Talking Together Wirral - Ratings and reviews
Reviews
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Review titled What a waste of time
Rated 1 star out of 5
by John Hudson - Posted on 07 May 2024
I was told by my son'e GP to make contact with this system to see if I could register for him to enable him to gain some support. The computor led system could not obviously undertstand that I did not want a referal for me, but for someone else i.e. my son. This proved to be a tatla waste of my time and could not deal with my request.
Visited May 2024
Talking Together Wirral has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2023
Talking together Wirral sent my appointment to the wrong email and then discharged me . When I found out about their incompetence months later they offered treatment but then discharged me as I was late due to trains being cancelled . Really poor service and a lack of empathy and compassion for people who are struggling.
Visited November 2023
Talking Together Wirral has not yet replied.
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Review titled Long waiting time
Rated 2 stars out of 5
by Ivvy - Posted on 29 June 2023
Initial phone call was fine except line was bad & I found it difficult to hear therapist. They had noise going on in background & sound was muffled. Follow up appointments/ counselling is not for 10- 11 weeks! Ridiculous. Had such hopes. Adds to depression. The next questions on this site are not relevant. Why are they here!
Visited June 2023
Talking Together Wirral has not yet replied.
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Review titled Shockingly dismissive
Rated 1 star out of 5
by Hannah - Posted on 09 April 2023
I am prioritised, I am very pregnant, and the person who did my assessment decided it would be more harmful if I didn't get treatment. I agreed to see a man or woman practitioner. They allocated me a man. He missed the first appointment without warning as he was ill. He missed the second appointment due to technical difficulties, except my phone was working well enough to call their office 20 minutes into the session to ask for a different practitioner. The next man then also, also, cancelled within a couple hours of my appointment. He had an emergency case. How do they know I'm not an emergency? They can't be bothered to show up to the sessions! None of the office staff knew of the no-shows. The counsellors had not informed the office beforehand of not showing up. I called and asked to swap for a woman practitioner and was referred to someone's manager. I explained that changing to a woman was all I had control over, and maybe a new person would be able to attend. The woman on the phone told me of course I could swap, except she explained persistently that perhaps I didn't have issues regarding my rescheduling, and maybe instead I had latent emotional issues with men!? I was stunned. I ended the call and rang back to leave a message the next day. I asked that I see a women when is convenient for them. I've been told they'll get back to me in about 40 weeks.
Visited March 2023
Talking Together Wirral has not yet replied.
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Review titled Bit of a let down
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2023
It took me a long time to pluck up the courage to try and speak to someone and eventually got an appointment booked for an afternoon. Then on the morning of the appointment - they cancel it for another week! Hope that doesn't too often???
Visited February 2023
Talking Together Wirral has not yet replied.