Gladstone Medical Centre - Ratings and reviews
Reviews
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Review titled Nursing staff are great
Rated 2 stars out of 5
by Anonymous - Posted on 26 February 2024
Always get fantastic treatment from the practise nurse and HCA but then get stupid emails from a admin saying I haven't attended an diabetic eye appointment. Please read my notes I go every year to Willesden hospital to have these tests when they send me my appointment and I get a letter back with a copy sent to you. Just to let you know the email has been deleted and I will wait for my regular appointment.
Visited February 2024
Review titled Gladstone Medical Centre
Replied on 03 March 2024
Thank you for your feedback which is very welcome With respect to the eye screening, this is obviously really important. We have long standing problems with getting reports from the eye screen service. Where these are not present, for safety, we do send reminders. I apologise this feels like email overload We are working really hard with the eye screening service to get Computer2Computer reports which would give real-time reports and status. This however appears to be really cumbersome within the NHS systems and taking a long time from universal acceptance of the importance of having this automatic facility to have it in place Thank you for your feedback Yours sincerly Nigel de Kare-Silver
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Review titled Great Practice
Rated 5 stars out of 5
by Ansh Mehta - Posted on 01 May 2023
Really pleased about the prompt contact through econsultation. Very helpful staff both clinical and admin! Thank you for all your help.
Visited April 2023
Review titled Gladstone Medical Centre
Replied on 03 May 2023
Dear Mr Mehta Thank you for your kind comments and feedback Yours sincerely Nigel de Kare-Silver
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Review titled Prompt service
Rated 3 stars out of 5
by C O’Brien - Posted on 28 March 2023
I requested an urgent review via econsult. Got a very prompt referral by the surgery Hospital appointment within two weeks with a follow up call from a receptionist to check I had received an appointment. E consult works so well Thank you all
Visited March 2023
Review titled Gladstone Medical Centre
Replied on 29 March 2023
Dear Mrs O'Brien Thank you for your feedback. I am pleased things went quickly and smoothly and hope everything is well now. Kind regards Dr Nigel de Kare-Silver
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Review titled Annoyed
Rated 1 star out of 5
by Patricia Clench - Posted on 14 February 2023
After leaving a message with reception for a doctor to call me back last week regarding a referral, I am still waiting for the call
Visited February 2023
Review titled Gladstone Medical Centre
Replied on 29 March 2023
Dear Mrs Clench I very much apologise it took so long to call you back. We do our best. Sometimes there is a backlog. I do hope this does not happen again to you and hope all is well and sorted now. Kind regards Dr Nigel de Kare-Silver