North Hill Dental Surgery - Ratings and reviews
Reviews
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Review titled Terrible
Rated 1 star out of 5
by Ben Ratcliffe - Posted on 15 December 2023
Where to start, I normally see the dentist then the hygienist. When I went back for a follow up appointment 6 months later, dentist said the hygienist had noted a loose filling....isnt that something I should have known at the time?? Fast forward, agree to have new filling, Dentist then leaves some rubber in-between my teeth, causing discomfort until I pick it out 2 days later. I would have liked to have the chance to say this to there face but they've cancelled on me for the second time,, both hygienist and dentist. To top it off, the rceptionstaff are rubbish, they "mis heard' and rmade a wrong date, and are normally miserable, if you doing like your job. get a new one. I will be searching for a new dentist. Do Not Recommend.
Visited December 2023
Review titled North Hill Dental Surgery
Replied on 18 December 2023
Dear Mr Ratcliffe, Thank for taking the time to provide us feedback following your latest appointment with our practice, North Hill Dental Clinic. I am so sorry to hear that you feel we have let you down and I would be eager to discuss this either over phone, in person or via email, should you be willing to give us an opportunity to resolve this for you? The dentist would also like the opportunity to resolve any queries you may have following the treatment they provided you. I am very sorry that we have had to cancel your appointments, especially as you have queries that you would like to discuss with us. I also apologise if you feel our receptionists did not meet your standard of customer service. I will be discussing your concerns with them to help us improve our service. We always welcome feedback, as this offers a chance to apologise, resolve and improve our service. I am available on the practice telephone or via email at layerroadreception@dentalbeauty.co.uk. Thank you. Kind Regards, Stephanie Palmer Practice Manager