Reviews

Displaying 1 to 1 of 1

1. Review titled Failed miserably

   ★

   Rated 1 star out of 5

   by Not impressed - Posted on 20 September 2022

   I had an appt at 1115 on 19 Sep 2022, for a routine check. It was Her Majesty’s funeral that day so I assumed the practice would be closed. I received a text reminder on 18 Sep so assumed the surgery was open and attended at the allotted time only to find it was closed. Later the same day I received a text requiring me to evaluate my appt - the one that never happened!!! I received absolutely no notification of the closure nor was my appt. cancelled. On the contrary I received a reminder to attend the previous day. The service on this occasion was abysmal and at 72, I can really manage without going through such an experience. Yes, I realise the text notifications are automated, but not for an appointment that never was! I should have been notified of the cancellation and closure details, and the automatic notifications should not have been sent. To make matters worse the appt was due to a previous cancellation when the nurse was off sick. I appreciate this is a regular occurrence all organisations have to contend with, but to be let down twice without any explanation on the second occasion is not acceptable.

   Visited September 2022

   Report as unsuitable

   Review titled Cape Horn Medical Centre

   Replied on 21 October 2022

   I am very sorry to hear of your concerns. This is certainly not the experience we would wish you to have. If you would like us to look into matters and respond to you formally, please contact our Patient Advice Liaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net Kind regards

   Report as unsuitable

   Provided by Care opinion

   

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