Bicester Health Centre - Ratings and reviews
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
A very efficient service! I used the e consult function which meant i could receive treatment the same day I completed the online form, my needs were met very quickly. Would 100% recommend to friends and family - staff also lovely and very helpful, thank you for serving the community so well against all odds ( ie lack of funding and time) .
Visited April 2024
Review titled Bicester Health Centre
Replied on 29 April 2024
Many thanks indeed for your kind words. We're pleased we were able to help you. Your remarks will be shared with the practice team. Regards Paul Netherton Practice & Business Manager
-
Review titled Repeat Prescription Process Very Confusing
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2024
I have been told three different stories for how to do a repeat prescription. Shockingly cumbersome and slow. Why if the doctor wants me to stay on the medication for at least six months, do I have to do a repeat prescription every 28 days?
Visited March 2024
Review titled Bicester Health Centre
Replied on 06 March 2024
Repeat Prescriptions: You can reorder your regular prescriptions using one of the three options below: Via Patient Access or using the NHS App - you will need to register to use this service if you haven't already. By posting the prescription re-order slip to the surgery. Completing a prescription request form at the practice Please do not call the surgery to request a repeat prescription. We cannot process prescription requests over the phone. Please allow at least 4 working days for your prescription to be processed. This may be longer if you want your prescription sent to a chemist. If you are due for a medication review, one of our prescribers will want to speak to you before reissuing and this may cause delay. One-off Medication: If you think you need medication that you don't have on your repeat medications, you will need to send an eConsult for your GP to review.
-
Review titled Do we still have doctors at Bicester Health Centre
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Bicester Health Centre do you still have doctors anymore? I ask because trying to speak to one, don't even think of asking to see one, is impossible, on two separate occasions in the last month I have been directed to totally inappropriate alternatives rather than see a GP, now maybe it's just me but aren't GP practices the first or primary line of care, not a hospital A&E, which we all know is currently over whelmed without the added pressure of Bicester Health Centre sending patients which would be more appropriate for them to see? Or opticians which are unable to issue a prescription should one be required. Front desk staff and care assistants over the phone making medical decisions which with the best will in the world they are not trained for. It seems ridiculous that when funding is so critical patients are sent to other bodies with the cost implications far exceed seeing a doctor. The NHS is an amazing organisation but some practices do seem to be letting the side down.
Visited February 2023
Review titled Bicester Health Centre
Replied on 06 March 2024
Hello Anon and thanks for your feedback. The way your GP surgery operates has changed significantly in the last few years for a number of reasons: There are now fewer GPs per head of population and people are living longer with more chronic conditions than ever before. Advances in medicine now allow people to live longer and healthier lives, which has in turn increased the complexity of GP work. As a result, the non-GP workforce in general practice has increased significantly to provide the increased support that patients need.There are now many roles working in your GP surgery that may have greater expertise in certain areas than your usual GP. Consultations can now be by email, video or telephone as well as face to face in the traditional way. The best person to help you with any particular issue may in fact be another healthcare professional. How do I know who is the best person to deal with me? We aim to allocate you the most appropriate person to deal with your issue. For example, this might be a physiotherapist for back pain, an advanced nurse practitioner for a chest infection or a clinical pharmacist for a review of your diabetic medication. For some people with complex problems the usual GP may still be the best person to see. Please let us know if you think this is the case. Every day in our reception office we have a “triage GP” working alongside our reception team of patient coordinators. All telephone calls and online consultation (E-Consults) are reviewed by this “triage” team to come up with the most appropriate solution or person to address your need. For this reason, we ask you to give as much information as possible about what you would like help with. This information will always be treated in the strictest of confidence. For the same reason we ask that, if you are able to do so, you contact us by E-Consult or telephone (rather than queueing at the reception desk for an appointment) as this allows for the most effective and timely “triage” by our team.