Birtley Medical Group - Ratings and reviews
Reviews
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Review titled Blank.... response?
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2022
I have called today to make an appointment after being told previously you have to ring on the day for appointments only and they are not given out In advance I have called firstly at 8am this morning having eventually got through the automated and placed on a waiting list ... 55 minutes later I'm still waiting to speak to someone to make an appointment.. this has been repeated 4 times today with the same response no answer, still on automated totalling several hours and I still cannot get through to make an appointment... I gave up at 3pm.. frustrated as you can imagine..... needless to say I cannot get into the surgery to see a doctor? I work full time with unsociable hours and have limited time to see a doctor, I'm flabbergasted this is unacceptable and I will be changing my surgery immediately I'm just pleased it isn't a medical emergency, or it could be but I wouldn't know as I cannot get through to see a doctor.... unbelievable
Visited October 2022
Review titled Birtley Medical Group
Replied on 21 October 2022
Dear Patient, Thank you for your valued feedback, we would encourage you to formally complain so that we can investigate your accusations, as you have chosen to post this anonymously we are unable to look into your claims further.
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Review titled Refusal of repeat meds
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
Refused repeat meds as I need a 'review'. I don't. The arrangement with the doctor was to have a blood test in three weeks time. A blood test now would be premature. The 'review' relates to other meds not those refused. No evidence of joined up thinking or even careful note-taking. I know what's going on. Do you?
Visited September 2022
Review titled Birtley Medical Group
Replied on 07 October 2022
Dear Patient, Thank you for your valued feedback, we would encourage you to formally complain so that we can investigate your accusations, as you have chosen to post this anonymously we are unable to look into your claims further.
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Review titled A very poorly managed doctor's surgery
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
I tried to get an appointment over a period of 5 months, without success. I spent hours on hold only to be told there were no appointments. Only on the day appointments were being offered, so I was left with no choice but to ring up each day and be on hold. I spoke to the receptionist who told me to physically go to the surgery at 7am and see if I could get an appointment which was not an option for me as I have a child to get to school. I wrote to the Practice Manager on several occasions who also did not help. There was no compassion or caring shown from any of the people I spoke to. I moved doctors and got an appointment immediately which just proves it can be done! A very poorly managed doctor's surgery!
Visited September 2022
Review titled Birtley Medical Group
Replied on 21 December 2022
Dear Patient, Thank you for your valued feedback, we would encourage you to formally complain so that we can investigate your accusations, as you have chosen to post this anonymously we are unable to look into your claims further.
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Review titled Tremendous team support
Rated 5 stars out of 5
by Dave Anderson - Posted on 10 October 2022
Following an emergency bowel operation I have been in constant contact with the district nurses from Bensham and the team at Birtley Medical Group. They have all delivered a tremendous level of service. This followed 2 weeks of exemplary care in the QE hospital at Gateshead. Thanks to you all
Visited September 2022
Review titled Birtley Medical Group
Replied on 21 October 2022
Hi Dave, Thank you for your kind comments. All staff in the departments you have mentioned work extremely hard to give the best care to patients. Thank you again!
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2022
Rang at 8.15 and got appointment at 9.30 same day. During consultation mentioned I needed to book nurse appointment for bloods and doctor took my Blood during appointment. I then got text at 3.45 with blood results . What a service , all in one day.
Visited August 2022
Review titled Birtley Medical Group
Replied on 17 August 2022
Thank you so much for your kind comments, our staff always appreciate positive feedback! The entire team works hard to provide the best patient care possible, this can be challenging especially during an unprecedented pandemic. We really appreciate your positive comments and the team will be lifted by your response. Thank you.