Five Elms Medical Practice - Ratings and reviews
Reviews
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Review titled Great communication
Rated 4 stars out of 5
by Anonymous - Posted on 01 November 2022
Was lovely to speak to the Practice Manager who actually listened and not rushed me which is normally the case with many GP. Thank you for listening, being friendly and helpful.
Visited November 2022
Review titled Five Elms Medical Practice
Replied on 01 February 2023
Thank you for your positive comment. This is very encouraging for our team to provide excellent service to our patients in future. Thank you so much.
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Review titled Much improved
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
Seen the GP this morning and he was helpful, professional and attentive. A doctor that listened and fully explained my condition.
Visited November 2022
Review titled Five Elms Medical Practice
Replied on 31 January 2023
Thank you so much for your feedback. We are pleased to hear with your Experience you had with us. Much Appreciated.
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Review titled Helpful Practice Manager
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2022
I was extremely pleased and grateful for the help I received from Soliman today at the surgery. He was very helpful in assisting me with a difficult situation I was in. He managed to resolve the problem for me.
Visited September 2022
Review titled Five Elms Medical Practice
Replied on 31 January 2023
Thank you for your positive comments that's very helpful. I will pass your comment to relevant staff. Once again Thank you so much
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Review titled Practice has changed for the worst
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2022
Very difficult to get thru on the phone. Can’t see a Doctor on first appointment, has to be a telephone appointment first. My recent experience has been on going for 6 months where I have had to push and push to be seen and have experienced in professional call from a locum Doctor who was very unhelpful and hung up on me.
Visited May 2022
Review titled Five Elms Medical Practice
Replied on 14 June 2022
Thank you for your comment. I apologies for any inconvenience. We do offer variety appointments to meet patients demand appropriately. I understand the telephone consultation but we are still in pandemic situation so we are triaging patients to see patients face to face as clinically appropriately. I have noted your other concerns so it will be appropriate to meet in person to discuss in detail to address as appropriately. Please contact at reception to arrange a meeting with manager. Many Thanks
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Review titled Terrible practice
Rated 1 star out of 5
by Dan - Posted on 19 May 2022
Absolutely terrible GP, I have never seen or heard about something like this. They took all my family including 2 children aged 3 and 9 out from the system one month after we registered with them without giving us explanation. When phoned to ask why they said we have changed the adress and we're not eligible anymore to be registered. I have explained we have not moved the adress and we're still at same adress and they wouldn't even tell me where they have that information from. Nothing would change the fact will be taken out from the system. Not able to get any appointments at any times anyways. All staff just loosing time around there and all they'll tell you is fully booked. Avoid this GP is absolutely terrible with incompetent staff. Even after we registered we have been called again to register because the system was not showing that we're registered..So many mistakes in a very short time. Will write to the Health Ministry to complain about this GP
Visited May 2022
Review titled Five Elms Medical Practice
Replied on 14 June 2022
I am sorry to hear for your experience with our practice. I think we should arrange a meeting to review your concerns and address accordingly. Please contact at reception and arrange a meeting with practice management. Many Thanks