mydentist, Ashley Road, Epsom - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Mary Belair - Posted on 27 February 2023
As dentist go , my experience with my dentist was excellent very professional and friendly , I vas worried but the staff made me feel very confortable
Visited February 2023
Review titled mydentist, Ashley Road, Epsom
Replied on 08 March 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Friendly Practice
Rated 5 stars out of 5
by Barry Freeman - Posted on 10 February 2023
Very courteous and friendly reception. The Dentist saw me within 5 minutes of my appointment time. My Dentist was friendly and very gentle. My procedure was executed efficiently and I left in good spirits.
Visited February 2023
Review titled mydentist, Ashley Road, Epsom
Replied on 24 February 2023
Dear Barry, Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
I have only been coming here for the last 18 months, but they are amazing. The receptionists are friendly, helpful and knowledgeable. The clinicians are professional, confident and experienced. The whole place has a happy atmosphere, and on top of all of that they are great with children as well! I cannot recommend more highly. The only tricky issues are parking (although I’ve not had a problem so far) and the waiting area and rooms aren’t spacious so could be difficult with pushchairs or wheelchairs. After having a couple of bad experiences at other dentists in the area (not answering phones, unhelpful with booking appointments) I’m so glad to have found this one.
Visited November 2022
Review titled mydentist, Ashley Road, Epsom
Replied on 22 November 2022
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice and our team. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Efficient practice
Rated 5 stars out of 5
by Bruce Watson - Posted on 18 September 2022
Quickly signed on as patient. Friendly initial review of my teeth with helpful advice for continued dental care. All staff were very friendly. No hesitation in recommending this practice.
Visited September 2022
Review titled mydentist, Ashley Road, Epsom
Replied on 12 October 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great service
Rated 5 stars out of 5
by Warren Bowyer - Posted on 11 September 2022
Been struggling to get to a dentist for many years. When I saw they had spaces for new patients, they was very quick to get me in. The staff was very friendly, explained everything simply, and it was done so quick. You always get nervous about going to the dentist but they put any nerves at ease
Visited September 2022
Review titled mydentist, Ashley Road, Epsom
Replied on 12 October 2022
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great Practice
Rated 5 stars out of 5
by Brenda H - Posted on 08 September 2022
I was extremely relieved to find a dentist that was still accepting NHS patients after the practice I had been with for many years went private. I went for my first appointment for a check up the other day. All the staff were very friendly and kind, and I was given good advice regarding my ongoing care. I was also given an appointment for my next check up in six months time. The only problem I had was parking, but eventually managed to find a space in a side road. However, there is probably not much the practice would be able to do about that.
Visited September 2022
Review titled mydentist, Ashley Road, Epsom
Replied on 14 September 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Excellent, Caring Dental Practice.
Rated 5 stars out of 5
by Julie - Posted on 11 August 2022
My family have been registered with this practice for many years and, despite the stress put on dentistry by Covid lockdowns, I am so impressed by the standard of care here which is as good as ever. We attended for checkups yesterday and saw a new dentist and dental nurse who were both very friendly and approachable. Communication was clear and thorough. With NHS registrations becoming a rare luxury, I am eternally grateful that we are patients here.
Visited August 2022
Review titled mydentist, Ashley Road, Epsom
Replied on 11 August 2022
Dear Julie, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great job shame about the cost
Rated 5 stars out of 5
by Patrick Derwin - Posted on 05 August 2022
This practice is staffed by friendly approachable staff who take care of the clients with consideration and courtesy. The practises clean and well equipped, the dental work on offer, I feel comprehensive. There are however some treatments that run out very costly even for NHS patients. This I feel moves my desire to vist on a more regular basis into the reluctant box
Visited August 2022
Review titled mydentist, Ashley Road, Epsom
Replied on 11 August 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. In relation to the cost of services, these are governed by the NHS and we do not have any say in this matter. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Efficient practice
Rated 4 stars out of 5
by Carlos Collier - Posted on 25 August 2022
At My Dentist I was nervous as I am that sort of patient, however the dentist I saw was very understanding and kind.
Visited August 2022
Review titled mydentist, Ashley Road, Epsom
Replied on 14 September 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Bad practice
Rated 1 star out of 5
by Amanda - Posted on 19 July 2022
Called ‘my dentist’ epsom in Surrey yesterday and spoke to receptionist I asked for a NHS appointment for my 16 year who has been registered at this practice since she was a toddler in fact my whole family are registered here, however I was told that unfortunately they could not see her as she hadn’t had an appointment for sometime and was no longer registered with them and they where full to there capacity to be able to take anymore nhs patients but then when on to say that she could have a private appointment the next day for a fee of £80! This would be just a check up! But let’s just remember what I was told ‘we are full to our capacity? ‘ I find this very disappointing as after lock down, you would think it was a good idea to only go to the dentist when one had to leaving space for people that really needed the appointments, however it seems I’m wrong I should have booked a pointless appointment to save her nhs space. I think this is outrageous I asked to speak to the manageress. It turned out The person I was talking to was the manageress and there was nothing she could do about the situation because it was nhs policy! (a policy changed only recently so She says) So I politely asked if she had sent me notification ie: letter/ email regarding the changes and explaining my daughter could loose her nhs registration, out of care of course being good professional practice, which I was promptly told ‘they didn’t have to do that’ I’m sure if I treated my clients in this way my business wouldn’t last five minutes, however I’m not a dentist and I don’t take my clients for granted
Visited July 2022
Review titled mydentist, Ashley Road, Epsom
Replied on 21 July 2022
Dear Patient, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment availability we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. In some practices where we have no NHS appointment capacity, we do have alternative private options for patients to access dentistry, outside of the practices NHS contractual obligations. We will always offer patients this option as an alternative, so our patients can make an informed choice on their dental care. Kind regards {my}dentist