Burn Brae Medical Group - Ratings and reviews
Reviews
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Review titled Rude Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
My mum suffers with horrendous anxiety and can get her words very mixed up and talks very fast this is just how she communicates. After being told she would be rang twice about a prescription, the day after she still hadn’t heard therefore called back and tried to explain herself. The receptionist was very rude saying she couldn’t get a word in edgeways!!! My mum kindly explained she suffers with severe anxiety and apologised to which the receptionist wanted to speak to myself (her daughter) about the situation which I thought was uncalled for. My mum is most upset especially after being referred to as snappy and the receptionist couldn’t get a word in edgeways! Please don’t let this happen again!!
Visited December 2023
Review titled Burn Brae Medical Group
Replied on 19 December 2023
Dear patient Thank you for your feedback. I'm sorry to hear that your mum was upset with our receptionist. In order to find out more about this call and identify what occurred I would need more information. If you would like to contact me at the Practice then I would be happy to review this matter. Regards Simon Guy Managing Partner Burn Brae Medical Group
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2022
Rang the surgery to arrange an appointment for my father, phonecall received from the GP within half an hour and an appointment made with the Community Nurse for the following day. Extremely appreciative of such a prompt, professional service. Thank you to all.
Visited July 2022
Burn Brae Medical Group has not yet replied.