Central Medical Centre - Ratings and reviews
Reviews
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Review titled Very Grateful
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2022
I am very grateful to everyone at Central Medical Centre for the excellent care and help that they have provided to me over many years.
Visited July 2022
Review titled Central Medical Centre
Replied on 19 July 2022
Thank you for taking the time to post your feedback. We are pleased to hear that feel your care has been to a high standard and 'excellent'. Best wishes Central Medical Centre
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2022
Recently I attended the surgery for an appointment for a medication review. I have a number of complicated medical problems requiring different drugs. I would like to say how good the pharmacist I saw was. He was knowledgeable, professional and had a nice manner. Sometimes I get the distinct impression that you are not aware of just how good the surgery is. I consider myself lucky to be a patient. When I speak to my friends they often are unable to believe the treatment we receive. I have been with you for many years and during that time we have found your receptionists to be helpful and kind, with the doctors doing all they can to help me, brining me through difficult times. As I get older my problems increase. I try not to bother you or abuse the NHS. I know that I can be seen when there is a need or emergency. I know that some patients can be difficult, so thought you might like to know you are all appreciated. Thanks to all of you for being part of our wonderful NHS.
Visited July 2022
Review titled Central Medical Centre
Replied on 19 July 2022
Thank you for your review and comments. We are pleased to hear that your recent consultation with our Clinical Pharmacist was a positive experience and that you found him to be knowledgeable and professional and that you find our receptionists and doctors to be helpful and kind. We will be sharing your comments and appreciation with the team and would like to thank you for taking the time to post your review and feedback. Best wishes Central Medical Centre
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Review titled Do they even care?
Rated 2 stars out of 5
by Jeff B. - Posted on 30 May 2022
I knew it was too good to be true! I rang yesterday morning at 1pm and was told to call back at 3pm, which I duly did. The queue wasn’t too long - I was fourth - and after a brief wait the polite receptionist told me that the doctor would call me at 4.15 that same afternoon. So far, so good! And then - nothing. No call, no text advising me it had been cancelled, postponed or whatever. Just me staring at a silent phone. Thanks very much! With this sort of ‘customer care’ it’s no wonder the place has such a low rating. The fact this place is entrusted with the nation’s care fills me with shame and trepidation!
Visited May 2022
Review titled Central Medical Centre
Replied on 01 June 2022
Dear Jeff Thank you for your feedback regarding your recent contact with the surgery and for taking the time to speak with me earlier today to discuss your experience in more detail. From our discussion it would appear that there was a problem with the communication technology when our clinician tried to contact you on Monday as your experience differs to that which is recorded on our systems. We were unaware that you had experienced a problem until we received notification that you had posted your feedback online. Once we became aware that there had been a problem we responded by arranging another appointment for you. I am pleased to hear that you have now had a telephone consultation with one of our clinical team who has been able to address your problem and help you. Once again may I convey my apologies for any inconvenience and frustration that this may have caused and I hope that you find any future contacts with the practice a more positive experience. Best wishes Alison Kirk Practice Manager
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Review titled Very Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2022
I recently attended the practice due to an infected finger and both the nurse and the doctor both gave great advice and treated my finger. As always great service.;-)))
Visited May 2022
Review titled Central Medical Centre
Replied on 14 June 2022
Thank you for taking the time to post your feedback following your recent contact with the practice. We are pleased to hear that you are happy with the service provided by both the nurse and doctor that you consulted with and we will be sharing your comments with the team. Many thanks Central Medical Centre