , I’m very sorry to learn of your experience of the service provided by the Surgery. I can assure you that this is not the level of service we would wish for our patients. I would like to have more information to investigate your concern regarding staff. If you would like to discuss this further, I would be happy to arrange a mutually convenient time to meet you. Kind Regards Sumathi Sundarrajan.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
It is has become extremely impossible to get through to the surgery on their phone lines. Having been in the practice I have witness staff chatting with colleagues whilst the phone is ringing & when they are on the phone they keep you on hold whilst trying to deal with a patient waiting at the reception window. The practice should take on more staff to manage the reception desk and more than one phone line. I waited 35 minutes before my call was answered. I have again tried calling and made 200 attempts the line is constantly engaged
Visited October 2022
Review titled Goodmayes Medical Centre
Replied on 17 October 2022
Dear Sir/Madam I am sorry to hear that you had an unpleasant experience. As most of our staff are new, when they got queries, they are checking with their colleagues as they don't want to give wrong information and we are in the process of recruiting more staff. Regarding phone lines, we are trying our best to answer all calls and we have queuing system in place when handling calls. We are offering e-consultation, online appointments and pre booking appointments services. Can you please contact me directly through surgery reception so that I would be happy to discuss your complaints. kind regards Sumathi Sundarrajan
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Review titled Reception staff
Rated 2 stars out of 5
by Ian Richardson - Posted on 27 June 2022
Reception staff Totally unhelpful to my 85 year old mum who had got to a cab to the practice and she has trouble walking and hearing She asked if they knew a cab number for her to call to get home "No" was their reply ! And that was it ,no help offered at all she text me on holiday in Spain and I managed to get a neighbour to pick her up
Visited June 2022
Review titled Goodmayes Medical Centre
Replied on 01 July 2022
Dear Mr Richardson, We are extremely sorry for the recent inconvenience caused to your mother. Your mother's request to book a cab is dealt by a new reception trainee, We can understand how much hassle it created for you and your mother due to this. Please accept our sincere apologies. Kind regards, Sumathi Sundarrajan/Practice Manager.