Reviews

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1. Review titled Travelling when ill

   ★★

   Rated 2 stars out of 5

   by Lynda Connor Mauree - Posted on 08 June 2023

   I see Saughall are currently accepting new patients. I would really appreciate it if they looked after the patients they already have instead of referring them to City Walls. I have been told several times that the reason for this is they have specialits at City Walls. I am pleased to be seen by 'the most appropriate' person but am concerned that when I feel really poorly I will have to take a bus or taxi to town rather than walk down the road to Saughall surgery. So far I have been able to travel to town.

   Visited June 2023

   Report as unsuitable

   Review titled City Walls and Saughall Medical Centre

   Replied on 06 November 2023

   Dear Lynda, Thank you for taking the time to share your feedback with us regarding your experience with Saughall Medical Centre. We apologise for any inconvenience or poor experience you may have had while seeking medical assistance. We empathize with your situation and understand how challenging it can be to travel when you're feeling unwell. We'd like to clarify that Saughall Medical Centre is an extension of City Walls Medical Centre, and it does not have a separate list of patients. It is an additional facility that offers an extension of the services at City Walls Medical Centre, including access to specialists when required. Thank you again for your feedback. Please do not hesitate to reach out if you have any further concerns or questions. Kind regards, Pete Williams Practice Manager

   Report as unsuitable

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