Buttercross Health Centre - Ratings and reviews
Reviews
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
I am out of the country a lot but desperately tried to get an appointment on my last visit. I had to explain a delicate and embarrassing situation over ask my GP. The response was of no help whatsoever I almost felt like I was getting an answer from their cleaner. I tried again and apparently had 2 calls from a nurse and because I was unable to answer the case has apparently been resolved an I am back to square one. God help the NHS.
Visited September 2022
Review titled Buttercross Health Centre
Replied on 24 October 2022
Thank you for your feedback. We are sorry to here that you feel your experience at Buttercross Health Centre was not satisfactory. It is important that we hear from patients in these cases as this can help us learn and make improvements. If you would like to discuss this matter in further detail then please do not hesitate to contact the Surgery so we can put you in contact with a member of our Management Team.
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Review titled Good messages and fast service
Rated 5 stars out of 5
by Dave C - Posted on 29 June 2022
The messages allowed me to gain access to appropriate treatment swiftly and conveniently. The telephone consultation gave all the info I needed. Very good service!!
Visited June 2022
Review titled Buttercross Health Centre
Replied on 11 July 2022
Thank you so much for taking the time to write such a lovely review. We will share your feedback with the entire team. Kind regards Buttercross Health Centre
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Review titled Left feeling like a Very Important Patient
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2022
Booked in for a routine injection, the practice nurse took the time to chat, explain every aspect of what was involved but then asked about ME. The personal care, interest and positive follow-up was “above and beyond”. Could not have asked or expected more. Not often you leave a surgery feeling like a VIP!
Visited May 2022
Review titled Buttercross Health Centre
Replied on 11 July 2022
Many thanks for sharing this positive feedback. We are very pleased to hear that you received and felt like our nurse went above and beyond in supporting your medical needs. Kind regards Buttecross Health Centre
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 May 2022
My concerns were delt with fast and professionally from my first message on MY GP then continued through to seeing a doctor and after care. Very good service.
Visited May 2022
Review titled Buttercross Health Centre
Replied on 11 July 2022
Thank you for sharing your feedback with us. We have shared this with the team. Kind regards Buttercross Health Centre