Heart of Hounslow Centre for Health - Ratings and reviews
Reviews
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Review titled Staff etiquette terrible
Rated 4 stars out of 5
by B B - Posted on 16 April 2024
First floor a lady and opposite counter another lady both need customer service / patients care training.. Very rude and incomplete info to patients and then had the guts to me that I wasted her time....
Visited April 2024
Review titled Heart of Hounslow Centre for Health
Replied on 16 April 2024
I am sorry to hear of your experience. The Heart of Hounslow building hosts several different health organisations providing health services. Hounslow and Richmond Community Healthcare NHS Trust (HRCH) is only one organisation who provide services from this building. If your concern relates to any of the GP practices on the first floor - HMC Health and Blue Wing Family Doctor Unit - then you would need to contact them directly or NHS NWL Integrated Care Board (ICB) who respond to concerns about GP practices.
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Review titled Disgrace that I cannot get through for. month
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
I had a letter to call and book smear test a month ago now, I have been trying to call three times now every week at different times not morning as I know it’s busy and my position on the queue varies from 8 to 19 to 5 today, each time nearly after and hour when I was getting closer to the front the recorder message about position in queue just disconnects and the phone just rings endlessly and nobody answers. This is a disgrace and not a surgery service, I am a single mother working full time paying taxes and cannot even use nhs once every 3 years, I dread what would happen if I was actually ill or even worse and my child was i’ll and I had to call morning for emergency appointment… I am appalled and there is not even a way to complain!!!!
Visited November 2022
Review titled Heart of Hounslow Centre for Health
Replied on 04 November 2022
I am sorry to hear of your experience. The Heart of Hounslow building hosts several different health organisations providing health services. Hounslow and Richmond Community Healthcare NHS Trust (HRCH) is only one organisation who provide services from this building. If your concern relates to any of these GP practices then you would need to contact them directly or NHS England who respond to concerns about GP practices.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
I’m trying to call the practice for days hours on the phone nobody answer the phone is going from bad to worse the answer machine does the job .so the stuff can relax
Visited September 2022
Review titled Heart of Hounslow Centre for Health
Replied on 24 October 2022
I am sorry to hear of your experience. The Heart of Hounslow building hosts several different health organisations providing health services. Hounslow and Richmond Community Healthcare NHS Trust (HRCH) is only one organisation who provide services from this building. If your concern relates to any of these GP practices then you would need to contact them directly or NHS England who respond to concerns about GP practices