Borough Green Medical Practice - Ratings and reviews
Reviews
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Review titled Always an excellent service
Rated 1 star out of 5
by Dave Sutton - Posted on 05 January 2024
The reception staff and nurses are absolutely fabulous, and I consider myself lucky to be a patient here, but I would strongly advise against using their touchscreen login terminal as it did not log me in when I used it. I'm no stranger to computers and suspect the terminal itself needs replacing rather than a software fault. I spent 15 minutes longer than needed in the waiting room, but was lucky enough to have a very pleasant chat with another patient
Visited January 2024
Borough Green Medical Practice has not yet replied.
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Review titled Disturbing.
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
Following an Eye Test, my Husband was issues with an urgent letter to see GP. High Blood Pressure & White Spots behind Eye. Symptoms could trigger Heart attack. The Practice was approached with letter re/urgent appointment. My Husband was informed no appointment were available until Mid Jan 2024. Husband forced to see Private GP. Now taking Statins, Blood pressure Meds . & had Blood works taken. Borough Green practice, uncaring, belligerent attitude. Disgraceful.
Visited December 2023
Borough Green Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Rollason - Posted on 07 October 2023
I have visited the surgery for leg dressings for my mother, over the last few months, and the level of service from everyone involved has been absolutely first class. From the reception staff, all the Nurses, and a couple of Doctors, we have received excellent care and attention. I realise that we have become “regulars” and hope that we are not seen as a burden to the practice, but it certainly doesn’t seem that way. This Practice seems to show that everyone involved is very happy in their job, and everyone is greeted with a smile, and made to feel welcome. An absolute pleasure to deal with these people; thank you Borough Green Practice.
Visited September 2023
Review titled Borough Green Medical Practice
Replied on 09 October 2023
Dear Patient Thank you for taking the time to leave such positive feedback. It is always nice when everything runs smoothly and your feedback is greatly appreciated. I will ensure this is passed onto all the staff. Emma, Practice Manager
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Review titled Absolutely first class practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
My experience of this practice over the last 18 months has been consistently superb. The doctors, nurses and office staff, particularly the receptionists, are just superb. You can talk to them, book appointments, see a doctor, get advice. Their communication, efficiency and care is truly first class. The NHS should be looking at what they are doing and replicating it across other GP practices.
Visited July 2023
Review titled Borough Green Medical Practice
Replied on 09 October 2023
Thank you for taking the time to leave us positive feedback, it is greatly appreciated and will be passed onto all the staff. Emma, Practice Manager
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Review titled My Review
Rated 4 stars out of 5
by NHS User - Posted on 13 June 2023
On time, professional, communicative, explanatory, considerate, honest, to the point and not, time restricted. This was my experience of an appointment with the Diabetic Nurse. (and previous)
Visited June 2023
Review titled Borough Green Medical Practice
Replied on 13 July 2023
Dear NHS User, Thank you for your kind feedback which I will pass onto our Diabetic Nurse. Kind regards Practice Manager
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Review titled A great practice in all depts.
Rated 5 stars out of 5
by Adrian Lee - Posted on 11 July 2023
Have been a pithy there for 35 years. They are professional and caring practice in all depts. Wonderful new telephone system. Polite and professional reception. Nurses make you feel as you are the most important patient. Dr. very patient and professional.
Visited May 2023
Review titled Borough Green Medical Practice
Replied on 13 July 2023
Dear Mr Lee Thank you for your kind feedback which is very much appreciated. I will pass this onto all the staff. Kind regards Practice Manager
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Review titled Exceptionally good medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
Great team. No messing around but always sympathetic and efficient at managing to find a way to help. Quick, effective call backs and quick appointments when necessary. Our large family of all ages have been looked after very well for many years. Very supportive to visiting elderly family members needing temporary. Good minor ops support and great dispensary service. Thanks !
Visited March 2023
Review titled Borough Green Medical Practice
Replied on 13 July 2023
Dear patient, Thank you for your kind feedback which is much appreciated. Kind regards Practice Manager, Borough Green Medical Practice
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Tried to register on a temporary basis as wanted urgent medical help/advice without bothering a&e. Really wanted to speak to/see a Doctor whilst my symptoms were bad. Extremely difficult to do and was told this wasn’t really something the surgery could do unless I e-mailed first. I did this and received a phone call to say ‘no problem’ call to reception fill in the form and you will at the very least be offered a telephone consultation. I felt so relieved as had been worried. However went to Reception and was told this wasn’t possible, asked a lot of personal information about why I had moved away from the area, how long was I back for? What was wrong with me as a Doctor wouldn’t be able to help if my symptoms had been reported to a different Doctor and were ongoing. Had to speak to at least 3 different people giving the exact same information I had already told. Asked what exactly was wrong with me so it could be judged if it was an emergency. Firstly this was being discussed in an open Reception area. I was in pain and upset and don’t feel it was appropriate I should have at least been taken to one side to see if I could be helped. Told I could be given the form but it was useless really as not something the surgery could help me with. Surely this would be a Doctors decision? I have registered as a temporary patient before and got to see a Doctor seamlessly. What is the problem at Borough Green the website advocates you are able to register as a temporary patient? The way I was spoken to whilst unwell reduced me to tears. I would not recommend this practice to anybody and that’s before you get to see a GP, if you actually do.
Visited February 2023
Borough Green Medical Practice has not yet replied.
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Review titled Consistently very good medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
I wanted to speak to a doctor about chest concerns. It took a little while to get through but telephone queuing system tells you how many people are before you, which is great. Reception were very clear and helpful and arranged a call with GP within 24 hours which was perfect as non-emergency. The GP called as agreed and was thorough and helpful on the phone. He offered an in-person visit which wasn't strictly necessary but I found it really helpful. Again the visit was unrushed and thorough and everything was well-explained. This has been our family surgery for years and I'm really grateful that they consistently offer very good healthcare and advice, especially now when so many demands are being made on the NHS. Thank you!
Visited January 2023
Review titled Borough Green Medical Practice
Replied on 11 January 2023
Dear Patient Thank you for taking the time to post this feedback. We are a Practice which is very committed to supporting our patients and providing a high level of service. Our new telephone system has definitely brough improvements for patients (and you can choose to be called back through it if there is a queue). Our Doctors take the care of patients really seriously so we are pleased to see you felt that this was the case - particularly as you say in these demanding and challenging times! Thank you again Practice Manager
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Review titled Wonderful practice.
Rated 5 stars out of 5
by Adrian Lee - Posted on 25 November 2022
All departments provide an excellent service, staff are polite and helpful and appointments provided quickly if considered important. If no app is required a same day telephone call from a doctor is received. Nurses, doctors and dispensary can not be faulted. We are reluctant to move to be near our son and daughter as we are concerned about moving to another practice. A
Visited November 2022
Review titled Borough Green Medical Practice
Replied on 02 December 2022
Dear Adrian Thank you so much for your positivity and support of our lovely Practice! I had the pleasure of meeting you recently which was great. Please do let us know if we do ever need to improve (we are only human, after all!) but we are thrilled to receive your feedback and it is shared with the staff team. Best wishes Rachel Hyden Practice Manager