Staines Health Group - Ratings and reviews
Reviews
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Review titled Unbelievably poor response
Rated 2 stars out of 5
by Anonymous - Posted on 03 March 2023
After over eight months of waiting and too many instances of asking; the practice hasn't been able to complete a medical insurance form. Or even provide alternate options or suggestions. And while its clear GP's are under significant and continuing demand pressures post-Covid; just sitting and ignoring a patient request without offering timelines or alternatives isn't actually acceptable.
Visited August 2022
Staines Health Group has not yet replied.
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Review titled phone queue 1 hour 13 mins to make appointment
Rated 1 star out of 5
by E. van Hattum - Posted on 04 July 2022
I am with Staines Health Group for more than 20 years now. However their system is now so bad, that it is literally unworkable: I received a message to make an appointment as I'm "due for multiple annual reviews" - I assume that would be my asthma and diabetes reviews. I had already seen multiple complaints on facebook that it is very difficult to reach Staines Health Group by phone. When I called, I initially was happy that there was an acknowledgement that they had experienced (past) issues, so I hoped I didn't have to wait long. I then got into the queue and was "number 13 in the call queue", so I was still somewhat optimistic: how long would it take for the 12 people in front of me to make their appointments... I was number 1 in the call queue after 1 hour 5 mins and then finally got to speak to someone after 1 hour and 13 mins. I find this totally unacceptable, and would request that the relevant NHS trust that has Staines Health Group in their remit, looks into this.
Visited July 2022
Staines Health Group has not yet replied.
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Review titled Wonderful practice, lucky to have them!
Rated 5 stars out of 5
by Shannon Pitts - Posted on 04 May 2022
I would just like to commend Staines Health Group as a practice, as a patient who has been with them for four years I get nothing but great care! In the height of the news that GP practices have been in, I am aware of the difficulties the NHS face at present (as I work in a hospital) and I think the care I have received has been outstanding for me and my family. From the positive and friendly attitude of receptionists to helpful GP’s I am so grateful. Human habit is quick to complain and hesitant to compliment but I would just like to say thank you! I appreciate the help of every one of you in trying to maintain the good health of local residents.
Visited May 2022
Staines Health Group has not yet replied.