The Victoria Surgery - Ratings and reviews
Reviews
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Review titled Shockingly bad
Rated 1 star out of 5
by Leanne Smith - Posted on 22 April 2024
Shockingly bad doctors, the receptionist have no empathy, they are extremely unhelpful, rude and have such a bad attitude. For example: I need referring asap as I’ve found a lump on my breast which I told the rude receptionist, but that isn’t urgent enough for her to get me an appointment apparently.. I’ve got to ring back Monday to see “if“ I get an appointment that week, if not I have to ring the following Monday.. now if that isn’t ridiculously un logical I don’t know what is!! the NHS always tells us to get seen asap when discovering lumps etc but how can we when we have surgeries like this who have no urgency and just an unwillingness to help!! I can’t get into another doctors in my area as they are all full to capacity. So i have no choice but to stay at this doctors which is not fit for purpose.
Visited April 2024
Review titled The Victoria Surgery
Replied on 26 April 2024
We are really sorry to hear this and apologise for your experience. We take this very seriously and will be speaking to the surgery team. We understand that you have have been seen for your concern and will put in place measures to make sure that this does not happen again.Please feel reassured that we are looking into this matter. The surgery email address is victoria.surgery@nhs.net if any concerns.
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Review titled Great practice
Rated 5 stars out of 5
by Rajwant Kaur - Posted on 23 June 2023
I would like to say how helpful the staff are at the front of the reception area and thr GPS that work there. They take great care in making sure that patients are listened too
Visited June 2023
Review titled The Victoria Surgery
Replied on 26 April 2024
Thank you so much for your kind words.We strive to provide the highest level of care to our patients.
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Review titled Locum GP
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
The normal GP at this surgery has been generally rather good, however today I sat down with a Locum, who was unprofessional, unhelpful, and told me that to speak with the hospital instead. Absolutely useless. They couldn't have cared less.
Visited February 2023
Review titled The Victoria Surgery
Replied on 13 February 2023
We are sorry to hear this and would like to speak to you about this. We would be grateful if you can contact the surgery to speak to the Practice Manager about your experience. We always strive to provide a high level of care for our patients.
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Review titled Great Practice
Rated 5 stars out of 5
by Vicki - Posted on 17 June 2022
Always receive the care and attention needed. The staff make you feel very comfortable and are always happy to help and are pleasant. The Doctors are very thorough Can’t fault the surgery at all
Visited June 2022
Review titled The Victoria Surgery
Replied on 22 September 2022
We are extremely grateful for your lovely feedback. We always strive to give the utmost care to our patients.