Derby Urgent Treatment Centre - Ratings and reviews
Reviews
-
Review titled Terrible place
Rated 1 star out of 5
by Surjit Dhinsa - Posted on 15 February 2023
The worst medical Centre I have ever visited, went because I couldn't get a gp appointment, only to be told to go and see my gp , this cost me 4 pounds to park the car and 1 hour of my time, this place is a total waste of tax payers money, So moral of this story is wait weeks for gp appointment rather than waste your time visiting this horrendous place
Visited February 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hi Surjit, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate to call us on 01332224700. Best wishes, Derby Urgent Treatment Centre Team
-
Review titled Great service
Rated 5 stars out of 5
by Rachael Hobson - Posted on 21 December 2022
On both occasions that I have used the urgent care centre because I can't get through to my doctors for my two young daughters they have been brilliant. Friendly from start to finish and really helpful, and not a long wait . Thankyou
Visited December 2022
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hi there, We appreciate your kind words and we’re thrilled to hear that your experience with us was a positive one. It’s always humbling to hear how we’re able to help our patients and I will make sure this is shared with the team. Have a great day, and thanks for the review! Derby Urgent Treatment Centre Team
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2022
Staff are very helpful, and when you can't get a normal GP appointment and don't need A&E this is an invaluable service. I've always had a good experience, even when I've had to wait a few hours.
Visited September 2022
Review titled Derby Urgent Treatment Centre
Replied on 04 November 2022
Thank you for taking the time to review us! I’m sure that the team will be thrilled to hear this. We’re always trying to improve our services to make sure we can continue to have a positive effect on our patients, so it’s great to read such lovely feedback. Thanks again – we appreciate it! Derby Urgent Treatment Centre Team
-
Review titled Great Team
Rated 5 stars out of 5
by Susan McDonnell - Posted on 11 August 2022
From the pleasant welcoming chap on reception today to the triage nurse and the treatment nurse/ doctor all explains everything to me in detail what a team of professional’s ! you must be proud of your team from a grateful pensioner regards again and thank you for your time . Susan McDonnell
Visited August 2022
Review titled Derby Urgent Treatment Centre
Replied on 06 October 2022
Hi there Susan, Thanks for the positive review! We love hearing from our patients – especially when our services make a positive difference to them. I know our team here at the Derby Urgent Treatment Centre put a lot of work into making sure our patients have the best care, so I’ll be sure to pass your kind words onto them. Thanks again, Derby Urgent Treatment Centre team.
-
Review titled Unorganised
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2022
I don’t understand how they prioritise appointments.I called 111 to be told to visit Derby Urgent Care Centre.She explained that they couldn’t book an appointment for me but to just go down as they are a walk in centre. I did just as I was told to be sat for a number of hours which I am not bothered about. What I am bothered about is that most people who where in the waiting room at the time were called in before me. I explained that I was in a lot of pain but was left to just sit there. I appreciate you have to prioritise appointments but in my opinion you either take appointments or you don’t? I do not understand why I couldn’t if just had an appointment in the first place?. From a patients point of view I do not feel that is this the best way of working a walk in centre.
Visited June 2022
Review titled Derby Urgent Treatment Centre
Replied on 20 June 2022
Good Afternoon, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate to call us at the following 01332 224700. Best wishes, Derby Urgent Treatment Centre
-
Review titled Thank You - Great Service
Rated 5 stars out of 5
by G Mariner - Posted on 05 June 2022
After struggling with a bad cough for over 6 days I went to the walk in Centre in Derby. A friendly receptionist booked me in, followed by Triage Nurse assessment...both lovely caring people. Within a short time I saw consultant who diagnosed I had chest infection and forwarded a prescription to my usual pharmacy...thank you all.
Visited May 2022
Review titled Derby Urgent Treatment Centre
Replied on 20 June 2022
Good Afternoon, Thank you for taking the time to review us! I’m sure that the team will be thrilled to hear this. We’re always trying to improve our services to make sure we can continue to have a positive effect on our patients, so it’s great to read such lovely feedback. Thanks again – we appreciate it! Derby Urgent Treatment Centre
-
Review titled Very positive experience
Rated 5 stars out of 5
by Valerie - Posted on 21 April 2022
Unable to get through to my GP practice, I visited Walk in Centre to have someone check my badly grazed shin. Did not have to wait too long and was seen by a friendly and very helpful health practitioner (nurse?) who re-dressed wound, advised on best way to deal with it and prescribed antibiotics. I felt reassured and am glad I went. Thank you.
Visited April 2022
Review titled Derby Urgent Treatment Centre
Replied on 20 June 2022
Hi there Valerie, We appreciate your kind words and we’re thrilled to hear that your experience with us was a positive one. It’s always humbling to hear how we’re able to help our patients and I will make sure this is shared with the team. Have a great day, and thanks for the review! Derby Urgent Treatment Centre