Stratford Village Surgery - Ratings and reviews
Reviews
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Review titled Efficient and great care
Rated 5 stars out of 5
by Kwei Yin Chiu - Posted on 19 February 2024
Our family moved in this area recently and got registered with Stratford Villiage Surgery quickly. Health check appointments are recommended and arranged efficiently for my husband and myself. The nurse attending our health check performed pleasantly with her heartwarming skill and care. I was recommended to book blood test the next day and smear test in the afternoon, which is so efficient. She is cheerful and positive advices were heard all along. My experience in smear test in the afternoon was also smooth and pleasant, which was performed by another professional nurse. This GP service is so far highly recommended.
Visited February 2024
Review titled Stratford Village Surgery
Replied on 20 February 2024
Dear Kwei, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your family have had such positive encounters with our team at Stratford Village Surgery. It's fantastic to know that you found our registration process quick and efficient and that your health check appointments were promptly arranged. We strive to provide compassionate and professional care to all our patients and we're delighted to hear that our nurses ensured that you felt comfortable and well taken care of throughout the process. Your kind words mean a lot to us and we truly appreciate your recommendation. If there's anything else we can do to assist you and your family, please don't hesitate to let us know. Thank you for trusting us with your healthcare needs; we look forward to continuing to provide you with excellent care in the future! Stratford Village Surgery
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Review titled Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 29 August 2023
The receptionist I saw today was extremely helpful. He went out of his way to help me register online for patient access. There were many people at the desk and he helped numerous people at once whilst always keeping calm and professional. He is a credit to the practice.
Visited August 2023
Review titled Stratford Village Surgery
Replied on 13 December 2023
Thank you for taking the time to share your feedback. We appreciate your positive comments about the helpfulness of our receptionist. We're pleased to hear that he went above and beyond to assist you and others, demonstrating professionalism and maintaining a calm demeanour. Your kind words are greatly appreciated, and we are proud to have team members who are dedicated to providing excellent service. If there are specific areas where you believe we could improve to enhance your experience, please feel free to share. Your input is valuable to us. Thank you for choosing us, and we look forward to continuing to serve you with the highest level of care. Stratford Village Surgery
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Review titled Fast Treatment
Rated 4 stars out of 5
by Tajnuva Ahmed - Posted on 29 November 2022
I was in another gp previous. But they were very slow in appointment and everything. But I am happy with this GP. Because they understand the urgency and they try their best to give appointment as soon as possible. Thanks Stratford Village Surgery.
Visited November 2022
Review titled Stratford Village Surgery
Replied on 14 June 2023
Dear Tajnuva, Thank you for your review. We are pleased to hear that you are so satisfied with the service you have received from our team. We work hard to ensure that our staff are providing the best possible service for all of our patients; our teams work hard to ensure that our patients are seen promptly by our clinical team and are always treated with compassion and respect. We really appreciate you taking the time to share your feedback with us and for trusting us to take care of you. Stratford Village Surgery
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Review titled great people at the reception
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2022
I don't have any health problems and had not seen any GP. Every time I went there I just get the service of those at the reception. They were all very helpful even when there was a queue and they had to work non-stop.
Visited September 2022
Review titled Stratford Village Surgery
Replied on 14 December 2023
Dear Patient, Thank you for taking the time to share your positive experience with our reception team. We are delighted to hear that you found our staff helpful, even during busy periods. Our reception team strives to provide excellent service and support to all our patients. While you haven't needed to see a GP during your visits, we want to assure you that our medical team is here to assist you whenever the need arises. Should you ever require medical attention or have health-related queries, please feel free to schedule an appointment or reach out to us using our online form. We value your feedback and really appreciate your recognition of our hardworking reception staff. If there's anything specific you'd like us to improve or if you have further comments, please don't hesitate to let us know. Thanks again for your review! Stratford Village Surgery
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Review titled Terrible disorganisation and unwillingness to help
Rated 2 stars out of 5
by Anonymous - Posted on 05 August 2022
I have been with this surgery for a few years and have always found it difficult to get timely appointments (even if urgent) but in the last year it has become steadily worse. I joined after doing lots of research and reading positive reviews but I have seen little evidence of it. Doctors and nurses are generally polite and helpful (when you do manage to see them) but the reception staff are rude by default. I have experienced this myself and also witnessed it with other patients when queuing at the surgery. Staff have a set of terse stock responses to all issues, and you have to work really hard (insist, beg or both) to have them actually listen to you when you try to explain your situation. This is especially frustrating as administrative errors there are common (eg. wrong appointment times, missing prescriptions or test results) but there seems to be virtually no communication between staff so you find yourself explaining errors/issues again and again. I have now changed GP surgeries as I have found that staff share a condescending and negative attitude towards patients and an unwillingness to listen or show compassion. Even when errors are admitted, there is no apology or accountability so it’s clear that there is no respect for the patients they are meant to be supporting. Expect long waits for appointments, admin errors and rude, unhelpful staff.
Visited July 2022
Review titled Stratford Village Surgery
Replied on 14 December 2023
Dear Patient, Thank you for taking the time to share your experiences. We sincerely apologise for any frustration or inconvenience you encountered during your time with our surgery. We take your feedback seriously and regret that we fell short of your expectations in several aspects. Firstly, we appreciate your positive remarks about our doctors and nurses, and we're pleased to hear that they were polite and helpful during your interactions, however, we are genuinely sorry for the difficulties you faced with timely appointments and the challenges you encountered with our reception staff. We acknowledge the importance of effective communication and empathetic service and it's disheartening to hear that you experienced a lack of understanding and compassion from our team. Your feedback about administrative errors is also concerning and we understand the frustration that can arise from such issues. We are committed to addressing these concerns and improving our services. We have shared your comments with our team to ensure that we work on enhancing communication, reducing administrative errors and fostering a more positive and respectful environment. We understand that you have chosen to change GP surgeries and we respect your decision. If there's anything specific you'd like to discuss further or if you have additional feedback, please feel free to contact us directly. We value your input and are committed to making the necessary improvements. Thank you for bringing these issues to our attention, and we again apologise for any inconvenience you experienced while under our care. Stratford Village Surgery
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Review titled Very professional, impressive service.
Rated 5 stars out of 5
by Fong - Posted on 20 May 2022
My partner and I did research before choosing this Surgery. All the people we have met in there are kind and helpful. The receptionists are very patient and give us good advice how to proceed. The nurse and the doctor we met are great.
Visited May 2022
Review titled Stratford Village Surgery
Replied on 14 December 2023
Dear Fong, Thank you so much for taking the time to share your positive experience with our surgery. We are delighted to hear that both you and your partner have found our team to be kind, helpful, and patient. Our Patient Care team takes pride in providing excellent service and are dedicated to offering helpful advice to patients. It's wonderful to know that you received the support you needed and that our nurse and doctor left a positive impression. We genuinely appreciate your feedback and are grateful for the opportunity to serve you and your partner. If there's anything specific you appreciated or if you have further comments, please feel free to share them with us. We look forward to continuing to provide you with excellent care and thank you for choosing our surgery. Stratford Village Surgery
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Review titled Abysmal
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2022
Honestly I don't think 3,000 characters are enough for me to describe the absolute horrors of going to this GP service. For someone suffering from mental health issues, absolutely every part of this service has been atrocious and have enormously added unnecessary stress and misery to my life. From calling to get repeat prescriptions to be told it's not on the list (medication I need to manage my mental health); to the blood test form issue that I see others have commented on; to accusations that I am intoxicated when expressing frustrations with the service (even though I am one year sober - which is extremely triggering); being told that I have been taken off services for not replying (even though I had, and even though I hadn't been taken off the service); being told my blood test form wasn't urgent even though that was requested by a specialist. Every single interaction has been so shoddy and mismanaged that - as much as I know the Conservative "government" is underfunding the NHS enormously - I can't help but wonder if this can even be described as a service so much as a disservice. Coming through this GP has been DEHUMANISING.
Visited April 2022
Review titled Stratford Village Surgery
Replied on 14 December 2023
Dear Patient, We sincerely apologise for the distressing experiences you have had with our GP service, and we deeply regret the impact it has had on your mental health. Your feedback is invaluable and we take it seriously as we strive to provide compassionate and effective care. We are truly sorry for any miscommunications or lapses in service that you've encountered, from issues with repeat prescriptions to the blood test form problems. Your description of feeling dehumanised is alarming and we want to assure you that we are committed to addressing these issues and making improvements. We understand the importance of managing mental health with sensitivity and respect. It's disheartening to hear about the misunderstandings that occurred during your interactions with our service. Your sobriety is commendable, and we apologise for any distress caused by the inappropriate remarks. To better understand and address your specific concerns, we would appreciate the opportunity to discuss your experiences further. If you are open to it, please contact our Assistant Practice Managers, so that we can investigate these matters thoroughly. Again, we apologise for the negative impact on your well-being; we are committed to making the necessary changes to improve the quality of our services. Thank you for bringing these issues to our attention. We hope to have the chance to rectify the situation. Stratford Village Surgery