Dykes Hall Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent General Practice
Rated 5 stars out of 5
by Janet G - Posted on 21 August 2023
Cannot speak too highly of this Practice. The receptionists are friendly and helpful and all medical staff of whatever grade strive to provide the best possible care. The appointment booking system is in line with other medical practices and personally speaking, whilst it may take a while before being answered, I have always been given an appointment.
Visited July 2023
Review titled Dykes Hall Medical Centre
Replied on 30 August 2023
Thank you for your comment. It is always nice to receive positive comments rather than all negative comments. we do try very hard to accommodate all patients but it is nice to know that we do succeed
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Waited for a response from my doctor for over a week even though I called the reception numerous times and still not heard anything Pathetic From reception to doctor level and they want a payrise …..
Visited February 2023
Review titled Dykes Hall Medical Centre
Replied on 13 February 2023
We can deal with this better if you either contact the surgery or leave your contact details. Without this I am unable to comment
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Review titled Great doctors only let down by reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2023
The doctors are amazing nothing is too much trouble. Only problem is the receptionists as in all place of work you have good and bad. But unfortunately it's more bad than good. New opening hours for booking was abruptly told it that I was wrong even after I had informed her of the item on their website. Eventually after waiting and actually showing her the item I was offered an appointment no apologie. When going to a doctors due to illness you sometimes need a bit tlc or someone who's not abrupt and rude.
Visited January 2023
Review titled Dykes Hall Medical Centre
Replied on 09 January 2023
Thank you for your review. Please accept our apologies on behalf of the reception staff who are currently going over their original training. Thank you for the review of the clinicians and the the service
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Review titled Cannot fault the doctor's, but...
Rated 4 stars out of 5
by Anonymous - Posted on 03 February 2023
Over 70 attempts to get through but calls not even queued because of the sheer volume of callers. But isn't that the most obvious consequence of getting everyone to call in at 8:30 am, even for non-urgent appointments? If I'm over 70 attempts to get through, others will be the same too. Really, it's dehumanising.
Visited January 2023
Review titled Dykes Hall Medical Centre
Replied on 06 February 2023
Thank you for your comments. We will happily extend the numbers in queuing system but dont think it solves anything. You can book on line from 8.30am for on the day appointments and also book 2 weeks in advance on line but these do very quickly. We offer nearly double the appointments that some same sized surgeries do and have just appointed another clinician which will increase this figure. we are doing everything we possibly can
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Review titled Find it impossible get an appointment with any doctor
Rated 1 star out of 5
by Ann Hornby - Posted on 13 December 2022
I gave a ultra sound scan on 29th of November and the results have been at surgery since the 1st of December. I have tried on a daily basis since then . When the phone is eventually answered all the appointments are gone .my medication was stopped till the results of the scan so have not been taking any since I saw the doctor.
Visited November 2022
Review titled Dykes Hall Medical Centre
Replied on 14 December 2022
I will respond to this patient directly Unsure why this has happened we have been busy but we also have had additional doctors working and evening and some Saturdays available
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Review titled Helpful doctors and great surgery overall
Rated 5 stars out of 5
by Anonymous - Posted on 23 December 2022
My family has been with this surgery for years and every experience we’ve had with seeing or talking to a doctor at this surgery has been positive. Everyone is very professional, friendly and most of all helpful. Appointments are made by ringing at 8:30 and it can take some tenacity to get through but I don’t think this is unusual, just a product of a busy service. Highly recommended.
Visited November 2022
Review titled Dykes Hall Medical Centre
Replied on 28 December 2022
Thank you so much for this review. we strive to provide a good quality service to all our patients but as demand rises we find we do struggle and patients are very quick to complain so it is very much appreciated to have something positive said about the practice Thank you
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Review titled Great Service of Care
Rated 5 stars out of 5
by Cecil W - Posted on 08 June 2022
I regularly visit the surgery for a routine injection, and can say nothing but positives towards my experience. The nurses are extremely competent and friendly, and before my work became more regular they were always accomodating to my ever-changing schedule. I always feel well looked after and in control of my care, which is fantastic considering I have to visit them so often.
Visited May 2022
Review titled Dykes Hall Medical Centre
Replied on 13 June 2022
Thank you for taking the time to give Dykes Hall this review its good to know that we are getting things right and back to normal. We work hard to achieve patient satisfaction and to provide a good service for our patients