mydentist, Church Street, Runcorn - Ratings and reviews
Reviews
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Review titled Excellent staff, Brilliant Dentist and Dental nurse
Rated 5 stars out of 5
by Thomas Pye - Posted on 05 December 2023
A really good experience, Dentist and Nurse where excellent. fully explained the procedure and put my mind at ease, very professional and caring.
Visited December 2023
Review titled mydentist, Church Street, Runcorn
Replied on 06 December 2023
Hi Thomas, Thank you so much for your wonderful review for our practice and the kind comments regarding our dentist and nurse. We appreciate you sharing your experience with us and look forward to welcoming you back to the practice in the future. Kind regards, Julie Wood - mydentist Patient Services Team Leader
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Review titled Unhappy
Rated 1 star out of 5
by Gaz - Posted on 11 April 2023
Booked to go private and paid up front which I was happy to do. After waiting for 40mins I asked the staff on the desk what was happening and was told they had a “toothache” patient in. Whilst I understand toothache is an awful experience a simple conversation of letting me know they know I am waiting would have been nice. I’m self Employed and had to take time off work so this has cost me money and I still have tooth problems. Total waste of time. Are we not able to inform people if they are to Be kept waiting , in my opinion it’s basic manners.
Visited April 2023
Review titled mydentist, Church Street, Runcorn
Replied on 20 April 2023
Dear Patient, Thank you for your feedback, I am sorry that you are unhappy with the service from our practice and apologise for your wait. There could be various reasons why your appointment was delayed. This can be due to an emergency, or another patient's treatment going over the allotted time, possibly due to complications or unforeseen circumstances. This can understandably be frustrating which is why we should offer patients the chance of having their appointment re-arranged. If on this occasion we didn't fully inform you, then please accept our apologies. We will ensure that further training is put into place with our staff. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Disappointed
Rated 4 stars out of 5
by Anonymous - Posted on 07 April 2023
The dentist barely even looked in my mouth let alone did a check up, she ran a finger round the right side of my mouth, scraped the gap between my two bottom teeth and said she would see me in six months, didn't do a proper examination or even look at the left side of my mouth, my husband went in before me and said she just looked in his mouth with the light asked about a root if he had any problems with it he said no and she said see you in six months, that does not constitute an examination that we paid £23.80 each for, a whole five minutes work for £47.60, wish I earned that much.
Visited April 2023
Review titled mydentist, Church Street, Runcorn
Replied on 27 June 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Friendly Staff
Rated 5 stars out of 5
by Stephen Evans - Posted on 13 April 2022
My Appointment was on time, felt the dentist was working on my behalf, doing what was required. Friendly staff and helpful receptionists.
Visited April 2022
Review titled mydentist, Church Street, Runcorn
Replied on 21 April 2022
Dear Stephen, Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards {my}dentist