Bridge View Medical - Ratings and reviews
Reviews
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Review titled Referrals
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2023
After asking my Dr on numerous occasions to chase up my referral. I'm now find myself chasing up the referral and this isn't the first time with the Dr.
Visited July 2023
Review titled Bridge View Medical
Replied on 26 July 2023
Dear Patient, Thank you for getting in touch in order to leave your feedback. We were sorry to hear that you are unhappy with your experience at Bridge View Medical. If you wish to follow this up further, please send an E-mail outlining the events that have happened and we will investigate further. bnssg.bvm.complaints@nhs.net Kind Regards Bridge View Medical
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Review titled Great service
Rated 5 stars out of 5
by ANN CAND - Posted on 03 July 2023
Excellent service - this practice went above and beyond to listen to our problem, call back despite telephone issues, email a prescription to the chemist mid-evening and arrange a further appointment in person. Very grateful as the patient was vulnerable.
Visited June 2023
Review titled Bridge View Medical
Replied on 04 July 2023
Dear Ann Cand, Thank you very much for taking the time to leave us feed back. We are really pleased to hear that you feel that the team here went above and beyond. We will make sure that your kind words are passed back to the team members involved. Kind Regards Bridge View Medical
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Review titled No Focus On The Patient.
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2023
I don’t like writing negative reviews on our Doctors and Nurses - they normally do a wonderful job under challenging circumstances. But for Bridgeview, attitudes and practices are Over-the-top poor. + Extremely challenging to get through by phone. Practically impossible to book an appointment even for my sick son. And when you do get through there is zero “bedside manner”. I felt insulted and “unworthy” of being a patient here. + And when you eventually do get an appointment, I have to challenge the calibre of the Medical Professionals here - the young fella who looked over my son had little appreciation of his intestinal condition and its debilitating side affects…. and worst of all he was very hurried. He could not wait to get us out of the door. I realise we were one of the day’s last appointments but its not right that because he had to go to some important “Environmental Meeting”, he wouldn’t give my son the time & consideration his condition needed. I will not return here despite this Practice’s convenience for me, close to my home. Thank you for listening anyway.
Visited May 2023
Review titled Bridge View Medical
Replied on 31 May 2023
Hi There, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with your experience with at Bridge View Medical We empathise with your frustration that there are often long waits to speak to one of our care coordinators on the phone. We are aware that at times, the waiting time for Patients can be longer than we would like. Whilst acknowledging that demand in GP Practices is at an all-time high, we cannot ignore that the waiting times with our phones is a problem. More importantly, we acknowledge that this problem is creating difficulties for our Patients. We certainly do not intend to create difficulties in appointment accessibility. In regard to your appointment please can you E-Mail your details and details of what happened to bnssg.bvm.complaints@nhs.net so that we can investigate further. Kind Regards Bridge View Medical
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Review titled No appointments available for urgent matter
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Waited an hour to get through to reception to book an appointment but as they have now ruled that you can only book with your assigned GP there are no appointments available. Told to ring back in a few days. I will be going to a walk in centre or calling 111. This is incredibly poor service and a nonsensical rule which in reality means that it is only by luck that patients can see a doctor. I have an urgent need to see a GP!
Visited May 2023
Review titled Bridge View Medical
Replied on 24 May 2023
Dear Patient, Thank you for taking the time to leave us a review. We have recently improved the way we allocate and deliver our appointments at Bridge View Medical. I understand that it can be frustrating to be unable to get an appointment with your named GP the first time you call. Please follow this link to see a more detailed explanation for our new approach to continuity of care https://bridgeviewmedical.nhs.uk/appointments/continuity-of-care.php
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Review titled Impossible to get an appointment if you work
Rated 1 star out of 5
by Karen McCaffrey - Posted on 09 May 2023
Appointments need to be made by phoning or attending at 8am. I am travelling to work at this time so this is not possible. On rare occasions when I am able to ring, there are no appointments left and booking for another day is not allowed. As a result I have not had a face to face appointment at this surgery for years.
Visited May 2023
Review titled Bridge View Medical
Replied on 12 May 2023
Thank you for taking the time to leave a review We empathise with your frustration that there are often long waits to speak to one of our care coordinators on the phone. We are aware that at times, the waiting time for Patients can be longer than we would like. Whilst acknowledging that demand in GP Practices is at an all-time high, we cannot ignore that the waiting times with our phones is a problem. More importantly, we acknowledge that this problem is creating difficulties for our Patients. We certainly do not intend to create difficulties in appointment accessibility. Our eConsult service is growing in popularity as it allows Patients to book an appointment or seek advice without having to contact us through our phone lines. Due to high demand for this service our eConsult service is limited to being open 8:00 - 11:30 and 17:00 -18:30 This ensures that we have the capacity to answer eConsults within he stated response times and have the capacity to deal with the quantity of eConsults that we are receiving. Our eConsult Service can be accessed through our website, please follow this link. eConsult | Bridge View Medical We have recently changed our approach to allocating appointments to ensure continuity of care. You can now book routine appointments up to 14 days ahead with your named GP. For more information about continuity of care please follow this link to our website Continuity of Care | Bridge View Medical Kind Regards Bridge View Medical
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Review titled Absolutely horrendous practice. Avoid at all costs.
Rated 1 star out of 5
by Bradley Lear - Posted on 26 June 2023
I recently changed to this GP, and am prescribed a controlled medication. Not only did the GP change the prescription from bi-weekly to weekly, making me go to the pharmacy more often, but 5 times in the past 2 months have they messed it up in some form or another. Each time I have spent between 3-8 hours sorting it out, they either completely reject the prescription request even though it's something I've been taking for almost 2 years, or they approve it and don't send it through to the pharmacy. Two weeks ago I went in to pick it up, spent 20 minutes waiting to see the pharmacist, only to be told it hadn't been sent through, I then spent 50 minutes on hold to the GP to simply be told "it has been sent through". I then went back to the pharmacy who again told me it had not been sent through, rinse and repeat this time 1 hour and 20 minutes on hold just for them to finally send it through. They apologised and said it wouldn't happen again and low and behold I go to pick up my prescription today and it's been rejected. I am changing GP asap. Bridgeview Medical unfortunately seem to have some monopoly on a large proportion of GP's in the South West of Bristol, it would have saved me a lot of time if I'd stayed at my previous GP and instead taken entire days off work to walk the 12 miles there and back than stick with a GP 5 minutes away from where I live now.
Visited May 2023
Review titled Bridge View Medical
Replied on 03 July 2023
Thank you for taking the time to leave us feedback. We are sorry to hear of your experience with the practice. Please can you E-Mail an outline of what happened along with your details to bnssg.bvm.complaints@nhs.net in order for us to investigate this matter further.
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Review titled No Emergency Appointments even for Under 5s
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I called at 8:30 on Monday morning, it took me 15 mins to even get in the call queue, then 1h15 to get to the front. By then all emergency appointments had gone and even though my son had been ill for 2 weeks, he was unable to have an emergency appointment as he did not have a temperature (last year he did not have a temperature but had Hepatitis!), was referred for a pharmacy appointment (for which I need to be available for a call back in 4hrs) and was offered an appointment in 9 days time. I asked to see a doctor to inspect the rash and other symptoms I believe to be StrepA. There are another 20,000 homes being built in the vicinity of the Bridgeview medical practice and no new Gp facilities being built. It is only a matter of time before no one will be able to get any emergency appointments at this clinic
Visited May 2023
Review titled Bridge View Medical
Replied on 24 May 2023
Thank you for taking the time to leave us feedback. Please can you E-Mail an outline of what happened along with your details to bnssg.bvm.complaints@nhs.net in order for us to investigate this matter further.
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Review titled Named doctor policy is very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
It is incredibly difficult to get through to the surgery on the phone. The wait time is often more than an hour - even when trying at different times of the day. The switch to only being able to have an appointment with your 'named doctor' is very frustrating and has made the situation much worse. Some doctors are only available a couple of days a week meaning they are continually booked up for weeks at a time. The doctors are great - when you actually get to speak to or see them.
Visited May 2023
Review titled Bridge View Medical
Replied on 19 June 2023
Dear Patient, Thank you for taking the time to leave us a review. We understand that the wait times to get through to the surgery can be frustrating and they are often longer than we would like. To improve this we are introducing a dedicated phone answering hub over the next month and we are hopeful that this means we will see a significant reduction in telephone wait times. Continuity of Care is a new approach to the way we allocate our appointments, please follow the below link to read more information on this Continuity of Care | Bridge View Medical Kind Regards Bridge View Medical
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Review titled No right to call itself a doctors surgery.
Rated 1 star out of 5
by Elliot Hall - Posted on 20 March 2023
During a health check recently. The doctor recommended I have a prostate check. I've been having symptoms and decided to book in for my check. It took an hour of being on hold before we could get through. They offered a check at 2.30pm next Monday. I explained I couldn't do that appointment because I am leading a workshop for 20 vulnerable people. I explained I can move any other work and the only time I can't do during the week is on Monday 2-6pm. They said they can't offer me another appointment and i'd have to phone back but my wife can't keep taking an hour off work to phone the doctor and not get an appointment. We both asked for a phone appointment, the receptionist said you have to see your specific G.P. she said there were no appointments available. I said but if it's my prostate could I see another GP? She said it's our new system where you can see the same GP to establish a relationship, I tried to explain I can't establish a relationship without an appointment! I thought it impossible for Bridge View to make the system they had any worse but they've done it. I suffer from serious mental illness (schizophrenia) and am worried I may have early symptoms of prostate cancer. Bridge View Medical has no right to call itself a doctors surgery.
Visited March 2023
Bridge View Medical has not yet replied.
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Review titled Total waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2022
My son tried for almost 2 hours to get through on the phone to try and make an appointment but was repeatedly cut off. Eventually he did get through and speak to someone who could only offer 1 appointment today at a time he was unable to make. Suggested ringing again tomorrow but he is unable to hang on the phone for hours whilst at work. E consult stupidly only works at certain times. Why on earth you can't make an appointment in advance I don't know. Completely broken system which will just lead to more people turning up at A&E in desperation. Sort it out.
Visited November 2022
Review titled Bridge View Medical
Replied on 22 November 2022
Thank you for raising your concerns. We will investigate the issue you mention with our phone system cutting calls off. We are sorry that your Son has found difficulty in finding an accommodatable appointment. We are maximising the ask of our clinical Staff in regard to the numbers of appointments being offered and will continue to tirelessly recruit more GPs to further increase our appointment provision.