Burnham Medical Centre - Ratings and reviews
Reviews
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Review titled Adverse reaction to post surgery medication-No Doctors
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Spoke with reception on two occasions 24 hours apart and no doctor available, contacted NHS England to get doctor to respond. I believe that the situation is untenable. Avoid
Visited April 2023
Review titled Burnham Medical Centre
Replied on 27 April 2023
Good afternoon I am sorry to hear about your recent experience with Burnham & Berrow Medical Centre. Unfortunately, we are not able to help you as there are no details. If you would like to email us on somicb.enquiries-burnhammc@nhs.net, we would be happy to investigate and provide you with a response. Kind regards Quality & Complaints Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
After being reminded I had to make an appointment for a follow up with the doctor who requested the follow up, i phoned the surgery to make an appointment knowing I wouldn’t get to see this doctor and I was proven right, I could not get an appointment even though this doctor requested this and it’s on my records. I was told in an aggressive way that I shouldn’t have been given this advice, first of all it wasn’t advice, I was reminded to do this. I was told I could see another doctor, now why would I see another doctor when The doctor who originally dealt with my health problems, of which a hospital visit was needed requested the follow up with him. I then asked when would this doctor be available, It was suggested I phone in a few weeks. I found the receptionist rude, aggressive in her reply. There seems to be no compassion. I know I’m not the only one. There’s more receptionists than any other member of staff and the majority seem to walk around with nothing to do. I was sat in the waiting room yesterday with a clear sight behind the main reception and there was a girl on her mobile, I mean come on. Maybe you should have no mobiles during working hours. The surgery is just a joke.
Visited March 2023
Review titled Burnham Medical Centre
Replied on 15 March 2023
Dear Patient I am sorry for your experience with Burnham & Berrow Medical Centre. I can confirm we are working very hard to improve the situation with regards to our appointments and am pleased to say in April we will be launching 'askmyGP', which will help to reduce the need to call or visit the surgery for an appointment. Unfortunately, I am not able to deal with your review personally as you are shown as anonymous, if you would like to contact our enquiries mailbox somicb.enquiries-burnhammc@nhs.net with your details, I will happily look in to this for you. Kind regards Quality & Complaints Manager
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Review titled Bad
Rated 1 star out of 5
by Joan green - Posted on 30 March 2023
Can't get appointment I've had 2 falls back at a&e doctor sent a letter I need to see doctor for follow up appointment why I keep having falls phoned them all they say no appointment phone back next day still no appointment been 6 weeks since fall still can't get in the same for my husband seen his consultant in January was told he has to see a doctor everymonth because of the medication he is on he has not even seen a doctor same excuse no appointments iwill report them again to cqc waste of space they are there even the receptionist
Visited March 2023
Review titled Burnham Medical Centre
Replied on 05 April 2023
Good Morning Mrs Green Thank you for your comments and bringing this to my attention. I can assure you whilst we continue to face pressures within the surgery, we are doing all we can to implement new processes to mitigate these. I hope you found my telephone call to you useful. Kind regards Quality & Complaints Manager
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Review titled Still as shocking as ever
Rated 1 star out of 5
by Mr Michael Lacey - Posted on 16 February 2023
Still the same old rude, poor service from the receptionists. Can't comment on the gp's as its impossible to get an appointment to see one. I almost wish I lived elsewhere as despite this being a lovely town the medical centre is the worst I have ever been forced to use. Things have not improved at Burnham medical centre in well over two years.The NHS should close this practice and start a new one with new staff and practitioners.
Visited February 2023
Review titled Burnham Medical Centre
Replied on 21 February 2023
Dear Mr Lacey I am sorry you were not able to get an appointment on the day you contacted us. I can assure you we are doing our best to increase the number of clinicians we have at the medical practice, to deal with the high demand of appointments required. Regards Quality & Complaints Manager
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Review titled Poor practice
Rated 2 stars out of 5
by Christine Price - Posted on 05 March 2023
I have copd and lungcancer to get an appointment or prescription is really difficult my opticians sent a request for eye drops to be put on repeat prescription for me and after asking at reception told its there waiting for a gp to sign it that was sent nearly 3weeks ago. In the past I have had to contact macmillian for help in getting me an appointment when my breathing , pain etc is really bad
Visited February 2023
Review titled Burnham Medical Centre
Replied on 08 March 2023
Dear Mrs Price Thank you for your comments. I am sorry you have experienced difficulties getting appointments & medication. I can confirm we are working very hard to ensure we are able to improve the service we provide to all our patients. I will write to you separately, to deal with the particular points you have raised. Kind Regards Quality & Complaints Manager
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Review titled Extremely Grateful
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
I am incredibly grateful to the team who helped see my daughter. She was in awful pain and with the help of the wonderful lady on reception and the brilliant practitioner, we received quick and positive treatment. Real signs of progress in the surgery recently and it was on full notice. Thankyou to all.
Visited January 2023
Review titled Burnham Medical Centre
Replied on 26 January 2023
Thank you so much for your positive comments. We are working really hard at Burnham & Berrow Medical Centre to make a difference and start providing our patients with the service & care we know they deserve, during very challenging times, so it is really encouraging for us to receive feedback, which demonstrates this is happening. Many thanks BBMC Quality & Complaints Manager
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Review titled Quick Appointment
Rated 4 stars out of 5
by Judith Crane - Posted on 07 December 2022
I went to Berrow Surgery early morning as unable to get through on the phone. A very and helpful pleasant receptionist said I could get a same day appointment in Burnham-On-Sea surgery and was seen by the doctor there at 11.15am. I can't complain it seems they are trying to improve their service. If you are able better to go in personally to make a appointment.
Visited November 2022
Review titled Burnham Medical Centre
Replied on 13 December 2022
Dear Miss Crane Thank you so much for your positive comments, I am pleased we were able to accommodate you. We are working very hard at the Medical Centre to improve the service we give to all our patients, so it's encouraging to receive this feedback. Kind regards Quality & Complaints Manager
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Review titled Shocking surgery and staff
Rated 1 star out of 5
by M Lacey - Posted on 02 November 2022
Receptionists are rude and useless. They fail to remember anything, make promises they fail to keep and have absolutely no regard for the service they provide. After being sent to A&E as an emergency I failed to get the requested treatment and after explaining this to the surgery the next day, the Receptionist sauid she had made a telephone appointment for me and promised a doctor would call that day. I'm still waiting. When challenged today the receptionist just said "well you will have to call back tomorrow we don't have anything available, not even a telephone call appointment" I would suggest this practice needs shutting down and a new one set up.
Visited November 2022
Review titled Burnham Medical Centre
Replied on 02 November 2022
Dear Mr Lacey Thank you for your comments and bringing this to my attention. I am sorry you have not had good experience with the Medical Centre and I will certainly ensure I share your comments with our receptionists. Unfortunately, with the lack of clinicians and staff, we have been struggling to keep up with all the demands and to ensure we are still able to keep our Medical Centre open, as the alternative would not be good for anyone. I will not respond to your specific issues on this platform but will contact you separately to discuss. Once again please accept my apologies and I do hope over the next few months you will see an improvement. Kind regards Quality & Complaints Manager
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Review titled Trying to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
For a week I have been trying to book an appointment for a smear test. After finally managing to get through on attempt 6 with a 57 minute wait on the phone, I get told by the lady that I would have to ring back next week for an appointment as she did not know when further appointments will be released. I did ask which day she wants me to ring back to get the appointment but she did not know so I have to try every day. This is unacceptable and the incompetence of every reception staff in that medical center is clearly awful. I have worked in the NHS referral call center in the past which covered the south west and it does work like clock work. Why is it so difficult to get an appointment with this medical center.
Visited November 2022
Review titled Burnham Medical Centre
Replied on 22 November 2022
Dear Patient I am sorry your feel you have been let down by BBMC. Hopefully, you will understand it is very difficult for us to respond to generic comments. Therefore, if you would like to write to somicb.enquiries-burnhammc@nhs.net with the specifics of your complaint I would be happy to investigate the matter and provide you with a comprehensive response. Kind Regards Quality & Complaints Manager
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Review titled Unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2022
Receptionists are rude and are acting as if this surgery is the only surgery that is struggling. Probably better to close this surgery down, as this surgery has always been the same. Very unhelpful. I dread ringing this surgery at 8.30 knowing they are only taking emergencies and that feels like that has been going on forever and speaking to the receptionists early in the morning to try and arrange an appt, can make your day even worse. Some of them really don’t care and you can tell they are just there to get their Pennies.
Visited August 2022
Review titled Burnham Medical Centre
Replied on 30 August 2022
Dear Patient I am sorry your feel your have been let down by BBMC. Hopefully, you will understand it is very difficult for us to respond to generic comments. Therefore, if you would like to write to somicb.enquiries-burnhammc@nhs.net with the specifics of your complaint I would be happy to investigate the matter and provide you with a comprehensive response. Kind Regards Quality & Complaints Manager