Askern Medical Practice - Ratings and reviews
Reviews
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Review titled Somebody please answer the telephones
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
Everytime I call in the afternoon I am immediately told there are more than 5 people ahead of me in the queue. Is that 6 or 60? The figure does not drop no matter how long you are on the line. The last time I waited over an hour before hanging up. Today I simply gave up when I heard the "more than 5 bit" if it covers all those surgeries have independent phone lines. And Ive been in the surgery at Askern whilst ringing the phone and one person is on the desk, nobody in the office area and no phone ringing. What is happening? please answer the phone, employ more people, and be more open and honest about these problems.
Visited November 2023
Askern Medical Practice has not yet replied.
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Review titled disastererous
Rated 1 star out of 5
by frank - Posted on 17 July 2023
booking for appointment is literally impossible. minimum an hour of waiting. reception staff extremely unhelpful and unfriendly. it is definitely not recommended. I should have registered in the next door desk Lakeside Practice in the first place.
Visited June 2023
Askern Medical Practice has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Ruby Diskin - Posted on 27 March 2023
Got given a telephone appointment at this practice by the call centre staff who said there was no face to face appointments available so I awaited my phone call. Appointment time passed but as it said telephone appointment times are approximate I wasn’t too concerned. I then received a text saying I had not attended my appointment. To my confusion I rang the practice who said they don’t even do telephone appointments and the appointment was put down as a face to face!! Absolutely fuming about this. Been laid up in bed with suspected strep A and there is nothing they can do until tomorrow!! I will be making a formal complaint about the whole group practice as I needed some medication today! Diabolical service from the call centre staff who are clearly incompetent in arranging an appointment.
Visited March 2023
Askern Medical Practice has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2022
Whenever I go to order a repeat prescription the items I want have not been put on repeat, then they want me to have another review even through I’ve had one, wasting both my time and there’s because they haven’t put it down on the system.
Visited August 2022
Askern Medical Practice has not yet replied.
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Review titled Horrendous administration
Rated 2 stars out of 5
by Anonymous - Posted on 26 August 2022
The doctors and nurses are lovely if you manage to get in- but the process to get an appointment or prescription is awful. I rang when I had a months left of medication left and luckily had a nurses check available the week after but couldn’t get a pharmacist call until I only had two days left of the medication. And then was told it can take up to 72 hours to be signed and ready for collection. When asked what I can do as I only have 2 days of medication left I was told ‘Nothing’ by the pharmacist and then ‘call 111’ by a receptionist. Appalling scheduling.
Visited August 2022
Askern Medical Practice has not yet replied.