Chapelgreen Practice - Ratings and reviews
Reviews
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Review titled Shocking to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
tried over 30times to get into the queue to get an appointment just got told it was full. Shocking that the service is so poor and if your poorly in the afternoon you have no chance to be seen
Visited February 2024
Chapelgreen Practice has not yet replied.
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Review titled Terrible Appointment System
Rated 2 stars out of 5
by Mrs Jackie Sanderson - Posted on 17 July 2023
Tried I get an appointment this morning waited nearly two hours on the phone then when I did get through I was told all appointments gone try again in the morning or go down to the surgery at 8am and queue to see if any then you only get a phone assesment to see if you need to physically have a face to face with a GP I have a history with Cancer so I know early detection is key to survival which last time saved my life I am concerned as I have a suspicious looking growth on my forehead so need it looking at told the receptionist but I got the same reply over and over again try again tomorrow so much for early detection I have been with this practice for over 50 yrs but it's not what it once was no wonder it's only got a 2 star rating on NHS website
Visited July 2023
Chapelgreen Practice has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by John Binney - Posted on 03 May 2023
Waited on line for 45 mins to be told I could not book an appointment for an injection I have every three months. I am going away on the 14th May. I was told that no appointment was available. I was also told that I cannot book an appointment for two weeks in advance. I was then told to ring on Friday the 12th May to book an appointment for when I return of holiday. I told the receptionist I dont get back until 28th. My maths isnt great but that is 16days from the 12th plus days for an appointment. Seriously shocking service. Looks like they make rules up as they answer a call
Visited May 2023
Chapelgreen Practice has not yet replied.
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Review titled Caring and considerate
Rated 4 stars out of 5
by Linda Coleman - Posted on 09 March 2023
Came to see Dr with concerns with stomach problems. I was concerned because of family history of stomach and bowel cancer. The Dr listened to all my concerns and gave me an examination. I was given a number of tests and even sent to have an endoscopy. My concerns were taken seriously and I feel much more happy. Thank you so much
Visited March 2023
Chapelgreen Practice has not yet replied.
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Review titled Bad manners and bad timekeeping
Rated 1 star out of 5
by STEPHEN BRIGGS - Posted on 02 March 2023
I arrived 15 minutes early and still sat there 15 minutes after my appointment time .The health care assistant tried to take blood three times at three different locations on my hand and arm and gave up.I went to see the girl at the reception window to explain that I had to have my bloods done before my appointment at the hospital only for to say no to everything i asked ,did not try to help in anyway at all .Is there any wonder that people get frustrated. A genuine patient trying to get some genuine help . . Other nurses on the premises but receptionist would not let me wait for someone to retry to get my bloods taken.Had I have been 15 minutes late I would have been turned away. It was not a case of running late with patients, as she had only just arrived still wearing her coat and carrying coffee. No apology.
Visited January 2023
Chapelgreen Practice has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2022
I was having a problem with my ears and after failed treatment with ear drops I went totally deaf. After struggling for 3 days I went to the surgery to ask for help and syringing. I was offered an appointment the following week but said I was really struggling. An hour after returning home my wife took a telephone call offering me a same day cancellation. The receptionist was so helpful and remembered my circumstances. The nurse who completed the syringing of my ears was excellent and very helpful. I now have my hearing back and am very grateful. All in all a first class experience. Thank you
Visited August 2022
Review titled Chapelgreen Practice
Replied on 03 August 2022
We would like to thank you very much for your positive feedback this really helps in keeping the moral of the team high and strives them to work hard for you all.
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Review titled Very please with caring service I received
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2022
After ongoing issues I contacted the surgery by telephone who referred me to see a dr the same day. She listened, took some samples and referred me for a scan. Also a Dr rang me back a few days later asking me to go for blood tests which I did. I felt reassured that I was being thoroughly checked and genuinely cared about after the difficult period with the pandemic it is good to know in times of beed the drs are available and doing their best to help patients. Thank you
Visited July 2022
Review titled Chapelgreen Practice
Replied on 03 August 2022
We would like to thank you very much for your positive feedback this really helps in keeping the moral of the team high and strives them to work hard for you all.
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Review titled Quite possibly the worst surgery in S35
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2022
Phoned today to make a GP appointment, receptionist informed me that there were no more appointments available for today which is fair enough, but what about tomorrow, or the day after, or the following week, dont simply end the call. These appointments are being made because of health issues, treat the caller with respect and an element of concern - disgusting patient care - you should be ashamed!
Visited June 2022
Chapelgreen Practice has not yet replied.