GP Hub Purley - Ratings and reviews
Reviews
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2022
I was booked into the gp hub by a 111 operator after having been in a lot of pain. I turned up to be shouted at by the person who saw me. She was very cross 111 had sent me there, but when I asked her where I should go instead I was told she didn’t know and I would have to Google it. Feeling so unwell this was an incredibly upsetting and honestly degrading experience.
Visited August 2022
Review titled GP Hub Purley
Replied on 20 September 2022
I am so sorry to hear of the experience you detail and would very much like to investigate further, could I please ask that you email details to me at www.swlccg.purleymiu@nhs.net please do not post details to this site as not secure. Kind regards, Lynne Hughes, Service Manager
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Review titled Disappointed
Rated 1 star out of 5
by Rob - Posted on 22 May 2022
I spoke to a member of the Purley OOH GP hub who called me to assess me over the phone and said I needed antibiotics and they would send it to the pharmacy. After going to the pharmacy, they denied receiving any prescription. This has resulted in a delay in treatment of my condition
Visited May 2022
Review titled GP Hub Purley
Replied on 23 May 2022
From your review it appears you had no concern with the consultation you received, but some difficulty with collection of your prescription. We use electronic prescribing, which transfers details of prescribed medication directly to the pharmacy of your choice or to a central server which can be accessed by any pharmacy. This transfer can sometimes take a short time to happen , but is generally very reliable. The Hub team would've been happy to confirm had you or the pharmacy contacted us in this regard. Apologies for any confusion. Lynne Hughes, Service Manager Croydon GP Hubs