Ellis Practice - Ratings and reviews
Reviews
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Review titled No appointments available
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
This is not happening for the first time: I tried to book an appointment for my daughter who has temperature, I started online with patientaccess where I spend 1h(from18 to 19) in the hope that they will make some appointments available, all for nothing. Next day I rang position 5 in the queue, after waiting 50mins a receptionist told me that she can't book appointments over the phone although on their site is stating that for emergencies you can call to book an appointment. She was unhelpful, unwilling to listen and refused to book me an appointment and send me to A&e.I have lots of question for this practice... was that normal? there are no doctors in this practice...?Is it normal be send to A&E when if you were doing your job someone could have checked my daughter's lungs to see if is an infection or only a virus( is taking me 2 min to get to the practice and at least 30 min to the nearest hospital)? Also I am trying to book an appointment for myself for more then 2weeks via Patietaccses and no success so far. Why are you receiving money from my taxes when your practice is not providing me with the care that I need? Don't forget we are paying for those services if you are not able to provide give us the money back and we can go private. This is a disgrace your appointment booking system acts as a barrier to patients and needs scrapping this is not a lottery (let see who is the winner and manage to book an appointment) is about the people's wellbeing
Visited November 2022
Ellis Practice has not yet replied.
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
Every other practice has econsults or a system called Patch to upload your problem but Ellis Practice decided to shut off their systems. So now you have to call for the last 6 months at least 45 mins on hold then cuts off. Honestly it is heartbreaking to know you can't get through when you need to. No wonder people go to A&E as you can't get through to this doctors. Funny thing is when (onna rare occasion) you do get through after a week of trying you can't get an appointment as all gone! Only 2 people on reception (despite Covid restrictions being lifted) for a "Health Centre" that has 1000's of patients. This surgery needs to be looked at by the GMC as fails to meet even the lowest standards.
Visited November 2022
Ellis Practice has not yet replied.
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Review titled No treatment — refusal of appointments
Rated 1 star out of 5
by Shawn Dawes - Posted on 12 October 2022
Had a phone conversation with the doctor about flu-like symptoms for over a week, not concerned nor wanted to give me any antibiotics. When my partner emailed them saying she and I couldn’t book a follow up appointment, b/c phone would hang up after long wait, they responded with a phone call not to help but to tell me that I need to keep trying with the app and phone calls. Now I’ve seen the local a+e and got an emergency appointment with another practice. This is what I’m paying healthcare costs for?
Visited October 2022
Ellis Practice has not yet replied.
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Review titled Can never get through, or book anything online
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
I have been trying to book my cervical screening for the last two weeks. I can never get through on the phone, holding, an hour, and then once I'm number one in the queue for the phone call to end because of technological difficulties. I have a text message stating I should be able to book a nurse appointment online, this doesn't correlate with the information on their website. Also what you hear during the phone call about being able to book an e-consult via the website is also old.
Visited October 2022
Ellis Practice has not yet replied.
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Review titled Surgery that does not give appointment
Rated 1 star out of 5
by Kamal Singam - Posted on 12 September 2022
Last year I had severe pain on my knee due to a fall I had a year earlier. Knee swollen and the surgery would not give an appointment and I had to go into A&E to sort the problem. I had several fall this year and had to go into A&E by ambulance because the surgery would not offer any appointment. About three weeks ago due to an abcess on my lower tummy and would not get an appointment and again I had to go into A&E to be looked at. All these difficult times Ellis Practice would not give an appointment. This surgery is not fit for the purpose it was created. Today I switched my GP practice. I will not recommened this practice. I complained twice the practice not responded.
Visited September 2022
Ellis Practice has not yet replied.
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Review titled Poor appointment system
Rated 1 star out of 5
by Mrs HERSI - Posted on 24 August 2022
I called over a week ago to book an appointment, I was advised that there are no appointments and was directed to do it online (patient access). I have been trying to book an appointment to see a doctor for the past week but there are never any appointments on patient access. Frustrated and at my wit’s end, I tried to call in today but I was kept on hold for over 51 minutes and then a error message. I have been a patient for 30 years and I have never seen service this poor. I am now forced to seek another GP for me and my family. I will now have to go to a walk in. The ineffectiveness of Ellis Practice is detrimental to my health. Who is holding the GP practice accountable?
Visited August 2022
Ellis Practice has not yet replied.
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Review titled oppointments
Rated 3 stars out of 5
by Anonymous - Posted on 15 January 2023
since Covid 19 Impossible to get appointment and the online booking system doesn't work I tried phoning on several occasions and was placed in a que counting from 9th in the que to number 1 then you are told something is wrong with the system after waiting one hour and 4min, and this happen to me on four occasions . the doctors are excellent but the reception staff don't phones and decides who see a doctor,
Visited May 2022
Ellis Practice has not yet replied.