Burma Hill Practice - Ratings and reviews
Reviews
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Review titled Appointment system is a shambles
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Appointments are released twice a day and getting one is like getting Glastonbury tickets - near on impossible. I’ve had results from my midwife that I need antibiotics urgently and I’m told to use push doctor - no appointments and then told to try again later. The only way I seem to get anywhere is to demand to talk to a manager and then some accommodation is made. Last week my son needed his asthma pump replacing and called at 8.02 for all appointments to be gone but was told someone would call me later that morning. 11am I called to say when I might expect that call to be told the doctors hadn’t shown up that day so no one would call and could I just go to a&e… something I would have done at 8am if I had known!! The doctors are brilliant when you do see them and I can’t fault them for this, but the appointment management system needs some sorting as otherwise it’s just unnecessary additional pressure on our local a&e services.
Visited October 2022
Review titled Burma Hill Practice
Replied on 10 November 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Appointment system is a shambles
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Appointments are released twice a day and getting one is like getting Glastonbury tickets - near on impossible. I’ve had results from my midwife that I need antibiotics urgently and I’m told to use push doctor - no appointments and then told to try again later. The only way I seem to get anywhere is to demand to talk to a manager and then some accommodation is made. Last week my son needed his asthma pump replacing and called at 8.02 for all appointments to be gone but was told someone would call me later that morning. 11am I called to say when I might expect that call to be told the doctors hadn’t shown up that day so no one would call and could I just go to a&e… something I would have done at 8am if I had known!! The doctors are brilliant when you do see them and I can’t fault them for this, but the appointment management system needs some sorting as otherwise it’s just unnecessary additional pressure on our local a&e services.
Visited October 2022
Review titled Burma Hill Practice
Replied on 10 November 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
Awful GP, I was pregnant and concerned about bleeding, I didn’t receive a call back when I asked for one, just didn’t seem any urgency and kept calling, then to be told to call back later etc. I went to EPU myself and they got me in for an appt as they were concerned about my bleeding and outcome was sadly a miscarriage. Felt this GP handled it badly and didn’t provide the support they should, made me feel like I was over reacting.
Visited August 2022
Review titled Burma Hill Practice
Replied on 10 November 2022
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Following inability to get online support
Rated 4 stars out of 5
by Carole Harding - Posted on 16 August 2022
After failing to get an e consultation I phoned the practice, the receptionist spoke to the doctor and sorted out a prescription, this was much appreciated
Visited August 2022
Review titled Burma Hill Practice
Replied on 10 November 2022
Dear Carole Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team