Churchill Medical Centre - Ratings and reviews
Reviews
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Review titled Impossible to get through and book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
I have tried to make an appointment since last year. I haven’t been referred to a specialist as the GP claimed there was no justification for a referral. This was over the phone consultation. So my symptoms deteriorated significantly and while I was visiting a family member abroad, I was rushed to hospital abroad to have a paid treatment there. This was very stressful. Unfortunately, I resumed my trials to make an appointment this year. So far it has been absolutely impossible. I’m usually 35+ in the waiting list when I call, and the e-consult has been off since beginning of March. I called 111 but they can’t order my blood tests. I thought someone in the practice could give me reasonable advice if I speak to them in person. I went there on Thursday afternoon but the Easter mood had already caught them. I wasn’t able to receive any helpful info. Actually the advice was to take an annual leave and wait there for an appointment. This is unbelievable. I’m looking for recommendations for a better and efficient practice near my area. I’m very worried for my health.
Visited April 2024
Review titled Churchill Medical Centre
Replied on 03 April 2024
Dear Patient, Thank you for your feedback. I'm sorry to hear that you are dissatisfied with the service provided from our practice. I understand how frustrating it can be to experience long wait times on the phone, especially during peak hours like 8 am when we receive a high volume of calls. We have recently implemented changes to our appointment system, and as a result, we now have a significant number of pre-bookable appointments available. This means that you may not necessarily need to call at 8 am to secure an appointment. Regarding your mention of e-consults, please note that while they are available daily, they may close early depending on the availability of appointments for that day. This is to ensure that we can accommodate patients who contact us through other channels. If you could kindly contact our practice on 020 8430 7020 and ask for me directly, I will be more than happy to assist you. Your satisfaction and wellbeing are important to us and we are committed to providing you with the best possible care and support. I look forward to assisting you further. Kind Regards Samiya Vahora Assistant Practice Manager
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Gill Newark - Posted on 08 April 2024
Today I went to the surgery I am delighted to say the receptionist on duty, was welcoming, pleasant ,smiled, listened, and dealt with my query with empathy. She is a real credit to that surgery, she put me at ease and at no point in a hurry to get rid of me, in fact followed up,on my query whilst I was there. Some of the other receptionists could certainly learn from this lady. t it's so important the receptionists attitude. She certainly deserves recognition for her hard work and caring attitude. Pity I'm unable to name her.
Visited April 2024
Review titled Churchill Medical Centre
Replied on 12 April 2024
Hi Gill, We are incredibly grateful that you took the time out to leave us a 5-Star review. We really appreciate you being a patient and helping to share the word about us. Many Thanks Samiya Vahora Assistant Practice Manager
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Review titled econsult issue
Rated 5 stars out of 5
by Kenneth Clements - Posted on 02 May 2024
For the second time running on a Friday, for me, the econsult page hasn't opened at 08:00. Tried repeating for 10 minutes, same. This means joining the 30+ phone call waiting list. How hard would it be to put a message on the econsult page if it is not available on a particular day? The last time this happened the receptionist told me there was a staff meeting. When you can actually make contact the practice service is very good.
Visited April 2024
Review titled Churchill Medical Centre
Replied on 09 May 2024
Dear Kenneth, Thank you for taking the time to contact the surgery to raise your concerns regarding your recent experience at Churchill Medical Centre. I am extremely sorry to hear that there was a purpose for you to complain and would like to assure you that we always try our best to resolve and reflect on every feedback we receive. We aim to keep our eConsult’s available every day until we reach capacity. However, there may be occasions when we need temporarily disable the service due to high demand. In such cases, a message will inform users when trying to use the service. I’m pleased to announce that we have implemented a new phone system to enhance our service and avoid long wait times. If you find yourself waiting on hold for more than 5 minutes, you now have the option to request a call back. Once selected, you will receive a text message allowing you to monitor your queue position, and the system will automatically ring you back when you reach the front of the line. Your feedback is invaluable to us as we strive to improve our services continuously. If you would like to discuss this matter further or have any additional concerns, please do not hesitate to contact us directly and for the manager. Kind Regards Samiya Vahora Assistant Practice Manager Churchill Medical Centre
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Review titled excellent practice
Rated 5 stars out of 5
by Jeanne-Marie Trevett-Pritchard - Posted on 26 January 2024
I had a consultation with a doctor yesterday. The phone rang exactly on the time I'd been told and the dr I spoke with, regarding my medical conditions and blood test was charming, friendly and helpful. She explained everything I needed to know . It's an excellent practice as I have named my review
Visited January 2024
Review titled Churchill Medical Centre
Replied on 30 January 2024
Hi Jeanne-Marie, We are incredibly grateful that you took the time out to leave us a 5-Star review. We really appreciate you being a patient and helping to share the word about us. Many Thanks Samiya Vahora Assistant Practice Manager
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Review titled Disappointed
Rated 3 stars out of 5
by Katie - Posted on 30 November 2023
Attended to commence new cycle of contraceptive pill and had arranged to speak woth the nurse regarding this matter. Waited weeks for the appointment to come around. Met with the nurse who stated she could not issue new treatment cycle for the pill, and this would have to be issued by a doctor. Went back to reception who said the nurse must have told me this because she didn't have enough time for my appointment slot as it had been recorded as a 'pill check' which was due to last 10 minutes. Receptionist also said the doctor is not needed to issue the new treatment cycle and the nurse could have done this. Then informed there are no available appointments until January. I work shift work, and find it incredibly difficult to manage other commitments outside of my working time. I had waited weeks for this appointment, for it to then fall through. Receptionist gave me the mobile number for the family planning centre, stating this is probably the wrong number but I'll give it to you anyways. Upon ringing the mobile number, it went was answered by a receptionist of a vetinary surgery. Although a mistake, checks to make sure the right number was given were not made, despite recognition that this could be the case initially. I am now left without a contraceptive until an appointment becomes available in January. I will continue to phone my surgery at 0830 hours on my days off in the off chance of an appointment being available.
Visited November 2023
Review titled Churchill Medical Centre
Replied on 05 December 2023
Dear Katie, Thank you for sharing your feedback with us. In reviewing our records, it appears that we couldn't locate your registration with our practice. To assist you further, could you kindly confirm if you are referring to Churchill Medical Centre in Chingford. It's worth noting that there are multiple practices with similar names across the country, which might lead to confusion. For a more thorough discussion and resolution, I encourage you to contact us directly at 0208 430 7020. Your cooperation in clarifying this matter is appreciated and we look forward to addressing your concerns promptly. Kind Regards, Samiya Vahora Assistant Practice Manager
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Review titled Disappointed.
Rated 3 stars out of 5
by Katie - Posted on 30 November 2023
Attended to commence new cycle of contraceptive pill and had arranged to speak woth the nurse regarding this matter. Waited weeks for the appointment to come around. Met with the nurse who stated she could not issue new treatment cycle for the pill, and this would have to be issued by a doctor. Went back to reception who said the nurse must have told me this because she didn't have enough time for my appointment slot as it had been recorded as a 'pill check' which was due to last 10 minutes. Receptionist also said the doctor is not needed to issue the new treatment cycle and the nurse could have done this. Then informed there are no available appointments until January. I work shift work, and find it incredibly difficult to manage other commitments outside of my working time. I had waited weeks for this appointment, for it to then fall through. Receptionist gave me the mobile number for the family planning centre, stating this is probably the wrong number but I'll give it to you anyways. Upon ringing the mobile number, it went was answered by a receptionist of a vetinary surgery. Although a mistake, checks to make sure the right number was given were not made, despite recognition that this could be the case initially. I am now left without a contraceptive until an appointment becomes available in January. I will continue to phone my surgery at 0830 hours on my days off in the off chance of an appointment being available, however, this should not have been the case in the first instance.
Visited November 2023
Review titled Churchill Medical Centre
Replied on 09 May 2024
Dear Katie, Thank you for reaching out and sharing your concerns with Churchill Medical Centre. After reviewing our records, it appears that you are not registered as a patient at our practice. It’s possible that there may have been a confusion with another practice that shares a similar name to ours. To address your concerns effectively, we kindly recommend reaching out to the correct practice where you are registered as a patient. They will be better equipped to assist you with any issues or feedback you may have. We apologise for any inconvenience this may have caused, and we appreciate your understanding. Kind Regards Samiya Vahora Assistant Practice Manager Churchill Medical Centre
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Review titled Good GP, Good Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2023
I booked to have my ears syringed following a phone call from the practice nurse, followed his advice to use olive oil to soften the wax, and 7 days later had the procedure. I then asked if it was he who administered the hormone injections to control cancer. He replied in the affirmative and booked me in - date and time.
Visited September 2023
Review titled Churchill Medical Centre
Replied on 18 September 2023
Thank you for your feedback and taking the time to express this. We are pleased to receive your positive comments and this will be passed onto the team.
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Review titled Flu vaccine
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
Booked appointment for pnumovax and flu given as well. Nurse was very professional and gave good advice and ensured I knew what was happening. Felt relaxed throughout the appointment.
Visited September 2023
Review titled Churchill Medical Centre
Replied on 30 January 2024
Dear Patient, Thank you for your comment, we pride ourselves to be the best and your feedback is really appreciated. We are constantly trying to improve our services so we can cater to all our patient’s needs Kind Regards Samiya Vahora Assistant Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by David Graeme Rae - Posted on 02 August 2023
Staff always helpful doctors and nurses always been really supportive and polite and friendly. Reception staff very polite friendly and helpful also.
Visited August 2023
Review titled Churchill Medical Centre
Replied on 07 August 2023
Thank you for leaving a review - your comments will be passed onto the team Kind Regards Jo Parish (Data Administrator)
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2023
That health check was nice and smooth. I was really satisfied with everything. Hope they can provide this and upkerp it in the future too.
Visited May 2023
Review titled Churchill Medical Centre
Replied on 18 May 2023
Dear patient, Thank you for your feedback. Positive comments do uplift staff morale and this will be passed onto the team. Shirley Stewart Interim Practice Manager