Glenroyd Medical Centre - Ratings and reviews
Reviews
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Review titled Utterly disgusted
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
I put my prescription in to be filled in Tuesday for 2 months as going away. on Thursday get a message to contact them regards how many extra tablets I needed my dates of my holidays and where am travelling too, which really it's nobody business but my private business. But too busy arguing about it told them I am now out of tablets and urgently need them am a diabetic go for my prescription No prescription so no tablets now shut for the weekend so well done. how about putting patient's first instead of arguing over number of tablets I need for my month holidays. Told to ring 111 which is not an answer my prescription should have been ready to pick up. Plus I don't want to wait several hours for answer from them and to start running around trying to get my tablets which am told repeatedly in short supply. Very very poor show.
Visited December 2023
Review titled Glenroyd Medical Centre
Replied on 22 December 2023
Sorry to hear that you had a dissatisfactory experience, as you have not shared your details I am not able to look into the matter for you. If you would like to discuss the matter raised within your post please do not hesitate to contact, Anna Butrym, Business Manager on 01253 201688
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Review titled Prescriptions late
Rated 1 star out of 5
by Emma Leyshon - Posted on 29 June 2023
Following a medication review I was assured my prescription would be available the next day. Having phoned several times over the following days it is still waiting to be signed. I only have limited about of current HRT remaining. I was unable to get an appointment earlier to ensure this did not happen. I am now left distressed at prospect of not having much needed HRT that has been life changing for me.
Visited June 2023
Glenroyd Medical Centre has not yet replied.
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Review titled Terrible service
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
I had a telephone appointment today regarding my mental health. I’ve been struggling massively but was sensible enough to take myself out of work and call for support. On explaining my reason for the appointment and trying to briefly summarise my situation, I was stopped mid sentence and basically told, ‘the details are a waste of my time’ and that a sick note wasn’t going to be issued at this stage so I was best calling back after a week had passed. I explained it wasn’t just a note I wanted, I was letting him know the magnitude of my issue so he could properly understand and conclude a diagnosis. He asked what it was I wanted extremely abruptly, to this I did show my frustration reminding him I was there for a diagnosis a professional opinion. I also stated it wasn’t great that I’d reached out to be told I’m wasting time and not being listened to. I explained I’d gone down the self help route and it hadn’t helped hence my appointment with a doctor today. He ignored this and told me of several websites I could visit claiming they may help and I wouldn’t need a note in a week. He was extremely patronising and I think at this point I started to get upset as the support for mental health is shocking. I reached out to be spoken down to yet the world shouts out for people suffering to speak up!
Visited March 2023
Glenroyd Medical Centre has not yet replied.
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Review titled Communication
Rated 1 star out of 5
by Paul Alan Wilson - Posted on 14 September 2022
I was planning a trip to the United States of America and as such would require 2 months supply of my medication. I went in to the surgery to advices them of the dates. They told me no problem, they would leave a note on my notes. I use the NHS application to order prescription's, and there is a place for note's. I over the preceding month left a note stating that I would require 2 months supply and why this was need. The following month I repeated the same and to order the two months supply. I checked 3 days later only to find that they had ignored the information, and so only 1 month supply was ordered. I went to the surgery to enquire only to be told that they were sorry they can only order 1 month at a time. They did say that there would be a request for another month supply but not until 3 days had elapsed. This is plainly incompetent, respect for their patients. I have notrust in their ability to work constructively. Don't use them!
Visited September 2022
Review titled Glenroyd Medical Centre
Replied on 21 September 2022
Thank you for sharing this feedback with us, and thank you for taking time to speak to me. Again please accept my apologies for the inconvenience this has caused. We will be investigating this matter further and addressing the root of the issue with the team to avoid this from happening in the future.
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Review titled Extended waiting times for routine appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
Booked a routine telephone appointment for my daughter, waited 5 weeks for the appointment as that was the soonest available, told it would be in the morning. Missed the phone call due to work and being unable to keep 4 hours free in the day to await the call. Phoned the same morning to rearrange, next available appointment almost 8 weeks away. This used to be a great surgery, no complaints with the medical care - its just getting increasingly difficult to access.
Visited August 2022
Review titled Glenroyd Medical Centre
Replied on 22 August 2022
Sorry to hear that you had a dissatisfactory experience, as you have not shared your details I am not able to look into the matter for you. If you would like to discuss the matters raised within your post please do not hesitate to contact, Anna Butrym, Business Manager at 01253 953500.
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Review titled so downhill
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
been with this practice 35 years and am now leaving so that should tell glenroyd something awful practice most of the recptionists are rude dont give you time to explain the problem and when you do there solution is walk in center all the time even when you ring111 and they say you have to be seen by your gp still no appointment definetley not sad too leave
Visited August 2022
Review titled Glenroyd Medical Centre
Replied on 22 August 2022
Sorry to hear that you had a dissatisfactory experience, if you still wish to discuss the matters raised within your post please do not hesitate to contact, Anna Butrym, Business Manager at 01253 953500.
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Review titled Awful customer service
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2022
Fortunately this is not my GP. However I was given an appointment for a test to be held there by an external nhs service. I arrived for the test, and was refused entry by receptionists for not wearing a face covering despite my valid exemption under the government guidelines. In effect I was refused treatment. I was given an another appointment some weeks later, so in order to check if I would be turned away again I tried to contact Glenroyd. Despite phoning many times over many days the phone was never answered. On one occasion I was initially 8th in the queue and then 15 minutes later I was still 8th in the queue! I found an email address for them on this site (in their response to another complainant), and so sent an email. This was valid as I received an auto acknowledgement. However I never received a reply. Even the external nhs service tried to call, without success. In the end this appointment was cancelled and the service arranged for the test to be held at another unit and this test has now been carried out. I have nothing but praise for the external service. Fortunately I will never have to contact Glenroyd again.
Visited July 2022
Glenroyd Medical Centre has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2022
Waited for two weeks to get a phone call from a docter who actuly wasnt my doctor just a stand in or studant training who had to pass on info to my docter. 1 of my ishuies was not listend to and i had to go privert to get care for that ishuie for my other problem a apointment was booked for me to in 2 weeks later , 1 hour before my appointment i received a phone call saying my appointment would have to be canceled and resheduled , ended up going walk in center to report my problem there , after that i changed surgey to a much better one , was nothing but problems at glen royd.
Visited June 2022
Review titled Glenroyd Medical Centre
Replied on 27 June 2022
Sorry to hear that you had a dissatisfactory experience, I can see from your comment that you have already registered with another Practice however if you still wish to discuss the matters raised within your post please do not hesitate to contact, Anna Butrym, Business Manager at 01253 953500.
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Review titled Absolutely awful system
Rated 1 star out of 5
by Ashley Hodgson - Posted on 11 May 2022
Called to make either a face to face appointment or to get a GP call back appointment regarding my five year old son. Has been referred to the incontinence clinic for a possible food allergy? Obviously this department can't help so months and months have been wasted. After waiting 15 minutes at around 17:00 I was told that I couldn't make any kind of appointment as their daily allocation of appointments had gone. I said it wasn't urgent and I just needed something in the future. This isn't possible though and I have to call in the morning. With work and the children this is going to be a massive battle. How can you not book an appointment in advance?
Visited May 2022
Review titled Glenroyd Medical Centre
Replied on 13 May 2022
Thank you for raising your concerns with us, we have attempted to look into the matter further in order to help resolve it however due to the very limited amount of information we are not able to do so. Please contact me (Anna Butrym) at the Practice on 01253 953 500 I will be more than happy to assist you.