Minor Injuries Unit - Ratings and reviews
Reviews
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Review titled Lovely staff
Rated 5 stars out of 5
by Victoria - Posted on 23 March 2024
Reception lady and nurse were so lovely and polite and made my daughter feel so at ease. Nurse diagnosed my query straight away and explained everything well
Visited March 2024
Minor Injuries Unit has not yet replied.
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Review titled Bodmin Minor Injury Unit were Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
Good evening, I wanted to reach out and pass on my most sincere thanks to all the team in Bodmin minor injuries unit. My wife had a fall and hurt her ankle, after a less than impressive visit to Lisgard minor injuries unit we came to Bodmin (mic nearer to where we are staying fortunately). All the staff were amazing, the receptionist was warm and welcoming, the triage team and nurses were fantastic and the x ray team were lovely too. The hospital itself was so modern and fresh, coupled with a team that truly are amazing and you have a wonderful hospital. Please pass on our thanks to the team for making my wife’s visit such a pleasant experience even though she was in agony. If I ever needed an example of what the NHS is, your team in minor injuries were the perfect example. Kind regards, Matt
Visited March 2024
Minor Injuries Unit has not yet replied.
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Review titled Prompt and Caring
Rated 5 stars out of 5
by Richard - Posted on 25 March 2024
I went in on a Saturday morning, seen very quickly. Very friendly and efficient staff. Wonderful service. Thank you.
Visited March 2024
Minor Injuries Unit has not yet replied.
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Review titled Lovely kindness
Rated 5 stars out of 5
by Tammy Brain - Posted on 24 March 2024
My seven year old had broken his arm. The team were kind, efficient and so considerate of him. Everyone we came into contact with was so lovely. They really helped to put him at ease. Thank you for being so lovely
Visited March 2024
Minor Injuries Unit has not yet replied.
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Review titled Won't see people
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2023
This is no the first time I've called to ask if I can be seen. I had checked the website prior to calling to check that it says they will see you for what you need help with and yet again It does! But no, they say they can't see me. The previous time a few months ago, they tell me "you could try A&E" - is this why Shrewsbury ED is always so busy? ....because welshpool just send people off up there so they don't have to help?! Either see the people that your website says you will help with, or update your website! Disgraceful
Visited September 2023
Minor Injuries Unit has not yet replied.
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Felt completely ignored in minor injuries, looked at like my partners injury wasn’t relevant! The staff were more absorbed in singing happy birthday and drinking cups of tea to attend to other patients, a lady came in clearly in pain with her hip and was ignored then told to sit down and wait, no name taken or anything…felt insignificant. Later we were asked to leave the minor injuries room and go find a seat somewhere else at the front of the building (which was having building work so no seats) even though there was 3 available seats, we just clearly weren’t relevant enough to them.
Visited September 2023
Minor Injuries Unit has not yet replied.
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Review titled Fobbed off
Rated 3 stars out of 5
by Aaron Pengelly - Posted on 07 June 2023
After taking my son, 5 years old into Bodmin miu with a head injury and waiting for nearly 3.5 hours after being seen by triage. My wife was firstly told to hurry up when carrying my son back into the miu treatment area before being told that the injury to his head was only a graze. No cleaning of the wound was carried out and because it was only a graze not to return if it was to bleed again. Upon returning to our house, they arrived with my son having a continuous stream of blood coming from the wound at the back of his head. Any clear investigation would of shown that it wasn't just a graze, more of a puncture wound from where he has banged his head. I then took him back to the hospital myself demanding my son to be seen again as I was not satisfied with the level of treatment and care my son had received. This is a 5 year old child, with spd and asburges who in my opinion was just fobbed off because the department was busy. I appreciate how busy the NHS is in general and that they are understaffed however that doesn't excuse poor care especially to a child with a head injury. I for one will be looking to attend other miu hospitals if I ever need any treatment in the future!
Visited June 2023
Minor Injuries Unit has not yet replied.
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Review titled We were rushed out
Rated 2 stars out of 5
by Anonymous - Posted on 03 December 2022
Child went to minor injuries with suspected broken nose at 3:30. At 5pm we were rushed out, only looking up one nostril. No xray. No ent referral. 2 days later we went to a&e and were told we should have had ent referral. We now have ent referral. Won't be going back to minor injuries again. Extremely difficult process as child is a non verbal asc kid, so waiting is Extremely hard. Horsham minor injuries.
Visited December 2022
Minor Injuries Unit has not yet replied.
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Review titled hand injury
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2022
So efficient, fast, and friendly from reception to nurses to x-ray. Can't fault how thorough and quickly I was dealt with.
Visited July 2022
Minor Injuries Unit has not yet replied.
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Review titled Unhelpful and Sarcastic
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2022
You can see why some people don’t bother turning up to minor injury units for advice or help, I turned up due to thinking my finger was infected, I came out thinking that me asking for help or to see if I could be treated was a chore. Being patronised by asking if a possibly infected finger is a injury isn’t helpful at all is it. Then being told I didn’t really need to come here and should of gone to a gp wasn’t helpful. You want people to go to these services to seek advice or treatment with GP’s being strained and A&E being for emergencies, yet when you do go you feel like you shouldn’t be there aren’t welcomed and feel like you shouldn’t be there and are a burden to the staff who have as much passion there as a wall of plain paint. Really negative experience and I would seriously consider looking at what staff you employ there because the ones there seem like they have better things to be doing than helping out the one person waiting in there. Also same for the guy who was in there clearly in pain and they just couldn’t seem bothered with both me and him. So hey at least it wasn’t just me who probably felt these thoughts. For a very good experience received on the rare occasions I seek advice or help for health or injury I would have to say this experience has tarnished it massively. I hope this is listened to because from what I experienced today it clearly can’t just be me feeling this.
Visited May 2022
Minor Injuries Unit has not yet replied.