Barlby Surgery - Ratings and reviews
Reviews
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Review titled Who's responsible??
Rated 1 star out of 5
by Mr Awad - Posted on 23 November 2022
On the 11th Nov GP requested BP monitor to be fitted during my working days which start on 23rd Nov. I went to reception 2 days ago and were told it will be ready on 22nd Nov. I went to reception yesterday to collect and were told the clinician who will setup the monitor on annual leave for 2 weeks. Later yesterday i got a call to come & pick the monitor today at 15:10. unfortunately i got another call this morning to say "surgery unable to provide me today" . After back&forth through i got next Tue at 1730 to pick up which will be near to my rest/relaxing week... ie no point for monitoring !!! My job role are "safety critical" and was advised by company doctor to monitor BP during shift time..... Now i will have to write to my company doctor saying "Barby surgery couldn't provide BP monitor due to clinician on leave".
Visited November 2022
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Mr Awad, I am sorry to read of the confusion caused to you regarding the Blood Pressure Monitor. This is a situation that we try our best to avoid, but on this occasion were unable to rectify the issue in the fast way we would normally. I am sorry for the inconvenience caused to you. Kind Regards, Barlby Surgery
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Review titled Helpful receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 03 October 2022
I was very grateful to Wioletta for taking the extra time to check my information and consult the pharmacist. She was able to verify the issue of my repeat prescription which had twice been rejected with no reason given.
Visited October 2022
Review titled Barlby Surgery
Replied on 05 October 2022
Thank you so much for taking the time to post a positive review. I will be sharing with the team and Wioletta. Positive feedback encourages the team to continue working hard and offering our patients a good level of care. Kind Regards, Donna Seymour Practice Manager Barlby Surgery
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Review titled An hour waiting on the phone
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2022
I have been on the line for one hour. I was number 6 when it started so was hopeful it would be quick. Still no answer!
Visited October 2022
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Anonymous, I am sorry to read of your difficulty getting through to the practice by telephone. This is something that we are trying hard to resolve. We have recently added a queue buster feature which means that you will now be able to request a call back from the surgery. Kind Regards Barlby Surgery
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Review titled An hour and a half waiting for the phone to be picked up!
Rated 1 star out of 5
by Susan Cooper - Posted on 12 October 2022
I've given up! An hour and a half waiting for the phone to be picked up. Number 1 for over 50 minutes. Appalling.
Visited October 2022
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Susan, I am sorry to read of your negative experience when trying to call the surgery. We are trying hard to rectify this. We have recently added a new feature to our phones which enables patients to request a call back from the surgery. We hope this will improve patient experience when trying to call the surgery. Kind Regards, Donna Seymour Practice Manager Barlby Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Daisy - Posted on 04 August 2022
I like the nurse she is very friendly, I felt relaxed and comfortable. I didn't feel scared or nervous when she did her job.
Visited August 2022
Review titled Barlby Surgery
Replied on 09 August 2022
Dear Daisy, Thank you so much for your positive feedback. I will make sure I share this with the team. Kind Regards Donna Seymour Practice manager
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Review titled Dreadful
Rated 1 star out of 5
by Euan - Posted on 01 June 2022
Poor service time and time again. Changed the catchment for the practice without telling me so now I have no GP. Continually shocking service for over a year. The practice manager is never there despite continually asking for her to be contacted. Called practice over 10 times in 3 months to speak to her and always 'she will contact you' and never does.
Visited May 2022
Review titled Barlby Surgery
Replied on 06 June 2022
Dear Euan, I attempted to call you today and have left you a voicemail. Please email the practice and let me know when it would be convenient to talk. Kind Regards, Donna Seymour Practice manager Barlby Surgery
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Review titled very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2022
this practice very bad and they don't care about customer spatially if you have long illness or you need support about your illness. I give advice for people to make sure before register with this surgery. even the manager not good
Visited May 2022
Review titled Barlby Surgery
Replied on 27 May 2022
Dear Anonymous, I am sorry to hear of your bad experience at Barlby Surgery. Please call or email the surgery so that I am able to contact you and investigate further. Kind Regards, Donna Seymour Practice manager, Barlby Surgery
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Review titled Extremely poor care
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2022
I tried to book an appointment first using the Dr iQ app and then by calling them. I tried to book an appointment multiple times via Dr iQ, but each time they were refusing new requests for the day. I tried to call, I was out in the queue and after 1 hour and 40 minutes as being number one in the queue, I decided to visit the practise. The two people at the front desk were not taking any calls, there was no one in the waiting room. When I asked if anyone was picking up calls, they said they were busy, whilst in reality at 18:00 the practise was empty. I asked for an appointment and the receptionist pushed back saying that I had to go elsewhere for my query. I explained that I wanted to also discuss other matters with the GP. I reluctantly was given an telephone appointment, but on the day no one called. I personally feel that my rights of care as a citizen are being violated and I'm going to make a formal complaint to my local authority.
Visited April 2022
Review titled Barlby Surgery
Replied on 05 April 2022
Dear Sir/Madam , We do apologise that you had a poor experience and would like more information to investigate and ensure that our service is much better .Please give us a call on 020 7062 6310 and ask to speak to the practice manager . Yours Barlby Surgery Management Team
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Review titled Extremely poor service.
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2022
Very disappointed, left on the phone over Two Hours and then they picked up and disconnected the call, It happend to me many times, once I was advised by NHS 111 to speak to GP ASAP and I was waiting on number 6 for over an hour, then I just took a cab while I was on the phone, and I found no one was on the phone I was still left waiting on number 6 while the phone was just left on desktop. And there was two reception staff just chatting with eachother. Then they were ignoring me, saying it was too late I have to go to A&E with my wife. I've told them even in doctor IQ I was told by doctor my wife's medication is ready for collection but there's an error just want to let Dr know. They still ignored. Until one kind girl who felt sorry for me come to help and got the doctor to fix the issue. On another occasion I faced similar issues with phone calls, I've walked to surgery found same situation again. I've requested to talk to management and they just got another person who Is a reception staff and said that's there manager. Who then few days later I found sitting on the reception. I don't think management cares as this was left on the Google review but nothing changed sadly.
Visited April 2022
Review titled Barlby Surgery
Replied on 26 May 2022
Dear Anonymous, I am sorry to read of your negative experience when contacting the practice. I understand that the call times at the practice have been longer that expected and as a team we are working hard to improve this. I will discuss with the team your concerns raised. As a practice we are committed to improving patient satisfaction. Should you wish to discuss this further please either call the practice or email wlccg.bs@nhs.net. Kind Regards, Donna Seymour Practice manager Barlby Surgery
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Review titled Very poor service
Rated 1 star out of 5
by Youness El Moktadir - Posted on 09 April 2022
It is very difficult to get an appointment. Reception staff are unhelpful and rude. There are no offer of emergency appointments. I was told to go to A&E if urgent. No option neither for a face to face appointment, it has to be assessed by a telephone consultation first. The surgery has a very high turnover of GP.
Visited April 2022
Review titled Barlby Surgery
Replied on 26 May 2022
Dear Youness, I have searched our clinical system and am unable to locate you. Please could you contact me by telephone or email so that we can discuss the issued raised. Thank you Donna Seymour Practice manager