Damira Shirley Dental Practice - Ratings and reviews
Reviews
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 06 February 2024
I found it easy to get an appointment but the dentist I saw was running very late and got no apologies for that.
Visited February 2024
Review titled Damira Shirley Dental Practice
Replied on 14 February 2024
Thank you for taking the time to leave us a review. We are glad to hear your experience with our Damira Shirley practice was a positive one. We hope we are able to help again in the future. We appreciate your feedback, should you wish to discuss this further, please contact the Practice Manager on shirley@damiradental.co.uk. Damira Dental Studios
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Review titled Great practice great with children
Rated 4 stars out of 5
by Tammy Wren - Posted on 15 February 2024
My child's dentist is just the best, he is so nice and friendly towards children making them relaxed, he asked the child how they feel about him doing different treatments on them and takes into account there answer, my daughter hates dentist but soon as I say she seeing him she is fine with going
Visited February 2024
Review titled Damira Shirley Dental Practice
Replied on 21 February 2024
Thank you for taking the time to leave us a review and for your kind feedback, Tammy. We are glad to hear your experience with our Damira Shirley practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 16 February 2024
Being on a tight budget, I visited this dentist, hoping to get some work done. I struggled to understand the dentist, and left no better off than when i went in.
Visited February 2024
Review titled Damira Shirley Dental Practice
Replied on 21 February 2024
We are very sorry to hear you were unhappy with your experience at our Damira Shirley practice. Please contact the practice to discuss your experience further with the Practice Manager on shirley@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2024
Very very helpful, got to the problems and aimed to fix them. Very understanding. New what they were doing.
Visited February 2024
Review titled Damira Shirley Dental Practice
Replied on 21 February 2024
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Shirley practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
I had the unfortunate experience of after having a tooth removed privately,needing to visit the dentist because of a further problem ,my usual surgery not being able to see me .I attended Damira surgery ,Shirley .I was really impressed with everyone there ,they were kind and empathetic to Everyone that was there ,the dentist and nurse were both great and very reassuring,I was dealt with in a great manner and felt that everyone was kind and dealt with the problems of everyone perfectly.
Visited February 2024
Review titled Damira Shirley Dental Practice
Replied on 21 February 2024
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Shirley practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Wish I'd found Damira ages ago
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2023
Initially I went here for a wobbly bridge. All sorted and I'm now registered with Damira. I've seen 3 different dentists over my 4 appointments and cannot fault any of them! If only I had known about Damira ages ago. Thank you to all the staff for making this a wonderful dental practice.
Visited November 2023
Review titled Damira Shirley Dental Practice
Replied on 06 December 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Shirley practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled lovely dental practice
Rated 5 stars out of 5
by Susan white - Posted on 26 June 2023
I was referred to this dental practice as an emergency by 111 on a Saturday evening.I had a surprisingly short wait, the receptionist was lovely and the dentist and dental nurse ( two ladies, unfortunately do not know their names) were so kind and patient as I am a nervous patient. I was given antibiotics and informed what the problem was. Couldn't ask for more. Would definitely recommend this practice.
Visited June 2023
Review titled Damira Shirley Dental Practice
Replied on 27 June 2023
Thank you for taking the time to leave us a review and for your kind feedback/recommendation. We are glad to hear your experience with our Damira Shirley practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2023
I was referred by 111 for an emergency dentist as I have been in agony over my tooth for weeks now. I told them what the problem was and what I was given before to help deal with the pain eg. Antibiotics. I asked for them to remove the tooth as I know they can and 111 made it clear that they most certainly could, I was told no we can’t do that with no explanation why, I was prescribed the same antibiotics as before which didn’t help and when I mentioned this they told me they couldn’t do anything else. I’m a nervous patient, and they didn’t even make the effort to make me feel comfortable. The dentist herself was rude and judgmental. I would not recommend this dentist to anyone.
Visited June 2023
Review titled Damira Shirley Dental Practice
Replied on 27 June 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Shirley practice. Your dental health is most important to us, and we would like to assure you that we did everything in our power to care for you during your emergency appointment. The dentist will always advise appropriately at the time to determine which treatment is best suited for your personal needs and for your safety. Treatment cannot always be completed in the same appointment on the same day. Therefore, we book a second appointment for the treatment to be carried out. As we are currently not taking on new NHS patients, this would be under a private basis. We understand our private route is not optional for all patients therefore we offer written prescriptions for treatment to be completed elsewhere under the NHS. Should you wish to discuss this further, please contact the Practice Manager on shirley@damiradental.co.uk Please accept our sincere apologies. Damira Dental Studios
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Review titled They Do Not Answer Their Phone.
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
I have emergency. they advertise you will be seen within 24hours in emergency. They dont answer their phone , i have been phoning all day it rings message ..all their receptionists are busy.... Can only assume they are closed on a Friday, or their receptionists do not know how to pickup a phone.
Visited April 2023
Review titled Damira Shirley Dental Practice
Replied on 26 April 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you had difficulty contacting our Damira Shirley practice. We take negative feedback very seriously and we do understand your concerns regarding the phones. We receive a high volume of calls due to the increased demand of NHS emergencies and patients wishing to register at our practice. Answering the phones is a priority for our reception and they always answer as many phone calls as they can. Should you wish to discuss this further, please contact the Practice Manager on shirley@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
Came in for an emergency. Barely got assessed, did a quick xray was told no problems despite being in immense pain but then was told i had an infection and needed a root canal or extraction but wasnt offered to get it done in the practice as they do not accept new nhs patients. Was not offered to get it done as a private patient but was instead only given antibiotics with no other options and the antibiotics was not explained to me either. Completely unprofessional service now my infection has worsened the inflammation has tripled so im getting this checked somewhere else instead
Visited March 2023
Review titled Damira Shirley Dental Practice
Replied on 26 April 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Shirley practice and you felt that you received inadequate service. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. Should you wish to discuss this further, please contact the Practice Manager on shirley@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios