Boscombe & Springbourne Health Centre Walk in Service - Ratings and reviews
Reviews
-
Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2022
I have asthma and following a chest infection I had increased shortness of breath and wheezing aggravating my symptoms. I was not so bad to rush to a&e, I always try to manage with my inhaler and over the counter medicine but after 10 days being unwell and feeling worse on a Sunday I wanted to see someone as I thought I may now need antibiotics. My doctor surgery was closed so I called this walk-in before making my way there only to be told to ring 111 instead. Not what I expect from a walk-in service. It is not practical with some conditions to get an accurate diagnosis from a phone call and need a prescription on a Sunday. The receptionist was nice enough but it is a disappointment walk-in service and unfortunately the only one in my area to seek help on a weekend
Visited December 2022
Review titled Boscombe & Springbourne Health Centre Walk in Service
Replied on 19 December 2022
Thank you for your comment. Unfortunately we have a limited number of appointments per day and these are offered on a first come first served basis. When the appointments have been filled all patients are then asked to call NHS 111 to seek medical advice. Kindest regards Linda Branch Communications and Complaint Specialist
-
Review titled Fantastic service
Rated 5 stars out of 5
by David F - Posted on 27 December 2022
As visitors to the area, when my wife developed an infection on Christmas Eve, we were expecting a long wait to get treatment in a crowded environment, but having initially contacted reception by phone and being asked to provide a sample, she was given a time to attend about an hour later, when she was seen very quickly by the duty doctor who prescribed the necessary antibiotics. And there were only a few people in the waiting area, so no concerns about social distancing. Overall this was a much more positive outcome than we could have expected in our own NHS area, and the whole set up and staff are to be congratulated for providing such an effective and professional service. Thank you.
Visited December 2022
Review titled Boscombe & Springbourne Health Centre Walk in Service
Replied on 28 December 2022
Dear David Thank you for your kind comments, I have shared these with the weekend walk-in team and the management team. We hope you enjoyed your visit to Bournemouth. Kindest regards Linda Branch Communication and Complaints Specialist
-
Review titled Fantastic service there when you need it
Rated 5 stars out of 5
by Jennie C - Posted on 04 January 2023
Visited with my poorly children on 18/12/22. After a very anxious sleepless night this service was exactly what was needed. The reception staff were friendly and welcoming, the wait time shorter than expected, the environment clean and the GP was fantastic. He was kind, empathetic, thorough, reassuring and gave us a clear plan (with a back up if medication couldn’t be sourced) and clear safety netting advice if conditioned worsened. An example of the NHS at its best, providing great service when it wast needed. Thank you!
Visited December 2022
Review titled Boscombe & Springbourne Health Centre Walk in Service
Replied on 04 January 2023
Dear Jennie Thank you for kind comments, these have been passed to the weekend and management team. Kindest regards Linda Branch Complaint and Communications Specialist
-
Review titled Very helpful
Rated 5 stars out of 5
by Brian - Posted on 25 September 2022
Having just arrived for a weeks holiday in Swanage my wife realised she had left her BP pills at home. We rang the surgery’s 8.10am Sunday morning spoke to a helpful receptionist, who informed us they could help my wife. The attendant doctor was charming friendly, and sorted out the prescription to be picked up from pharmacy in Swanage. So grateful.
Visited September 2022
Review titled Boscombe & Springbourne Health Centre Walk in Service
Replied on 26 September 2022
Thank you for taking the time to feedback your kind comments. These have been shared with the weekend and management team. Enjoy the rest of your holiday! Kindest regards Linda Branch Communications and Complaints Specialist
-
Review titled Excellent Service
Rated 5 stars out of 5
by Geraldine Bell - Posted on 18 September 2022
Attended 17th Sept 2pm. Greeted by two very caring and professional receptionists who arranged for me to be seen straight away. Then seen once again by an excellent nurse practitioner who again was so caring and professional. My thanks go to all of you.
Visited September 2022
Review titled Boscombe & Springbourne Health Centre Walk in Service
Replied on 26 September 2022
Thank you for taking the time to post your kind comments. These have been shared with the weekend team and the management team. Kindest regards Linda Branch Communications and Complaints Specialist
-
Review titled Fantastic
Rated 5 stars out of 5
by Peter - Posted on 23 November 2022
I had a leg ulcer with a dressing that needed changing urgently. The service was absolutely outstanding. Thank you very much
Visited September 2022
Review titled Boscombe & Springbourne Health Centre Walk in Service
Replied on 23 November 2022
Dear Peter Thank you for your lovely feedback. This has been shared with the weekend and management team. Kindest regards Linda Branch Communication and Complaint Specialist
-
Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2022
It's the weekend. Advised by a pharmacist to see a GP for a suspected infection, yet didn't feel contacting 111 was appropriate. Aunty Google signposted me to this incredible service that I'd never heard of even though I have a family and have lived here for many years. Receptionists were brilliant on the phone, clear and welcoming, and we were seen very quickly on arrival. It will give our weekend a very different outcome and I didn't feel like I was timewasting crucial medical services. It fills in that space before 111 perfectly. It was so brilliant I almost don't want to tell anyone, keep it a hidden gem! Thank you!!!
Visited July 2022
Review titled Boscombe & Springbourne Health Centre Walk in Service
Replied on 18 July 2022
Thank you for taking the time to leave your kind feedback, this has been shared with the weekend team. Kindest regards Linda Branch Complaints and Communications Specialist
-
Review titled Exceptionally caring individuals
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2022
My first contact with the clinic was with the receptionist. She gave me confidence, she was genuinely interested in helping me. Everything she said she'd do, she did and did so promptly. The doctor I saw was appropriately professional, taking time to understand me and my problem - she too was genuinely interested in helping me. There are two words that people too rarely use, yet they are the two most important words in the world. Thank you. I would like to say a big THANK YOU to the wonderful receptionist and to the her highly professional colleague.
Visited June 2022
Review titled Boscombe & Springbourne Health Centre Walk in Service
Replied on 06 June 2022
Dear patient Thank you for taking the time to leave your kind feedback, this has been shared with the team. Kindest regards Linda Branch Communication and Complaints Specialist
-
Review titled Exceptional care
Rated 5 stars out of 5
by Alison - Posted on 15 May 2022
From my initial phone call to the face to face appointment with the clinician, the care and efficiency at this surgery was superb. I rang at 8am and by 10.30am my little girl had been seen at the surgery and prescribed antibiotics. We are so lucky to have such an amazing service in this community.
Visited May 2022
Review titled Boscombe & Springbourne Health Centre Walk in Service
Replied on 16 May 2022
Thank you for taking the time to leave your kind feedback. This has been shared with the team. Kind regards Linda Branch Communications and Complaints Specialist