Crookes Practice - Ratings and reviews
Reviews
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Review titled Practice needs to be more efficient
Rated 2 stars out of 5
by Anonymous - Posted on 24 August 2022
Some weeks ago, I was prevented from ordering prescriptions online, because a medication review was due. (I had not previously been asked to make an appointment for one). I called the surgery at 2pm on a Friday (thinking that would not be a peak time) and waited 30 minutes for the call to be answered at a cost of £5.42. More recently, I was asked to make a GP appointment. That time I waited 16 minutes to get through. When I arrived at the appointment, the GP did not know what it was for. I understand GP practices are under pressure and sympathise. (Particularly with receptionists answering calls one after the other from people who have been waiting 30 minutes to get through). But I do think some GPs need to be more careful with the resources that are available.
Visited August 2022
Review titled Crookes Practice
Replied on 28 February 2023
I am sorry about your experience contacting the surgery. I am happy to respond to your concerns if you contact the surgery direct. Please email the surgery SHECCG.TheCrookesPractice@nhs.net Thank you