LIFT Psychology - Ratings and reviews
Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
I’ve been struggling with my mh for years and had gotten worse. Been trying to get help from lift and when I did a questionnaire, I scored really high in anxiety and depression yet they said they can’t help me further and have discharged me. I feel so let down by lift and has left me not feeling better and even more depressed. I do not recommend
Visited January 2024
Review titled LIFT Psychology
Replied on 13 February 2024
Dear Patient, thank you for leaving this feedback, I am really sorry to read that your experience has left you feeling let down. Your feedback has been shared with the service who offer their own apology. If you would like us to follow your concerns up and respond to you fully please do contact the PALS team at awp.pals@nhs.net or by telephone at 0800 0731788 / 01225 362900 with best wishes Jo Collins, Deputy Head of Patient and Carer Experience
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Review titled bad place for support
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
i’ve tried getting an appointment i rang up twice they said someone would ring me back and never did so i rang up and they said no one booked me in when they said they had and then they said they’d get someone to ring me again and they never did, it’s disappointing for a place that’s supposed to be there to support you and they can’t even do that my mental health has been getting bad again because i’ve had no help and now i don’t feel like i can ring them anymore so i wouldn't recommend this place to anyone
Visited April 2023
Review titled LIFT Psychology
Replied on 06 July 2023
Hi there, I am really sorry that communication seems to have broken down for you here. Our PALS team would be able to help you with this, I can see that you have said you don't feel you can ring them again but PALS could work with you and facilitate contact with the team? If you prefer not to call, they can be contacted at awp.pals@nhs.net or you can ring them on 01225 362900 or freephone 0800 073 1778. I hope we can get this sorted for you best wishes Jo Collins, Deputy Head of Patient and Carer Experience AWP
Provided by Care opinion
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Review titled Poor Service
Rated 2 stars out of 5
by Anonymous - Posted on 06 March 2023
Although the online course and support I received was great and extremely positive I have been waiting for a letter of attendance that is needed for a very important matter. I have been misinformed about when I will received the letter and although I have contacted them and chased it up I get promised call backs that I do not receive. Help I recieved to improve my mental well being is now being overtaken by the burden that lift is creating by thier current actions or lack of.
Visited February 2023
Review titled LIFT Psychology
Replied on 07 March 2024
Dear patient, I am sorry to read of the issues getting the letter you need, if this is still outstanding do you want to contact our PALS team and they can help you with this? You can email us: awp.pals@nhs.net You can call us by phone on 01225 362900 or freephone 0800 073 1778. With best wishes Jo Collins, Deputy Head of Patient and Carer Experience
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Review titled Sad there is no face to face courses
Rated 2 stars out of 5
by Alison Mary Musto - Posted on 05 September 2022
I tried to participate in an online Stress Management Course .I found it hard to navigate and hard to concentrate and have opted out .I have previously completed in person Mindfullness course and years ago a Stress Management Course which I found to be highly beneficial to me, and I have used the tools effectively .I understand in Covid times in person contact was impossible but surely not now ? Maybe you could consider doing online classes and in person classes again now that the pandemic is over
Visited July 2022
Review titled LIFT Psychology
Replied on 07 March 2024
Dear Alison, apologies for the late response to this review, we have had some technical issues with the site. I am sorry you found the online delivery of a course to be hard to navigate, I will pass your comments over to the service for their consideration. Thank you for taking the time to let us know with best wishes Jo Collins, Deputy Head of Patient and Carer Experience
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
It has been renamed to ‘Swindon Talking Therapies’ I attended group workshops on anxiety and insomnia that were helpful. I also had a 1-1 phone call session with a counsellor and in just one session I found some good coping strategies for my situation.
Visited July 2022
Review titled LIFT Psychology
Replied on 06 July 2023
Thank you so much for leaving this message for us, I will make sure this is shared with the service and I am really pleased you found the session helpful With best wishes Jo Collins, Deputy Head of Patient and Carer Experience
Provided by Care opinion
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Review titled Nothing heard back
Rated 1 star out of 5
by Anonymous -
I reached out regarding my declining mental health and never heard anything back. Voiced thoughts of suicide but still nothing. Great to see our tax money being used, no wonder young men are turning to suicide
Visited May 2022
Review titled LIFT Psychology
Replied on 22 June 2023
Hi, I am sorry for your experience. Please could I ask you to contact Swindon Talking Therapies by either phone on number: 01793 836836 or by email: awp.swindontalkingtherapies@nhs.net and we will get back to you. If you feel that you would also need to raise a concern about your experience, please contact our Patient Advice Liaison Service (PALS) at: awp.pals@nhs.net who will be able to look into this for you and support you. •If you have seriously injured yourself, taken an overdose or are at immediate risk of harm, please call 999. •If you feel like you are experiencing a mental health crisis, but don't feel like your life is in threat, please contact 111, Samaritans or Mind. Information about urgent care services can be found here: www.awp.nhs.uk/our-services/urgent-care