BEDFORD HILL FAMILY PRACTICE - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Emma - Posted on 06 June 2023
I was contacted by the GP to make a non-urgent appointment and used the E consult service to book. I was given a face to face appointment very quickly and the doctor was extremely helpful. My whole family has always received excellent care at this practice and we all feel very spoiled and grateful
Visited June 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 09 June 2023
Thank you for your lovely review. We are really glad that you are pleased with the e-consult service. I will pass the feedback on to the rest of the team. Regards Practice Manager
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Review titled Very supportive
Rated 5 stars out of 5
by Mark J - Posted on 17 May 2023
Very efficient visit, on time and easy to navigate. Well looked after and answered all questions leaving feeling well looked after
Visited May 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 18 May 2023
Thank you for your kind review. We are really glad that you felt well looked after. Regards Practice Manager
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Review titled Accessible GP
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2023
I was able to arrange a F2F appointment within a fortnight / The appointment was on time / A way forward was agreed.
Visited May 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 15 May 2023
Thank you for your feedback. I will be sure to pass this on to the rest of the team. Regards Practice Manager
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Review titled Receptionist who can make or break a practice’s reputation
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
The nature , kindness, politeness, efficiency and extra effort of the receptionist this morning was far beyond expectations making what could have been embarrassing experience a pleasure I’m one patient who will happy to return to the surgery for what ever reason if this is to be the way patients are treated, thank you, Pamela.
Visited May 2023
BEDFORD HILL FAMILY PRACTICE has not yet replied.
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Review titled Awful Practice - badly managed
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
I called up at 8am to book a GP appointment for my 5- year old son. Asked for a face to face and was given a 10am slot. No issues with this. I arrived with my son at 9.45 and registered. Sat waiting. At 10.45 I asked why the delay and the receptionist confirmed I was confirmed and should be soon. 11.15 (90 mins after arriving) I was told that the appointment would be by telephone and not face to face. I asked if I could be squeezed in but was given a blunt No. Then was told I would be called by 6pm. I saw how some of the people there (some elderly) were spoken to and treated. Shocking. This is my 3rd visit where it gets worse. I will be moving to another practice. Awful Practice.
Visited April 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 28 April 2023
Dear patient. Thank you for your feedback and am really sorry that you had a poor experience at Bedford Hill Family Practice. We always strive to do our best to help patients and are saddened when things don't go as planned. As discussed with you over the telephone, we were notified by the out of our service that you needed to contact the surgery within 24 hours. After receiving the message from the out of hours service, a GP tried to call you on two separate occasions that day to triage and get more information about your son, but unfortunately the call went straight to voice mail. Again, I'm really sorry you felt let down, but am glad that your son was seen by a GP. If you would like to discuss further, please call the surgery and ask for the Practice Manager. We use patient feedback as an opportunity for reflection and learning and will no doubt do the same with your feedback. Kind Regards Practice Manager
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Review titled Poor communication
Rated 1 star out of 5
by Morgan - Posted on 02 May 2023
The GPs at this practice are generally good, but are badly let down by extremely poor communication via the administrators. One example of this is that I was told twice last week that I needed a GP consultation to change the formulation of a medicine I regularly take, only to discover today that my request had actually been processed already and a prescription had been waiting at the pharmacy for me for a week. I have been in desperate need of this medicine. No one thought it necessary to tell me that this had been done, despite having been in correspondence on this matter all week. This is just one in a list of examples of similarly poor communication from this practice. For this reason I cannot recommend Bedford Hill Family Practice to new patients.
Visited April 2023
To report this as unsuitable, please contact the service desk
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 20 July 2023
Dear patient. Thank you for your feedback. I am really sorry that you felt let down by the administration team at the practice. We always aim to do our best to help patients and are saddened when things go wrong. Unfortunately you didn't leave your name so I am unable to investigate your specific query. If you like to discuss this matter further, please call the surgery on 020 8673 1720 and ask for the Practice Manager. Kind Regards Donavan Sunkur Practice Manager
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Review titled Good responsive Practice
Rated 5 stars out of 5
by Jenny Purkis - Posted on 09 May 2023
I contacted the GP via the link to an on line form on which I described my symptoms. A GP rang me and arranged a face to face appointment that morning. I was reassured to be seen so promptly. I was suffering from a persistent high temperature headache and rash.
Visited March 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 12 May 2023
Thank you for your positive feedback. The new e-consult system at Bedford Hill Family Practice is another handy way of contacting the GP Practice, particularly when the telephone lines are busy. We are so glad you found the experience responsive. Thanks Practice Manager