Nottingham NHS Treatment Centre
Lister Road, Nottingham, NG7 2FTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Parking Experience
Rated 4 stars out of 5
by Anonymous - Posted on 11 June 2024
Friday 7 June 2024 10:30 – arrived for 10:50 appointment at the Nottingham Treatment Centre. Waited for around 15 minutes in a queue to enter the car park, my wife went to the appropriate Gateway to advise of the situation at 10:45. She was told that, irrespective of the reason, I would only have around 10 – 15 minutes grace and, then, my appointment would be cancelled. Discovered that the major reason for the shortage of available spaces is due to the number of Treatment Centre staff using the patients’ car park – the staff facility is not that far away. Clearly, a member of the public would not be allowed access to staff parking, so, why are staff allowed to, effectively, block a patient facility? This creates unnecessary problems for patients which could result in appointment losses. There are two outcomes here: 1. Lost valuable NHS time / resource – resulting in unnecessary costs 2. Patients have to wait even longer for their consultations
Visited June 2024
Nottingham NHS Treatment Centre has not yet replied.
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Rose - Posted on 03 June 2024
Great bedside manner from doctors and 2 nurses in Dermatology. Immediately put me at ease. Explained everything and gave me choices and advised on aftercare. Cant thank them enough. Brilliant. Thank you.
Visited May 2024
Nottingham NHS Treatment Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by GILL JEFIMOWICZ - Posted on 18 May 2024
Yet again I needed to attend Eye Casualty, cannot fault the service, thank you to all the staff and the Consultant. The minute you enter this department you are met with friendly helpful staff who explain you may have a wait, which you expect at any casualty department but believe me its worth every minute of the wait for the treatment you receive thank you all!
Visited May 2024
Review titled Nottingham NHS Treatment Centre
Replied on 20 May 2024
Dear patient, Thank you so very much for taking the time to review our eye casualty department. I will send this feedback to the matron/ward manager now, so that it may be shared with the staff who helped to look after you. Kind regards, Kelly. – Patient experience officer
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
I attended Gateway H at the Treatment Centre for a colonoscopy. Hardly a fun day out (!) but all staff put me at my ease and chatted to me during the procedure. The Endoscopist explained clearly what was happening and pointed out various aspects on the screen and in particular the site of my anterior resection operation.
Visited April 2024
Review titled Nottingham NHS Treatment Centre
Replied on 20 May 2024
Dear Patient Thank you for sharing your experience of the Treatment Centre (Gateway H) We are pleased to hear that your procedure went well and that staff were able to put you at ease and reassure you throughout. I will of course pass these comments on to the matron so that they are able to share this positive feedback with the team in the department. Kind regards, Kelly – patient experience officer
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Review titled Wonderful Service
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2024
A big"Thank you" to all those in the treatment centre on the Dermatology Department for looking after me and during my treatment. You were brilliant and helped me through it all. Thank you.
Visited March 2024
Review titled Nottingham NHS Treatment Centre
Replied on 20 May 2024
Dear Patient, Thank you for taking the time to pass on your compliments to our dermatology service. Please be assured that I will pass your feedback on to the staff and managers of the department now in order to ensure that they are heard. Kind regards, Kelly – patient experience officer.
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Review titled A very positive experience
Rated 5 stars out of 5
by Linda Swann - Posted on 28 February 2024
On Monday my husband attended for an ear operation at GatewayG. From arrival to being discharged, the whole experience was excellent. All the staff we met were professional, friendly, helpful and efficient. We were made comfortable and everything was explained to us in detail. The clinic was bright, very clean and user-friendly. We were kept informed about the procedure for the day at all times and updated regularly. We had both been very nervous about the procedure but we are so grateful to you all for making it a much easier experience than we were anticipating. Thank you all very much.
Visited February 2024
Review titled Nottingham NHS Treatment Centre
Replied on 20 May 2024
Thank you very much for sharing your patient experience with us. We know that any procedure can be daunting, so hearing that you found the process to be professional and efficient is great to hear. We were pleased to read that you also found our services to be User friendly and that the environment was pleasant, we know just how much the little things can contribute to the overall experience. I will feedback your kind comments to the matron and ward manager of gateway G on your behalf now. Kind regards, Kelly - Patient experience officer
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Review titled Endoscopy
Rated 5 stars out of 5
by Andrew Isaacs - Posted on 08 February 2024
I would like to thank the whole team working in Endoscopy. I needed a sigmoidoscopy and really wasn’t well at the time. The staff I spoke to were brilliant: they listened, explained everything and were totally professional.
Visited February 2024
Review titled Nottingham NHS Treatment Centre
Replied on 16 February 2024
Dear Andrew, Thank you for taking the time to review our Endoscopy department. We were pleased to hear that despite feeling unwell your procedure went well and that the staff were able to support you during this time. I will pass these comments on to the manager of the department now who will of course share this with her team. Kind regards, Kelly – Patient experience officer.
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Review titled Very efficient treatment centre clinic
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
From start to finish ,I was treated in a professional manner,the clinic ran on time and all the members of staff I met were kind and informative,and reassuring and made me feel confident. Thank you.
Visited November 2023
Review titled Nottingham NHS Treatment Centre
Replied on 17 November 2023
Thank you for leaving such positive feedback on your experience of our treatment centre. I will pass these comments on to the manager now so that it can be shared with the wider team. Best wishes, Patient experience and engagement team.
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Review titled Clinic F gynaecology clinic
Rated 5 stars out of 5
by deborah percival - Posted on 09 November 2023
I went for a procedure at this clinic on 09/11/23. Everyone was so friendly. Many thanks to the doctor, specialist nurse and the health care assistant. You were all so lovely.
Visited November 2023
Review titled Nottingham NHS Treatment Centre
Replied on 27 November 2023
Hello Deborah, Thank you for leaving us your review of clinic F. I will pass your feedback on to the manager of clinic F now, that way she will be able to share your lovely comment and thanks with the team. Kind regards, Kelly - Patient experience and engagement officer.
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Review titled Poor communication - ignore emails and messages
Rated 3 stars out of 5
by Ian McKenzie - Posted on 24 November 2023
I have previously complained about ignoring my emails where I have had to email them repeatedly to get a response. Leaving a telephone message also appear to be ignored
Visited November 2023
Review titled Nottingham NHS Treatment Centre
Replied on 07 December 2023
Response from 27/11/2023 Dear Ian, Thank you for leaving feedback of our Treatment centre If you are unable to get in touch with the correct department could you contact our PALS team who will liaise directly between you and the department you would like to correspond with. You can contact them by calling 0800 183 0204 or via email at PALS@nuh.nhs.uk. Kind regards, Kelly - Patient experience and engagement officer.
Provided by Care opinion
Information supplied by Nottingham University Hospitals NHS Trust