DRONFIELD MEDICAL PRACTICE - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Sue Kaur - Posted on 21 March 2024
I work full time so find it difficult to book an appointment during weekdays. I am glad that Dronfield Medical Practice runs a Hub phlebotomy service at the weekends so that I don't have to take time off work for it. I saw Health Care Assistant last Saturday for my blood test. She was very pleasant and efficient at her job.
Visited March 2024
Review titled DRONFIELD MEDICAL PRACTICE
Replied on 26 March 2024
Dear Sue, Thank you for the feedback regarding the extended hours (evening and weekend) appointments held at Stubley Medical Centre. We are glad that these are valued by patients. I will pass on your comments to my colleagues at Stubley Medical Centre, they will also be much heartened to receive such appreciation. Best wishes, Laura Gummer ~ Practice Manager
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Review titled Excellent service. Cannot fault this practice at all!
Rated 5 stars out of 5
by Jessica Parkin - Posted on 02 January 2024
Today (2.1.24) is no doubt one of the busiest days for a Medical practice. I requested a telephone appointment and was called back by a lovely Dr less than 30 mins later. So professional whilst still being approachable and friendly. Not just today but throughout being registered at the practice all the members of my family have had amazing service. Especially though Covid and when my two children were small. Well done Dronfield Medical - much appreciated!
Visited January 2024
Review titled DRONFIELD MEDICAL PRACTICE
Replied on 09 January 2024
Thank you for your feedback Jessica. I have also shared this with the team. They are very cheered by such a positive start to 2024. The winter period is particularly difficult for the NHS, so appreciation of our service when it is most pressed, is especially wonderful. Thank you for taking the time to leave this review. Best wishes ~ Laura Gummer, Practice Manager.
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Review titled Amazing practise
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2024
I rang the surgery on 27th December, 2023 fully expecting to have a lengthy wait. However, the phone was answered in 3 or 4 minutes and within 30 minutes a very helpful and pleasant doctor rang back and issued a prescription. I found this quite incredible service on what must have been one of the busiest days of the year for the Surgery. Thank you all at Dronfield Medical Practise.
Visited December 2023
Review titled DRONFIELD MEDICAL PRACTICE
Replied on 26 March 2024
Dear Patient, Thank you for providing this feedback. You are quite correct it was a very busy day, but we planned for this again by tweaking the ratio of routine and urgent appointments. We are glad that you were able to access a suitable appointment in a timely and efficient manner. I have passed on your thanks to the team and it was much appreciated. Best wishes, Laura Gummer - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Cheryl WELSTED - Posted on 12 December 2022
Having moved to Dronfield in the past 6 months we feel compelled to say how pleased we are with Dronfield Medical Centre, they are a paragon of best practice, efficient, timely and kind care has been our experience of them. I can't tell you how fortunate we feel to have found ourselves here and how lucky the people of Dronfield are in this respect. Well done to the whole team who must work extremely hard to keep up this ethos in these most difficult times.
Visited December 2022
Review titled DRONFIELD MEDICAL PRACTICE
Replied on 13 December 2022
Cheryl, thank you for taking the time to post two positive reviews (one here, one on google reviews). It is very easy to get disheartened by the negativity surrounding General Practice, and there is no doubt that the situation is increasingly challenging for patients and staff within the NHS. Reviews like this have a massive positive impact on our morale and make us even more determined to offer the high standards of care that we feel everyone deserves. Thank you again for your kind words, which I have happily shared with the team. Laura Gummer ~ Practice Manager
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Review titled Rude staff member!
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2022
Yet again dealing with a certain staff member of the reception team we were talked to rudely and abruptly. Once you could maybe put it down to them having a bad day, but unfortunately it’s every time this staff member on the reception desk. It’s a shame that this staff member lets the side down to a otherwise excellent and pleasant experience when visiting my GP.
Visited May 2022
Review titled DRONFIELD MEDICAL PRACTICE
Replied on 20 May 2022
Dear patient, We are sorry that you find one member of our team rude and abrupt and felt the need to leave us a negative review based on this. We would always encourage patients to contact us directly with issues as we are able to investigate in detail and put in place individualised staff training and performance management as necessary. We are glad to read that the vast majority of staff contribute to an excellent and pleasant experience. Laura Gummer - Practice Manager