Dartford West Health Centre - Ratings and reviews
Reviews
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2023
Very difficult to get an appointment as it is Econsult only. The GP barely reads the econsult and gives advice without reading it properly. I understand GPs are stretched but there is a real lack of patient care at the surgery. I have been a member since 2020 and the GPs have never seen me in person. They were quick to tell me I was getting fat after filling in a form though and ignored the fact that I had sprained my ankle badly and could barely walk.
Visited May 2023
Dartford West Health Centre has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2023
I have been with this practice for over 40:years and it was a perfect one . However I have seen it slowly decline and everyone you talked to agrees. So much good this e consul is. This morning I was on the for over an hour and got to number 2 then got cut off. I rang again and same thing happened. It's a joke trying to get an appointment if you manage to get through the receptionist. Some of them are not that polite and can get very abrupt. And I do not agree to discuss with my them the reasons why I need to see the Doctor as they are not medically trained. They always asked why you need to see a Dr. Can only hope that this practice will improve to provide a better service for the community.
Visited April 2023
Dartford West Health Centre has not yet replied.
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Review titled Unreliable practice
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
After been on the phone queue for 50 minutes, they don’t answer the phone, if you go there in person they are always talking and not caring for the person. I saw that personally, they don’t pick up the phone. It is a disgrace, we pay taxes for a service that doesn’t work. If they are not fit for the job they should leave the position to somebody else that is careful.
Visited April 2023
Dartford West Health Centre has not yet replied.
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Review titled Poor administration / infant care
Rated 2 stars out of 5
by MISS H T BLAKE - Posted on 28 March 2023
There will infants missing routine care and immunisation because this practice does not book these in, parents must chase and beg for routine appointments. I was repeatedly turned away trying to book my sons 6 week check up (Apr 2022). When he developed a rash at 6 weeks I was then lectured by the receptionist about the risk I put my son at not calling it in as an emergency. He eventually received his routine check up at 13weeks. There was no communication from the practice regarding his 12m immunisation and when I called the practice at 12m2wk I was given an appointment for after 13m. The receptionists refuted NHS advice that it should be administered between 12 and 13 months. I suggested to the receptionist that the information she had to inform her should be reviewed, however she repeatedly said she's not technical and the nurse will fix it if there is a problem (she didn't seem to appreciate the nurse can't reverse time if the optimal window is missed). I feel that this first receptionist was not listening to me as she appeared to be talking to her colleague (with '14 years' experience) I was passed to this colleague to whom I summarised my reason for frustration, she could not then repeat back me any of what I had said. She said 'I do not really know what you're upset about'. She suggested I need to be mindful of the backlog they are dealing with from the pandemic and told me how grateful she is for the NHS... Implying I am not?!? On that note the care of doctors and clinical staff working at Redwood is exceptional, I am sad to be considering leaving the good medical care because of poor administrative management and obnoxious reception services. I recommend calls be recorded for training purposes.
Visited March 2023
Dartford West Health Centre has not yet replied.
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Review titled A disgrace
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2023
Despite being told I would be contacted to confirm an appointment I have, again, been left without any contact from the practice. I was told on Monday I would be contacted later in the week to confirm an appointment for the following Monday. I hadn't heard anything by mid afternoon on the Friday so contacted the surgery to confirm. I was told I would be contacted later Friday to confirm. Needless to say, I still haven't heard anything and it is Saturday morning. I have booked Monday off work but have no indication as to whether I will be seeing a doctor or not. Not the first time this has happened. My confidence in this practice is non existent and it is incredibly unnerving to feel you don't have access to a Doctor. Why it takes over an hour to answer the phone is inexplicable to me. This practice is very poorly managed and I would certainly not recommend anyone tying to join. Very, very poor.
Visited March 2023
Dartford West Health Centre has not yet replied.
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Review titled Still unable to contact them despite trying for 5 days
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
It is completely impossible to get through on the phone. I have tried repeatedly and been on hold for 90 mins plus. If you try to use e consult as an alternative, they tell not to and that you must ring, and even e consult is hard to use as they limit it every day and there are not enough slots! Now that they close reception at lunchtime I have no idea how a working person is supposed to get in touch. Why not allow contact online with a call back? Thsi wold be eaiser and less stressful for all concerned. I appreciate there may be staffing issues but why not put that on the recorded message ?
Visited February 2023
Dartford West Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
Very impressed with this practice, understanding GP’s and nurses. Reception good too. Very caring practice.
Visited January 2023
Dartford West Health Centre has not yet replied.
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Review titled Lack of empathy from reception staff
by Joseph Kelly - Posted on 24 November 2022
I've had issues for the last three days trying to use the e-consult service for the Redwood Practice. I attempted today to call into the practice to see if they could assist me with getting an appointment and I was really disappointed with the way my issues were handled by the reception staff who picked up the phone. Despite explaining the issues I've had, I was simply told to try again tomorrow and if that didn't work to try again Monday. There was no interest in trying to support me getting an appointment regardless of what medical problem I may have - I expect staff working within the medical industry to have some level of empathy and not to be treated as a number. As I say, I'm really disappointed with the way it was handled - I'd recommend some customer service training for the individual who handled my call.
Visited November 2022
Dartford West Health Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
I'm shocked to see that on their website they are 'accepting new patients' as they are unable to deal with the ones they have at present. You have no chance of seeing your gp in the same day. If you call at 8am you are put on hold for a minimum of 50 minutes and when you finally get to talk to receptionist you are told to fill in an online form or go to emergency care center. Best way, if you can get to speak to anyone, is to book an appointment with them every 2 weeks for the rest of the year just in case you need it or even better join another surgery!!
Visited October 2022
Dartford West Health Centre has not yet replied.
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Review titled You cannot contact surgery at all!
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2022
For the last 4 days I have tried to contact Surgery. (a) eConsult does not work with the same message: 'Online consultations are temporarily unavailable until tomorrow morning' (b) Trying to phone them. So far 47 min on the phone, the system is telling me I the 8th person waiting (i.e. reduction from 12 to 8 in 48 min!) It means that nobody is picking the phone, and people waiting on the call just giving up. This is an unacceptable performance. It means that the surgery does not work as it suppose to. What is the point in them keeping the patients on their record if these patients were completely abandoned?!
Visited June 2022
Dartford West Health Centre has not yet replied.