Hoylake Dental Practice - Ratings and reviews
Reviews
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Review titled Chaotic appointment
Rated 3 stars out of 5
by Gerald Murphy - Posted on 02 May 2024
I have been a patient of this practice since 2017. I enjoyed a very good relationship with him and staff until my dentist retired. Since his retirement this has not been the case and I have noticed a marked deterioration all- round in the speed of check-ups and the immediate recourse to outlining charges for services which were once don0e under the NHS for example a £50 charge for "an appointment" with a dental hygienist, presumably for a scale and polish which was previously undertaken under the NHS and by the dentist. Today, I received, after having to press the dentist for information, the news from the dentist of a possibly catastrophically dental issue for which only a verbal diagnosis was offered. It is referred to on the treatment plan only as "Perio" abbreviation for a very serious and chronic condition. Prognosis did not come into the conversation and a written diagnosis outlining the need, schedule and content of further treatment seemingly cannot be given until I write to the practice which I intend to do.
Visited April 2024
Hoylake Dental Practice has not yet replied.
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Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2024
After being a patient for over 20 years and receiving great service from the dentists on site its such a shame to have been treated so badly by quite frankly a revolting receptionist this morning. Through the pandemic I paused my check ups temporarily as was not considered a 'necessary risk' at the time. Therefore when I was later to book my check up was told I have been removed, very rude in manner but I thought okay no problem. In enquired about a wait list, was told the waitlist hadn't even been looked at in months and would not be reviewed until the end of this month, I said okay how many people are on the wait list and how long am I expecting to wait, 6 months a year 5 years you know do you have a ball park figure. She then told me 'How long is a piece of string' I answered by saying surely its not a piece of string for you, you work there if you don't know who does? So all together I have had great service from the dentists over the years as has all of my family, its a shame they have a revolting creature who has no idea what she should be doing in her job role on the front desk as front of house, she has been at the practice for years and if she has been rude to me on on multiple occasions I imagine she treats everyone the same. The dentist can be an intimidating place and having such vile service straight from the get go is a huge let down. Wonderful dentists of Hoylake Dental Practice, your receptionist is really letting you down!
Visited April 2024
Hoylake Dental Practice has not yet replied.
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Review titled Rude receptionist.
Rated 3 stars out of 5
by Mrs S Lacy - Posted on 15 May 2023
the majority of the staff here are lovely. However there is one particular receptionist who i have had the misfortune to speak to quite a few times who is rude. Just plain rude. You don't know what people are going through - just be nice. You're being paid to provide a service, not upset people.
Visited May 2023
Hoylake Dental Practice has not yet replied.
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Review titled Excellent response and service
Rated 5 stars out of 5
by Susan Duffy - Posted on 06 February 2023
I’ve been a patient for over 30 years and have never been disappointed with their level of service and efficiency. All staff are welcoming and friendly. On occasions I have needed urgent treatment they have always reacted immediately. I cannot fault this practice and congratulate them on their long standing quality of service. Thank you.
Visited February 2023
Hoylake Dental Practice has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Kathy McKeon - Posted on 11 May 2022
I’ve been a patient here for nearly 15 years & never had a problem.I rang up this morning in agony,I was seen the same day & everything sorted ! Thank you so much.
Visited May 2022
Hoylake Dental Practice has not yet replied.