Firvale Dental Centre - Ratings and reviews
Reviews
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Review titled Appointment For Check Up
Rated 1 star out of 5
by Shahid - Posted on 16 May 2023
I have been trying to make an appointment for a regular checkup for 6 months only to be told that my dentist is on Mat leave and they don't have any ETA on her return. I will have to wait till i hear back from them. I pay for my checkup and treatment and don't claim any benefits but to not be able to get an appointment for a regular up check is very unsatisfactory. What is the use of being registered to your practise if i can't get an appointment even? I find it hard to believe that for 6 months you haven't had any slots to see a patient registered at your practise.
Visited May 2023
Review titled Firvale Dental Centre
Replied on 10 July 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Dentist appointment
Rated 2 stars out of 5
by Anonymous - Posted on 03 March 2023
I had a dentist appointment and despite getting a text message the day before to attend my appointment u was told by the receptionist at arrival that i have no appointment and they have cant find my appointment in their system which i think is very inappropriate especially as i made ways ti the dentist to be told to go back home
Visited March 2023
Review titled Firvale Dental Centre
Replied on 20 April 2023
Dear Patient, Thank you for your feedback. I am sorry to hear that you are unhappy with the service provided to you by our practice and that your appointment was cancelled at late notice. We apologise for the inconvenience caused. Although we try to honour our appointments, current circumstances are meaning that there are occasions where we may regrettably have to cancel some appointments. If you would like to discuss your specific situation further, please contact the Practice Manager on who will be happy to talk to you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Kicked off
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
They've kicked me off their practice as I haven't been for 2 years. Fair enough but I've been trying to get an appointment throughout the pandemic and was told I would be put on a waiting list. They haven't written or otherwise contacted me since! So I've been kicked off the list for not having an appointment I haven't been able to get! Every time I ring I am told it's been passed to the practice manager, who hasn't phoned me back
Visited March 2023
Review titled Firvale Dental Centre
Replied on 20 April 2023
Dear Patient, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. Regarding the call from the practice manager I am unable to comment as you have not provided your details, if you wish to discuss this with our Patient Support Team please contact them on patientsupport@mydentist.co.uk. Kind regards Julie Wood - {my}dentist Patient Services Team Leader