Central Milton Keynes Medical Centre - Ratings and reviews
Reviews
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Review titled Not enough options to leave message out of hour
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2024
I need to have something to message about my problem but seems the only option is in certain hours its not a emergency per say as far as I im aware but I think I have breast cancer
Visited January 2024
Review titled Central Milton Keynes Medical Centre
Replied on 22 January 2024
Good morning, I am sorry you were unable to contact us with your enquiry. We are closed over the weekend at the time you wished to contact us. The surgery is open Monday to Friday 8.00 to 18.30 during which time you can contact us online, via the telephone or attending in person and speaking the the receptionists. When we are closed 111 online, 111 by phone and Urgent Care are available. I hope you have sought care over the weekend or you have contacted us today now that we are open. Kind regards, Yvette Baker Practice Manager.
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Review titled Attentive Practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
Helpful and attentive reception team and GP services. Re-assuring, patient care and quality services when needed. Thank you.
Visited February 2023
Review titled Central Milton Keynes Medical Centre
Replied on 01 March 2023
Good afternoon, Thank you for taking the time to post a review on the surgery. Your positive feed back is very welcome and will be shared with the team who work hard to provide good service and care at all times. Kind regards, Yvette Baker Practice Manager
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Review titled it a brilliant practice
Rated 4 stars out of 5
by lynn king - Posted on 13 March 2023
i have been with this surgery since I moved to Bradwell Common nd have always been satisfied with the level of care . Unfortunately the same cannot be said for the booking line when the surgery is closed I have been poorly for the past 3 weeks and have tried every day to phone and get an appointment no luck so I tried online every night for over 9 days . I am diabetic and my illness has impacted my sugar levels . after logging on to my account I got as far as seeing a list of appointments and doctors , i chose one and just as i did the site just closed down and I lost the appointment . It needs sorting !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Visited February 2023
Central Milton Keynes Medical Centre has not yet replied.
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Review titled Avoid if you want to be looked after
Rated 1 star out of 5
by Neil Jopson - Posted on 26 January 2023
I joined the practice a few years ago after my existing practice got into difficulties. I have ongoing medical problems, and at first there was no issue with appointments and the medical attention I received from my allocated GP was exemplary. Whenever I went for an appointment I noticed that there always seemed to be people from abroad registering as patients. Now I am told as an excuse for poor service, that the practice has 19, 000 patients; that is 1900 for each of the full time doctors. As a result it is impossible to get an appointment, but that of course is not unique to this practice. All I will say is that if this were a commercial business it would have gone bust by now, as it’s patients shopped elsewhere. What concerns me is what I believe is a fall in professional standards. In February 2022 I developed a skin problem. I managed to get a nurse to book me an appointment to see my GP who diagnosed Ringworm; gave me a prescription for an ointment and sent me on my way. The condition got worse and over the next months I saw 3 more doctors because I was unable to get an appointment with the original doctor, and each of whom merely prescribed a different ointment. Eventually I managed to persuade the last doctor I saw to refer me to the Dermatology Department of MK Hospital. The consultant said that the cause was a side effect of the other drugs I was taking, and he would refer back to the surgery. That was 4 – 5 months ago. I assume he reported but no-one has told me what he said or advised. Eventually I managed to obtain a telephone appointment with the original GP for several weeks hence. 3 weeks before the day, I wrote to them explaining the situation and asked about the drugs. The staff apparently gave them my letter on the morning of the appointment ,so that they had had no time to consider it. They asked me to give a stool sample for analysis, which I later did (after I had recovered from Covid). I am told by the staff that the results came back negative and that the doctor had “signed it off”. They have not contacted me to tell me this , or suggested any follow up as my condition is getting worse, and whatever I have has spread to the whole of my body. In conclusion, I believe that the doctors, having been greedy in their recruitment of patients, have lost any caring skills for their patients that they may have had, and the surgery has become an atrociously managed tick box operation. I am seriously thinking of breaking into my savings to see a private doctor. I do not think that it should be so after I paid a lifetime of National Insurance contributions.
Visited January 2023
Central Milton Keynes Medical Centre has not yet replied.
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Review titled Virtually impossible to book an appointment
Rated 1 star out of 5
by Gabriele - Posted on 31 October 2022
I am a new patient. I called today to book an appointment which is relatively urgent. I was told to use the online system and to wait till 7 pm when the appointments for the next day come up. I was on time, but the few appointments that came up at 7 pm disappeared within less than 15 seconds. Booking a doctor's appointment shouldn't feel like trying to win the lottery. I have wasted a day - had I known that booking was so difficult, I would have gone straight to a walk-in centre. I see that someone else has flagged this in another review, which concerns me that this experience is not unique and that it could keep happening. If this is due to a glitch in the system, I strongly encourage the practice to fix it asap; however if it is not a glitch, they should consider to stop accepting new patients, because they cannot provide a good enough service with the current numbers.
Visited October 2022
Central Milton Keynes Medical Centre has not yet replied.
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Review titled An efficient practise
Rated 5 stars out of 5
by Alison Dunbar - Posted on 29 August 2022
The website is easy to follow and requesting meds online is quick and easy. The reception and enquiry staff are very helpful, compassionate and sympathetic, taking the time to listen to your concerns. They are able to deal with your concerns in a logical and thoughtful manner, making you feel like they aren't just 'reading from a script'. I have yet to speak to a doctor, as I am new to the practise, but I spoke to the pharmacist who listened to me without rushing me off the phone. He also afforded me credibility and took me at my word, something I struggled with at my last practise. A good all round experience.
Visited July 2022
Review titled Central Milton Keynes Medical Centre
Replied on 12 October 2022
Dear Alison, Thank you for taking the time to provide us feedback. I am pleased you have had a positive experience from us and I hope we are able to continue to do so in the future. Kind regards, Yvette Baker Practice Manager
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Review titled Quality Service
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
Quality services. Attentive (patient centered) GP service. Kind and caring nurses. Reduced waiting room, waiting times. Thank you.
Visited June 2022
Review titled Central Milton Keynes Medical Centre
Replied on 12 October 2022
Dear Patient, Thank you for providing us with feedback, I am pleased to see that you have had a positive experience of our surgery and I hope we are able to continue with this in the future. Kind regards, Yvette Baker Practice Manager.
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Review titled Phone consultations an Issue
Rated 2 stars out of 5
by Anonymous - Posted on 23 June 2022
I waited for a doctor’s call between 9 and 10. After that hour I went to the bathroom. Of course that’s when the call comes in. I got to the phone within about 30 seconds at the most, but the doctor had just rung off and sent a text about not getting through to me. When you want an appointment, the surgery’s response time is measured in weeks if not months. When the doctor calls you, your response time is measured in seconds. If the doctor is rattling through calls at that kind of rate I dread to think how elderly less mobile patients are able to respond in time.
Visited June 2022
Review titled Central Milton Keynes Medical Centre
Replied on 24 June 2022
Dear patient, Thank you for your feedback. I am sorry you have had this issue with your telephone consultation with a GP at the surgery. Can I ask that you please email us via mkccg.complaints.cmk@nhs.net with your details so that we can investigate this and respond to you personally. Thank you. Yvette Baker Practice Manager.