mydentist, Warrington Road, Penketh - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Joseph longworth. - Posted on 24 January 2024
Keep tje Never any problems and always great services wheni have an pointmen.keep the good work up best dentist in the area
Visited January 2024
Review titled mydentist, Warrington Road, Penketh
Replied on 25 January 2024
Dear Joseph, Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Lindsey Mcaulay - {my}dentist Patient Services Advisor
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Review titled Disgraceful
Rated 1 star out of 5
by Catherine Galvin - Posted on 01 August 2023
The worst dentist ever. I was with Rose Cottage for 15 years but since Lockdown I have had 5 appointments cancelled last minute due to the dentist going private. My husband & I had appointments this afternoon which I thought were going ahead due to no cancellation text like the other 5 appointments. We finished work early and headed over there only to be told on arrival both appointments had been cancelled this time without any notification. Apparently just another dentist who decided to go private a few weeks ago. I was informed there is just 1 NHS dentist left on the premises who has no appointments until July 2024 and also no guarantees he won't go private before then. Just to pint out there was not a soul in the practice, so God knows where all the private patients are? It's inevitable that with no patients they will go back to taking on NHS patients just to stay afloat. No chance of us going back. The way they have treated their patients since lockdown is nothing short of disgraceful. I hope they enjoy the peace & quiet because soon they will have no one to treat. I would never recommend this surgery to anyone.
Visited August 2023
Review titled mydentist, Warrington Road, Penketh
Replied on 02 November 2023
Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs. Kind regards, Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Cancelled appointments
Rated 1 star out of 5
by Alex Ducharme - Posted on 17 May 2023
Basically impossible to get an appointment and they cancel them last minute. I haven’t been able to get a checkup for my son. Told all the dentists have gone private apart from one, but had no prior communication of this and my sons appointment that was booked months ago has now been canceled a week before it was due, next available one now is another 2 months away.
Visited May 2023
Review titled mydentist, Warrington Road, Penketh
Replied on 14 June 2023
Dear Alex, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. In relation to the dentist vacancies we are actively recruiting for the practice and hope that we will be able to rectify this issue as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled They do the work when you can get in
Rated 2 stars out of 5
by David - Posted on 22 March 2023
I've had my kids and wife booked in to see a dentist since October last year. My wife hadnt been seen since 2018, but due to pregnancy (couldnt lie on her back) she couldnt go until after my son was born so we had an appointment booked in April 2020, which was then cancelled due to covid lockdown. They started seeing patients again in 2021 on a need/priority basis. Our first reappointment was in December 2022 but the appointment was cancelled with no explanation. I had to rebook them all for February 2023, again this was cancelled a few days before with no explanation. So I've just been on the phone again to book, now the earliest is June! Thats nearly a 9 month wait to get my kids seen, when I had concerns about my 5 year old grinding his teeth, but its not classed as a dental emergency. My wife has also been struck off due to the time of her last appointment, when its no fault of her own that every appointment in the last 3 years has been cancelled on her. It looks like a recurring theme what the community facebook groups say too. The whole dental industry is a complete mess due to the privatisation and a covid backlog.
Visited March 2023
Review titled mydentist, Warrington Road, Penketh
Replied on 13 July 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
I called to cancel appointment as I have come down with Covid told I needed to give 24 hrs notice. That’s not easy with Covid told everyone uses that excuse and I would have to pay another consult fee no Thankyou
Visited October 2022
Review titled mydentist, Warrington Road, Penketh
Replied on 09 January 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Very dissatisfied
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
I had to cancel my appointment due to Covid but will be recharged as I didn’t give 24 hrs notice which is very hard to do when it strikes overnight.
Visited October 2022
Review titled mydentist, Warrington Road, Penketh
Replied on 09 January 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Calmed my fears
Rated 5 stars out of 5
by Angie G - Posted on 10 September 2022
My teeth were not great for many reasons but mostly dentist fear. Everyone lovely at this Dentist and the Dentist that sorted my issues out was such an excellent dentist. Also it's embarrassing when teeth need to come out and partials put in, but they were not judgemental. Actually that is my main point, judgment from past dentists has been the main reason I never returned to keep up treatment.
Visited September 2022
Review titled mydentist, Warrington Road, Penketh
Replied on 14 October 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2022
Had two fillings painless and comfortable as can be. Reception practical but could do with a bit of life a little cramped up.
Visited June 2022
Review titled mydentist, Warrington Road, Penketh
Replied on 07 July 2022
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader